SUMMARY

• Over 8+ years of extensive experience in Information Technology Field with 6+ years of experience in Salesforce.com CRM Platform as Developer and Administrator and 1+ year experience as UI/Java Developer.
• Experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, Apex and JavaScript.
• Experience in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in Salesforce Customer Communities, Lightning Process Builderand Visual Flows.
• Experience with Components, controllers, styles & SVG areas of Lightning resource.
• Knowledge in Pardot (B2B marketing automation) and Heroku (Cloud Application Platform)
• Skillfully utilized Lightning Connect to get real - time data from external system by using external objects in Salesforce.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Experience in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.
• Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Extensive experience in customization using Eclipse IDE, Apex code, Visual force pages and tools like Apex Data Loader.
• Good knowledge of CRM Business processes like Forecasting, Campaign management, Lead Management(Web-to-Lead), Order Management, and Account Management, Case Management (Email-to-Case and Web-to-Case).
• Experience in Sales cloud implementation, Service cloud modules, Salesforce SF1, Salesforce Lightning and Chatter.
• Experience in all stages of SDLC that includes duties like providing documentation on design, testing and migration from development to production.
• Experience in working with Agile/Scrum and Waterfall methodologies.
• Experience in Implementing Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience in Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API.
• Experience in technologies of JAVA like JDK, J2EE, JSP, JSF and Servlets and Web technologies like HTML, CSS, Java Script and XML.
• Experience in database development using SQL/PL-SQL, MYSQL, Oracle and SQL Server
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL. .
• Comprehensive knowledge in, APEX REST API, Web services API, SOAP API, Metadata API, Force.com Sites, and Analytic Snapshots.
• Knowledge in developing web-based applications using HTML, HTML5, CSS, CSS3, Core Java, XML, JSON, JavaScript, Ajax and jQuery.
• Salesforce Platform Developer I (Dev401) Certified.
• Proficient in TSO/ISPF, COBOL, VSAM, JCL, CICS, EAZYTRIVES and other Mainframe tools/Utilities like File AID, File Manager, CHANGEMAN, ENDEVOR,SPUFI and TWS.
• Strong working experience in the Enhancement, Implementation, Support and Testing of Sales force and mainframe Applications.
• Excellent team player, self-motivated, adaptive, quick learner with good communication skills and trouble-shooting capabilities
• Proven ability to work in both independent and team environment.

TECHNICAL SKILLS

• SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Reports, SOQL,SOSL, Force.com IDE, and Eclipse, Lightning Process Builder, Visual Flow, Sales Cloud, Service Cloud, Communities
• Web Technologies: Web Services, HTML, CSS, DHTML, XHTML, XML, JavaScript, JQuery, Ajax, AngularJS, and Visual Force.
• Languages: Apex, Java, C, C++, .NET
• DBMS: Oracle SQL, PL - SQL, MYSQL, and Microsoft SQL Server
• Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production), SSMS (SQL Server Management Studio), SQL Developer,MicrosoftVisio,VisualStudio,ServiceNowMaven.
• Operating Systems: Windows 98/NT/XP/Vista/7/8/10, Unix, Linux, Solaris and Mac OS

PROFESSIONAL EXPERIENCE

Salesforce Lead Developer

Confidential

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Involved in using lightening, process builder and workflows.
• Utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Workedin Sales cloud implementation, Service cloud development, Salesforce 1, Salesforce Lightning and Feeds on Chatter.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Involved in the customization of the Salesforce app using Lightning resources.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded Apex triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script.

Salesforce Administrator and Developer

Confidential, Boston, MA

Responsibilities:

• Support Salesforce.com and end users at a global distribution company.
• Work with various business units to gather project requirements for Salesforce.com enhancements.
• Salesforce experience with Workflows, validation rules, roles, profiles, approval processes, reports and dashboards, security, sharing settings, and custom objects.
• Create and customize reports and dashboards for the sales and marketing teams.
• Participate in agile software development
• Design and Develop ApexClasses, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Design various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on both Sales Cloud and Service Cloud implementation of the salesforce environment.
• Provide ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Acted as admin for Pardot marketing automation platform, working closely in Salesforce CRM to support 10 sales users and double database size from 8,000 - 16,000 prospects.
• Build & maintain more efficient email campaigns utilizing customized Pardot forms integrated with current company web platform.
• Interacted with the SalesForce.com premium tech support team on a regular basis.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract, and load data from comma separated value files.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Classes, Apex triggers, Visual Force (Pages and Components), Data Loader, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, APEX Data loader, Force.com migration Tool, Production and Sandbox Environment.

Salesforce Developer

Confidential, Kansas City, MO

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Involved in business requirement gathering and in design and development of program plan within estimated time.
• Created various custom tabs and Custom objects to support business requirements.
• Developed various visual force pages and controllers to suit the requirements.
• Responsible for collecting, understanding and transmitting the business requirements for the project and translating these into functional specifications and detailed test plans.
• Worked on customization of service cloud console by embedding visual force pages, custom console components.
• Created workflow with field updates and Email alert actions, also created time dependent workflow actions
• Used SOSL and SOQL in various functional needs of Visualforce controllers, Apex Programming, Force.com IDE
• Responsible for End-To- End Salesforce to Salesforce data migration using AppExchange product Data Loader
• Designed and implemented batch classes and scheduled them to a daily and weekly basis for performing various functions based on the requirement
• Created page layouts to organize fields, related lists and other details on a record detail and edit pages.
• Experience in Salesforce applications by developing and customizing all functional areas of applications, objects, and page layouts.
• Worked on minor enhancements to SFDC application required for business users from time to time.

Environment: Saleforce.com Platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, SOQL, SOSL HTML, Web Services, WSDL, Reports, Sandbox, Eclipse IDE Plug-in.

Salesforce Administrator and Production Support

Confidential, Summit, NJ

Responsibilities:

• Evaluate, design, develop, test and deploy Level 3 prioritized defects.
• Evaluate, design, develop, test, and deploy Minor enhancement service requests in support of GSO Care and GSO Care+ (Support environments of the company).
• Support Team-Level 3 Support, contacting a single point to resolve prioritized incident tickets.
• Resolving tickets and other access related issues using ServiceNow tool.
• Generating reports and dashboards using SLAs given for the incidents.
• Evaluate, design, develop, and refine governance structure including quarterly reviews to enhance support; adjust Consultant team size and skills to scale.
• Developing Internal and External Knowledge Repository, by creating Salesforce Knowledge-Base articles for Ops Team in both Salesforce and ServiceNow.
• Executing regression testing of the Cirrus platform in support of the company monthly releases and the 3 times/year SFDC releases.
• The Platform support by monitoring In-Scope Application operations including resolving errors and validating scheduled data integration.
• Data migration for shared objects into pre-production and production environments.
• Working on the regression scripts for each application and testing them in appropriate environments.
• Working on Bulk user data load (50K+ users) and user load to sandbox and production environment.
• Managing offshore team in maintain the support environment and setting up daily scrum call.
• Performing regression script in three to four sandbox environment and validating the scripts.

Environment: Saleforce.com platform, Apex Classes, Apex triggers, Visual Force (Pages and Components), Data Loader, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, APEX Data loader, Force.com migration Tool, Production and Sandbox Environment, ServiceNow.

Salesforce Administrator

Confidential

Responsibilities:

• Configured Identity Confirmation and Login Restrictions, User Interface settings, Company Profile.
• Customized Profiles and created Custom objects, Custom fields, & Tabs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked with Accounts, Contacts, Leads, Opportunities, Cases, and Solutions.
• Developed Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Configured and used dashboards and dashboard components.
• Performed report scheduling, exporting and dashboard refresh.
• Set security and access rights using Organization Wide Defaults, Roles, Sharing Rules, Public Groups, and Folders.
• Setup Workflow and Approval processing.
• Performed Data Validation and use data utilities including Data Loader and Mass Delete.
• Initiated the Change Management for capturing Cases.
• Used sandbox mode for testing and migrated the code using Change Sets to the production instance in installments.
• Auditing the Salesforce Org at the end of the year by deleting some unused reports, workflows, validation rules, or email templates.

Environment: Salesforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Workflows, Rules, Data loader, SOQL, SOSL.

UI/Java Developer

Confidential

Responsibilities:

• Created and optimized graphic prototype websites and applications interfaces using HTML and CSS.
• Wrote Triggers to validate the users input.
• Designed and Developed the User Interface using JSP, JSF, HTML5, CSS3, JavaScript, AngularJS and Bootstrap
• Developed the application based on MVC architecture
• Performed client-side validations using JavaScript.
• Tested/debugged web browser using Firebug.
• Experience on working with CSS Background, CSS Layouts, CSS positioning, CSS text, CSS border, CSS margin, CSS padding, CSS table, Pseudo classes, Pseudo elements and CSS behaviors in CSS
• Developed page layouts, navigation and presented designs and concepts to the clients and the management to review.
• Wrote JQUERY function while implementing various UI Screens across the whole web application (both consumer facing as well as internal application).
• Used AJAX, JSON to send request to the server to check the functionality of the website.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles
• Developing applications using the Conductive Software AngularJS platform
• Created cross-browser compatible and standards-compliant CSS-based page layouts.
• Developed AJAX based web based UI framework by utilizing JQUERY library. Used Rational tools for CVS as well as UML documents creation
• Developed Business Logic and Interfacing components using Business Objects, XML, and JDBC
• Used JMS API for asynchronous communication by putting the messages in the Message queue.

Environment: HTML5, CSS3, JAVA/J2EE, JSON, XML, XHTML, JavaScript, JQuery, Ajax, AngularJS, Bootstrap.