SUMMARY

• Over 7 years of IT experience across various domains and over 6 years of experience in CRM platform using administration, development, integration, deployment, communities, lightning component development and 2 years of experience in Java/J2EE.
• Involved in various stages of Software Development Life Cycle (SDLC) including requirement gathering, analysis & architectural design using Agile, Waterfall and hybrid methodologies.
• Good knowledge and experience in Sales cloud, Service cloud, Marketing cloud and Analytics cloud.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Good understanding of salesforce architecture with classic and lightning user interface and experience with sales cloud, service cloud, marketing cloud, and community cloud
• Configured and Maintain User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security. Experience in working with Salesforce.com sandbox Integration and production environments
• Proficient knowledge on Apex development in creating Custom Objects, Custom Tabs, Custom Fields, Triggers, Bulk Triggers, Apex Classes, Master - Detail relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions, Visualforce pages, Test Classes.
• Extensive knowledge on salesforce Setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Extensively exposed to creating Objects, Fields, Page Layouts, Record Types, Workflows, Approval Processes, Escalation Rules, Assignment Rules, Validation Rules, Email Services, Apex Controller classes, Batch processes, Schedulable classes, Triggers, Test classes, Data Migration activities, WSDL, Roles, Profiles and other standard functionalities
• Extensively worked on Jenkins by installing, configuring and maintaining for continuous integration (CI) and for End to End automation for all build and deployments.
• Strong Salesforce ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing multiple complex data migrations and integrations to develop macro's, creating widgets, customizing console components and using Flow
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Experience in GitHUb, Jenkins, Ant for version control and traceability usage.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked on building and embed Lightning Components in Visual force Page by using new Lightning Out feature by event-driven programming.
• Was involved in building Lightning Component using the aura framework.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Proficient with standard SFDC processes & tools, installing & managing AppExchange applications, workflows, data migration/change sets and developed custom web services such as SOAP, REST API’s, Bulk API and Metadata API for handling inbound and outbound calls to external web services.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Used omni-channel for creating cases, chats, sos video calls, social posts, orders and custom objects.
• Extensive experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.
• Hands on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Strong organizational, verbal, written communicational, interpersonal skills, problem-solving skills and capable of new technologies and successfully apply them in the projects and operations

TECHNICAL SKILLS

CRM tools: Force.com, sales cloud, service cloud, Marketing cloud

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers)

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools/Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: Apex, Ajax, Java, JSP, XML, HTML, CSS, Bootstrap

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

CERTIFICATIONS: Certified Salesforce Platform Developer I

PROFESSIONAL EXPERIENCE

Confidential, Lowell, MA

Sr. Salesforce Developer

Responsibilities:

• Development of partner portal and customer portal.
• Development of workflows, assignment rules, auto response rules, escalation rules.
• Merging of records from those different salesforce objects and displaying on the visual force page as a single list with the same look and feel and sorting functionality as that of standard list view pages. User should see records in the list view as per their visibility and accessibility.
• Programmatically calculating sharing settings of records of objects using share objects, batch apex and apex sharing reasons.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Involvement in Integration with external legacy System.
• Developing Reports Using Conga Merge app exchange tool.
• Responsible for designing system test cases.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed dynamic salesforce.com Visual Force pages using Apex and AJAX tool kit.
• Involved in the development like creation of objects, profiles, sharing rules, roles, triggers, validation rules, workflow rules, S-control, Apex classes.
• Deployment of code from one org to other by using change sets, eclipse.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot.
• Experience in using Apex Data Loader for various data related operations like data inserting, updating, deleting and exporting.

Environment: SalesForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, angular js, Apttus, Subversion, S-Controls, Salesforce.com Custom Objects, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, change sets, SalesForce.com sandbox, Jira, Lightning, Service cloud, Sales cloud.

Confidential, Rockville, MD

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed lightning pages and displayed it in community builder.
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding to lightning component to salesforce1. Proficient in configuring and customizing Salesforce App.
• Involved in working with Wave analytics cloud, and an in-depth knowledge of its features and applications.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Used Rest Web services to flow the Data from salesforce to Connected App and vice-versa.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Performed Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, and Events.
• Worked on continuous delivery and build cloud with openstack and AWS .
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Managed re-architecture of Jenkins and integration with Confluence for release management and documentation assets and Re architect a Maven based system reducing build times.
• Implemented a Continuous Delivery pipeline with Docker, Jenkins and GitHub and AWS AMI’s, Whenever a new GitHub branch gets started, Jenkins, our Continuous Integration server, automatically attempts to build a new Docker container from it.
• Experience on all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Involved configuration for all of the Jenkins Continuous Integration Server including plugins, jobs, server configuration.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of App Exchange applications like Exact Target and Marketo.
• Used salesforce Marketing Cloud (Lead Pardot) and Marketta for marketing automation and analytics software for email, mobile, social and online marketing.
• Used omni-channel to assign leads to sales people.
• Used omni-channel for creating cases, chats, sos video calls, social posts, orders and custom objects .
• Worked on assigning the routing configuration to salesforce queue and items to agents using omni channel configuration.
• Involved in querying sales force tables using SOQL & SOSL queries using Force.com Explorer.
• Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Data Loader
• Deployed changes from SFDC sandbox environment to Production environment using change sets
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com (SFDC).
• Designed, developed, test and deployed custom salesforce applications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked on data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component &Controllers), Custom labels, Custom Metadata, salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Oracle 10g, Lighting Components

Confidential, Milpitas, CA

Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Designed, and developed the Custom objects, Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
• Created custom objects, Visual pages, triggers, validation rules by using Apex
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Configured the User permissions based on the organizational hierarchy.
• Performed the role of salesforce Developer in the organization.
• Implemented Web-to-lead to track and solve leads from the company website.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Worked on the design and installation of an application on iPad using customized CPQ.
• Hands on experience with Apttus CPQ for generating quotes, creating product catalogue and price.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Responsible for various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different standard and custom objects.
• Created different workflow rules and Approvals for various campaign processes
• Integrated with PeopleSoft at the back end with salesforce as User Interface and it is a bi-directional integration using Informatica on demand.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Email Services, Sales Cloud, Service Cloud, SOA, WSDL, Community Cloud, CPQ, CLM, Sandbox Data loading, Eclipse IDE, Reports & Dashboards, Security Controls, Relationships, Web Services, Profiles, S-Controls

Confidential, New York

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Created email templates and inbound emails using Visual Force for clients and customers.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Configured Single Sign-On (SSO) for various sales force instances with Active Directory.
• Worked on Apex triggers, Apex classes and Visualforce pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Developing and customizing various Visualforce pages, Visualforce components, Apex triggers to include extra functionality.
• Managed campaign members and worked with standard and custom objects.
• Resolving issues related to the deployment-Code coverage issues by writing test classes.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Experience in handling administration, customization, configuration, mapping, data migration and integration of Salesforce.com applications.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages for automating business logic.
• Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Sales Cloud & Service Cloud, HTML, Java Script, Apex Language, SQL, VISUAL FORCE, APEX Triggers, SOQL & SOAP, Force.com IDE, SOAP API, REST API, Windows.

Confidential, Haverford, PA

salesforce administrator

Responsibilities:

• Interacted with users to gather requirements and developed the application as per the user requirement and business rules
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized tabs for different business users' groups and business centers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Enhanced configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Responsible for regular data uploads, generating and compiling reports as well as providing first line support for internal users on feature requests, problems, and questions.
• Created Master-Detail relationships to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Formulating end users very effectively so they able to navigate entire CRM, configure it, customize it and undeniably use it for future organization growth as a supreme salesforce user.
• Create approval processes on different objects that could be one step or two step approval processes.

Environment: salesforce.com, Service Cloud, Custom Objects, Workflows & Approval Process, Security Controls, Reports, Dashboards, Data Loader.

Confidential

Jr. Java Developer

Responsibilities:

• Involved in analysis, designing, and development of the application and prepared a detailed design document.
• Developed the application using J2EE architecture.
• Designed and developed web pages using HTML, JSP, Servlets to communicate between presentation and business layer and worked through cross-browser compatibility issues .
• Designed Use Case diagrams, Class Diagrams, Sequence Diagrams and Deployment Diagrams.
• Developed UI panels using JSF, XHTML, CSS and jQuery.
• Used JSON to read JavaScript object and develop object responses
• Established PL/SQL stored procedures, triggers, views for backend database access
• Used collections framework for data usage and implemented MVC design using Struts
• Responsible for unit testing using JUnit and involved in Functional testing for each module

Environment: J2EE, HTML, XHTML, JSP, Servlets, JSF, Bootstrap, jQuery, JSON, JavaScript, PL/SQL, Struts