SUMMARY

• To pursue a challenging and competitive career in an environment which is rapidly expanding and offers good advancement potential where I can prove myself by constantly delivering solutions
• Over 4+ years of experience in HCL as a Senior Software Engineer in Confidential - Manufacturing Division (client) under healthcare domain.
• Rich Experience in Application Development, Production Environment and team management.
• Experience with full Software Development Life Cycle (SDLC) including requirement analysis, Functional Design, Technical Design, Development, Unit Testing, UAT and Production Deployment
• Ability to work well independently as well as in a team environment.
• Expertise in Installation and configuration of TRACKWISE product, Crystal Reports and its functional maintenance.
• Worked on development as well as maintenance projects.
• Excellent analytical, programming, problem solving and debugging skills.
• Conduct review meetings with the customer, experience in solving and troubleshooting issues that are raised by business users.
• Proficient in analyzing and identifying root cause for application issues, to implement appropriate corrective and preventive actions.
• Extensive knowledge and experience in all the processes like Problem Management, Change Management, Incident Management followed by health care domain in order to produce GMP (Good Manufacturing Practice) products.
• Experience in gathering business requirement, analysis, preparing design documents, performance monitoring reports and periodic review reports.
• Experience in communicating and discussing the critical disruptions to business users and clients and in clarifying the queries raised.
• Possess excellent interpersonal communication and organizational skills with proven abilities in training, development and planning.
• Proficient in learning New technologies, can work as team and manage them
• Good experience in writing, executing SQL queries and good at database skills.
• Experience in leading project team to track and complete the action items as a team work.
• Having very good relationship with the customer and have good interaction with the client on a daily basis.
• Awarded as a star performer towards the dedication and hard work by Senior Delivery Project Executive.
• Awarded as an excellent performer in TrackWise Development and configurations.
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

TECHNICAL SKILLS

Operating System: Windows XP

Programming Languages: C, C++, COREJAVA, PL/SQL

Software Tools: TrackWise, Crystal Reports(Reporting Tool)

Other Tools: Remedy Management, Merckury(PeopleSoft),Cognos(IBM)

PROFESSIONAL EXPERIENCE

Developer

Confidential

Responsibilities:

• To create Materialized views as snapshot of production tables which are required as part of performance tuning in provided oracle schema.
• Optimizing the views and modification of views in the reports to utilize materialized views instead of production tables.
• Fix the SQL issues in the reports.
• Perform cost based Optimization for the SQL used in the reports.
• Documenting the changes.

Developer

Confidential

Responsibilities:

• Understanding business requirements and preparing high level estimation designing.
• Understanding TRACKWISE product features, functionalities and configurations.
• Understanding the application’s current configuration setup and working.
• Preparing design documents, functional documents and deployment of the application in production and Post-delivery hyper care support.
• Performing impact assessment for the application on V 8.4.9.
• Follow SDLC process to prepare all required key deliverables such as Requirement, Design, Risk Assessment Documents, Version description Document, DTP, DSR and perform Unit Testing, Installation/Acceptance and perform production deployment executing IQOQ.
• Gathering infrastructure requirements like Server details and database version and its privileges from Confidential .
• Understanding the Application and its business requirements.
• Effectively worked on installation of web services, windows services and its configurations.
• Analyzing the issues and Interacting with vendor and infrastructure team to analyze and resolve the challenges and issues faced during development process
• Analyze the downtime required for the upgrade.
• Upgrade the application from V7.0 and V6.0 to V8.4.9 and Crystal Reports
• Installation of TRACKWISE Pre-requisite components namely Apache Tomcat, Business Objects, Oracle ODBC Drivers and Crystal Reports
• Installation of TRACKWISE WEB ADMIN and TEAM ACCESS components.
• Configuration of TRACKWISE WEB ADMIN, TEAM ACCESS and application related reports
• Performing Installation qualification testing of TRACKWISE components and System testing of the application.
• Implemented the enhancement requirements of the customer on time.
• Preparing test scripts and performing system testing.
• Release system for business use signing of RAN and provide hyper care support.

Developer

Confidential

Responsibilities:

• Understanding business requirements and preparing high level estimation designing.
• Understanding TRACKWISE product features, functionalities and configurations.
• Understanding the application’s current configuration setup and working.
• Preparing design documents, functional documents and deployment of the application in production and Post-delivery hyper care support.
• Performing impact assessment for the application on V 8.4.9.
• Follow SDLC process to prepare all required key deliverables such as Requirement, Design, Risk Assessment Documents, Version description Document, DTP, DSR and perform Unit Testing, Installation/Acceptance and perform production deployment executing IQOQ.
• Gathering infrastructure requirements like Server details and database version and its privileges from Confidential .
• Understanding the Application and its business requirements.
• Effectively worked on installation of web services, windows services and its configurations.
• Analyzing the issues and Interacting with vendor and infrastructure team to analyze and resolve the challenges and issues faced during development process
• Analyze the downtime required for the upgrade.
• Upgrade the application from V7.0 and V6.0 to V8.4.9 and Crystal Reports
• Installation of TRACKWISE Pre-requisite components namely Apache Tomcat, Business Objects, Oracle ODBC Drivers and Crystal Reports
• Installation of TRACKWISE WEB ADMIN and TEAM ACCESS components.
• Configuration of TRACKWISE WEB ADMIN, TEAM ACCESS and application related reports
• Performing Installation qualification testing of TRACKWISE components and System testing of the application.
• Implemented the enhancement requirements of the customer on time.
• Preparing test scripts and performing system testing.
• Release system for business use signing of RAN and provide hyper care support.

Confidential

Support Analyst

Responsibilities:

• Provided extensive support for 11 different TrackWise applications which are used across global
• Worked on configuration changes in TrackWise like Data Field creations, Coordinator set up and Admin Queries configuration.
• Created new crystal reports as per business requirements and fixed performance issues and bugs/data issues in crystal reports.
• Handling Incident Management, understand the issues faced by business users, analyze it and provide required solution.
• Reporting the disruptions that impact the regular business activities and health of the applications to Confidential Management Leads and clients through Daily Health Check meetings.
• Analyzing the cause of the issue and implement appropriate corrective and preventive actions.
• Coordinate with infrastructure team and database team when required for root cause analysis.
• Trigger Problem Management records to identify the root cause, corrective and preventive actions for all the unique issues that impact the business activities.
• Capturing and recording all the investigation details in the problem management records and present the status and investigations to the Confidential representatives.
• Trigger Change Management records to implement any configuration changes in production systems which are an authorized environment.
• Adhere to SLAs in completing all the actions items identified as part of Incident Management, Problem Management and Change Management records.
• Documenting all the changes done to the production environment in the respective design and business requirement documents.
• Provide regular updates to business and customers on the status of the action items and investigations.
• Conduct internal training and team meetings to transfer knowledge on process and applications to the team and collecting status update on action items in order to deliver support, respond and complete action items in timely manner.
• Preparing reports like Performance Monitoring Report, Ongoing Monitoring Report and Periodic review report to maintain and perform a regular health check of applications.
• Conduct regular meetings with customers to provide status update on all action items and understanding business requirements.
• Perform regular maintenance activities identified for all applications
• Creating Knowledge Articles for all the common and unique issues, this helps to extract metrics report to understand the type and number of issues occuring with respect to TrackWise.

Support Analyst

Confidential

Responsibilities:

• Handling Incident Management, understand the issues faced by business users, analyze it and provide required solution.
• As a value creation, automated manual maintenance activities that reduces human efforts, time and cost optimization.
• Involved in Change Management activities to implement configuration changes in production environment.
• Trigger Problem Management records to identify the root cause, corrective and preventive actions for all the unique issues that impact the business activities.
• Have an excellent aggregate percentage of 90% in B.E. Computer Science department.
• Got second Topper Award of Computer Science department in Third semester.
• Got first topper award of Computer Science department in Sixth semester.
• Have completed my B.Tech in First Class with Distinction.
• Awarded as a star performer in supporting TrackWise Applications
• Awarded as a best performer in TrackWise Migration and Configurations