SUMMARY

• Over 13 years of experience in IT - Software Development.
• Over 10 years of experience in Salesforce.com - Service Cloud, Sales cloud, Force.com, Lightning,Web Methods/ Mulesoft Integration, Einstein AI, Marketing Cloud .
• Worked in data model, schema building, and he had validated the same across multiple applications. Involved in building overall system architecture (including Salesforce.com and all upstream and downstream systems).
• Strong understanding of Force.com platform: Apex triggers, Apex classes, Visualforce pages and Apex custom controllers, web services, Email templates (Visualforce/HTML).
• Worked on integration (Real time, Batch) discussions, planning and implementation - building a uniform middleware layer, which can be used to connect to multiple back end systems from other systems like Front End, Salesforce etc.
• Proficient in implementing the Security model in Salesforce (OWD, Sharing Rules, Roles, profiles, permissions, Public Groups, Queues etc.)
• Effectively managing onsite and offshore teams in terms of deliverables.
• Involved in project design, solution and providing guidance to the team on technical issues
• Building technical foundation that includes; Advanced structured programming - APEX, Force.com, .Net etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.
• Data Interfaces Design using Data Loader CLI and Data migration.
• Provided Salesforce.com SME coverage to many projects.

TECHNICAL SKILLS

SFDC Technologies: Apex, Visual Force, Triggers, C# .net, JavaScript, jQuery, Visual flows, S2S Canvas App, REST and SOAP API

SFDC Utilities: Force.com IDE, Apex Explorer, Apex Data loader, CLI, Salesforce Developer Workbench

Clouds: Salesforce Service, Sales, Marketing Cloud, AWS

Programming Languages: VB.Net, C#.Net, JScript.Net, AJAX extensions

Tools: Visual Studio 2003, Visual Studio 2005, Microsoft Office Tools

Domain Experience: Products, Financial Institutions, Insurance, Utilities, HealthCare, Consumer Goods

PROFESSIONAL EXPERIENCE

Confidential, Webster, MA

Senior Applications Architect

Technology: Salesforce Service Cloud, LiveMessage, Twilio, Macros, Omnichannel, CTI, Surveyforce, Ambassador Referral Integration, Marketing Cloud, Data Loader CLI, Guidewire, Web Methods, Documentum, JavaScript, jQuery, JSON, Webhooks

Responsibilities:

• Lead, Prospect, Campaign Management
• Tracking Customer Journey - Quote start, Quote Complete, Policy Bound
• Knowledge Management
• Customer Interactions
• Email-to-Case and Complete Case Management
• LiveMessage to communicate with Customers
• Customer 360 view
• Heavy Lead/Prospect/Customer communications through Marketing Cloud via below channels
• SMS
• Emails
• Tracking and Implementing all Referral Programs
• Omni-channel to route LiveMessage communications
• Email Tracking
• Reports and Analytics including real time Dashboard (built using streaming API)
• Assist in the development of automated business solutions in accordance with Confidential Systems Development Methodology including, but not limited to:
• Provide SME coverage to complex business recommendations and/or technical solutions.
• Contribute to the establishment and improvement of an architectural framework for application development.
• Participate in the cost analysis/justification, written recommendation or presentation to senior management.
• Participate in the creation of project plans, time estimates, project schedules and status reports.
• Ensure that the technical approach to the design effectively meets the business needs and direction of the customer, while ensuring compliance to department standards.
• Direct and ensure the creation and execution of test plans, documentation, and training.
• Provide consultation to IT professionals on application architecture, business processing, and system integration needs.
• Perform the role of Project Manager on need basis
• Encouraging creativity and constant improvement
• Proven ability to identify, manage, and mitigate project risks
• Proven understanding of complex ETL (e.g., Data Loader, Informatica etc.)
• Proven ability to provide advice on best practices and approaches to a team
• Working on Enterprise issues related to IT architecture, data model and validating the same across multiple applications
• Effectively working with multiple vendors, both nearshore and offshore
• Exceptional interpersonal, communication, and presentation skills, both written and verbal
• Effectively work with management and other remote development staff to accomplish Salesforce.com project deliverables

Confidential, Atlanta, GA

Technology Architecture Delivery Associate Manager

Technology: SFDC, APEX, Visual Force, Workflows, JavaScript, jQuery, JSON, Integration (Mulesoft), CloudCraze Ecommerce app

Responsibilities:

• Designing the Multi-tenant application architecture from data segregation and security standpoint across multiple Coke Bottlers (CCR, CONA, North Star etc.)
• Building a uniform middleware layer which can be used to connect to multiple back end systems from single source system (SFDC).
• Defining the architecture of using multiple communities and storefronts (Cloudcraze term)
• Build a 60k user transition plan to move them from standard community to community plus license type
• Worked on all the documentation deliverables
• Effective communication between all bottlers as this application is built in one org
• Working on the data model and validating the same across multiple applications
• Provide the team with a vision of the project objectives
• Always ensured discussions and decisions lead toward closure
• Encouraging creativity and constant improvement
• Coordinate between onsite/offshore team
• Involved in project design, solution and providing guidance to the team on technical issues if any
• Managed documentation deliverables
• Working on the integration (Real time, Batch and One time) discussion, planning and implementation

Confidential, San Francisco, CA

SFDC Development Lead

Technology: SFDC, APEX, Data Loader CLI, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery, JSON, Integration

Responsibilities:

• Customer search and add
• Team Member Approval Process
• Relationship Hierarchy
• Lead Management and Opportunity Management
• Case Management, Visual Flows Management
• Dynamic display of scripts on a Flow screen
• Flow response management, Flow response reporting
• Link Knowledge articles on flows

Confidential, Clarks Summit, PA

Technical lead and onsite consultant

Technology: SFDC, APEX, Data Loader CLI, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery, JSON, Integration

Responsibilities:

• Archiving articles, Posting comments on the Article
• Huddle guide Tasks, Tip of the Day/Week
• Functionality for knowledge admin to dynamically configure pages/information displayed on pages
• Reporting on Articles
• Gathering all required information of the project and business purpose, roadmap of the project and understanding flow of the business.
• Co-ordinated data migration from WordPress portal to the SFDC
• Involved in showing weekly demo to the business to update on the KM implementation progress and get the feedback
• Involved in code review and test case reviews
• Involved in UAT support and Go live application support and maintenance
• Kick off calls with database warehouse system Epsilon to analyze the inbound interfaces, outbound interfaces, field mappings which are implemented using Data loader CLI. Understand the data that flowed during different systems
• Coordinated documentation deliverables