SUMMARY

• 7+ years of experience in the Salesforce.com CRM as Developer, Administrator and Analysis, Apex and Visualforce development CLM, configuration, and Development.
• Designed and Developed Lightning Community for Marketing using Lightning community builder, Lightning Components, SLDS , Lightning Events, HTML5 , CSS , Lighting Controllers , Apex .
• Leveraged Lightning Data Services to reduce the number of server - side calls from the client-side (Lightning Component).
• Hands-on experience in Salesforce Lightning components design & designing compact layouts using Apex triggers , Page layouts , Visualforce pages, workflows for Mobile platform.
• Solid understanding of WSDL , web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs .
• Experience in SFDC Integration over REST callout and apex REST services; SOAP Callouts and apex SOAP services.
• Good custom development experience using salesforce Apex classes, Controller classes, Triggers, Components, and Visualforce pages.
• Integration of SFDC with external Web Service APIs .
• Involved in Data Integration and Migration by using Force.com data loader, Ant, web-based import wizard, and Informatica .
• Experience with Salesforce.com Sales, Service Cloud, Marketing Cloud, Communities and Force.com Platform.
• Experience in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience in Lightning Components and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.
• Developed Salesforce.com custom application using Apex, Visualforce, and AppExchange.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on the Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various APIs and displayed them on to the component.
• Experienced Salesforce developer in Developing Apex Classes, Triggers and Visualforce Pages, Lightning Component bundles, Salesforce Lightning Design System and Lightning App Builder.
• Experience in migrating metadata/applications from Sandbox to Production using Migration Tools like Force.com IDE, Jenkins, Eclipse and Change Sets.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Good expertise overusing SOQL and SOSL queries.
• Good knowledge in usage of SOQL, SOSL queries in Apex classes, Triggers, and Batch classes and Visualforce knowledge.
• Experience in Sales Cloud, Service Cloud, Marketing Cloud, Salesforce CRM, and Force.com platforms.
• Expertise in developing applications using Java, J2EE, JSP, Servlets and Struts frameworks.
• Experience with databases such as Oracle, My SQL, and MS SQL Server.
• Worked closely with Business Users for requirements gathering and business analysis.
• Established integration patterns with external applications and developed apex SOAP and REST web services for inbound calls to salesforce.com and consumed external application by generating stubs using the WSDL2Apex.
• Developed custom visualforce.com pages for communities.
• Hands-on experience in using Tableau for data analysis and graphical representation of reports.
• Experience in deploying salesforce.com applications across other sandbox and production environments using Change Sets, Force.com IDE and Force.com migration tool.
• Provided customers with best practices, developed POC's for the requirements using salesforce.com CRM and apex classes and Visualforce pages.
• Expertise in the development of web applications using MVC architecture such as Struts.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Community Cloud, App-Exchange, Custom Objects, Salesforce SFA, Apex Language, Apex Classes/Controllers, Lightning, Triggers, SOQL, SOSL, Visualforce Pages/Components, S-Controls, Wave Analytics

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Force.com Data Loader, Force.com Excel Connector, Force.com Platform

Other Programming Languages: Java, C, Apex, SQL, SOQL, SOSL, Servlets, soap, JS, JDK 1.4/1.5

Web Technologies: HTML, XML, CSS, Java script JSP, WSDL

IDE: Eclipse, Visual Studio

Databases: Oracle, SQL Database, MySQL

Operating Systems: Windows, MAC, Linux

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sr. Salesforce Developer/Admin

Responsibilities:

• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of the organization.
• Worked extensively on SOAP and REST API web service calls.
• Key role in the gradual transition of the company's application from Salesforce Classic to Lightning Experience.
• Worked on lightning connect to show external data on Salesforce UI without coding (ODATA, External Objects, External Data Sources).
• Worked on the Salesforce implementations on Sales and Service Clouds.
• Worked on Lightning Testing Services to Unit Test Java Script in the Lightning Component Bundle. (Jasmine Framework).
• Leveraged Lightning Data Services to reduce the no. of server-side calls from the client-side (Lightning Component).
• Leveraged Lightning Design System to implement custom UI screens.
• Worked on developing custom lightning components on different use cases.
• Worked on Lightning, Apex, JavaScript, CSS, HTML, jQuery .
• Developed lightning components leveraging events, aura markup, controller, helper, server-side controller, and salesforce lightning design systems.
• Enhanced user interface using Lightning App Builder to include quick actions and custom lighting components.
• Developed enhanced reports and dynamic dashboards using lightning experience.
• Setup, maintain, optimize, and Email marketing campaign utilizing the Exact Target/Salesforce Marketing Cloud.
• Involved in analysis and design to migrate Salesforce applications from classic to lightning.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility. Involved in creating a user interface in Lightning using Aura components , for a user to enter details and submit into Salesforce.
• Hands-on experience in Sales Cloud and Service Cloud functionalities.
• Generated Apex Classes using WSDL and wrote a business logic layer for integration with external web services to the system for functional needs.
• Hands-on experience on Salesforce Lightning Inspector to debug the lightning components during the development process.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Built custom user interfaces using Lightning components.
• Developed, Tested and Deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Worked on translating several Visualforce pages to lightning framework .
• Created and deployed Service Cloud console to manage the support process.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows.
• Used community Cloud to build deeper relationship with customers to provide better service and assist them online.
• Configured customer and seller communities.
• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts, and Leads. Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components.
• Developed Visualforce Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom, and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.
• Good knowledge of the Community Cloud module.
• Utilizing Java, Java EE, Enterprise Java Bean, and Apache Struts Web applications to create fully-integrated client management systems.
• Integrated the application with in house legacy systems using REST API Web services.
• Involved in creating Salesforce 1 mobile apps using JS, Apex, and Visualforce.
• Worked on customization of Visualforce to have lightning experience for desktop and mobile applications.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Expertise in data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Experience in testing REST and SOAP APIs/Web services using SOAP UI and Postman tools. G ained a good understanding of XML and JSON structures.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Experienced in Data Loading Activities using Salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Dataloader.io.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.

Environment: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Lightning, Workflow Rules & Approval Processes, Marketing Cloud, Community Cloud, Wave Analytics, Lightning, Apttus, Custom Objects, Page Layouts, Reports, Dashboards, Web Services, and Sandbox.

Confidential, Phoenix, AZ

Salesforce Developer/ Admin

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Creating user interface pages depending on the requirement using JavaScript, JSON, AJAX, Angular JS, HTML, bootstrap, CSS.
• Experience in working with Apttus Configurations, Admin, and Console and Custom settings.
• Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit into Salesforce.
• Hands-on experience in Sales Cloud and Service Cloud functionalities.
• Generated Apex Classes using WSDL and wrote a business logic layer for integration with external web services to the system for functional needs.
• Hands-on experience on Salesforce Lightning Inspector to debug the lightning components during the development process.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked on Lightning Testing Services to Unit Test Java Script in the Lightning Component Bundle. (Jasmine Framework).
• Leveraged Lightning Data Services to reduce the no. of server-side calls from the client-side (Lightning Component).
• Leveraged Lightning Design System to implement custom UI screens.
• Worked on developing custom lightning components on different use cases.
• Worked on Lightning, Apex, JavaScript, CSS, HTML, jQuery
• Implemented various Apex DML operations, SOSL and SOQL queries, using workbench.
• Refresh the sandboxes in regular intervals and deploy the code into production.
• Performed the roles of Salesforce.com Developer in the organization by Interacting with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external applications and users.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on the Exact target/Marketing Cloud. Created multiple projects to insert, retrieve and update the data from Marketing Cloud.
• Created Visualforce Pages to display search-based record sets and paginated using Standard Set Controller methods.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints
• SFDC Integration using Web Service and Apex Programming, salesforce.com Sales Cloud, Service Cloud through CTI.
• Implemented Service Cloud and Sales Cloud Functionalities.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Worked on APEX triggers and s-controls, created rule-based automated workflows and system integration using Call Outs, Triggers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit page.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Created Formula Fields, Validation Rules, Formulas, Workflow, email alerts, time-triggered tasks and approvals for the flexibility and functionality of force platform application to implement business logic.

Environment: Force.com Platform, Salesforce Enterprise Edition, Custom/Standard Objects, S-controls, Custom Tabs, Apttus, Marketing Cloud, Page Layouts, SOQL/SOSL Queries, REST, SOAP, Workflow& Approvals, Reports, Eclipse Plug-in, Security Controls, WSDL, Ajax.

Confidential, Seattle, WA

Salesforce Developer/Admin

Responsibilities:

• Experience in working on the Field level, Object level and Record Level Security based on Roles and Profiles .
• Involved in designing, development and to deploy the Custom Objects, Custom Tabs, Components, Page Layouts, Apex classes, Triggers, and Visualforce Pages to meet the requirements of the application.
• Worked on Validation Rules, Workflow Rules, and Customizations within Salesforce.
• Experience in creating Page Layouts, Search Layouts to coordinate fields, related lists, custom links and other components on a record detail and edit pages.
• Well versed in designing and developing Apex classes, Components, Controllers and Visualforce Pages on Leads, Accounts and Opportunities .
• Customized the Dashboards to track the usage for productivity and performance of business centers along with their sales teams.
• Customized tabs for various business centers, users and groups.
• Created various Profiles and Configured Permissions based on the organizational hierarchy requirements.
• Worked on test classes and experience in working on SOQL and SOSL queries to consider governor limits and worked on debug logs to catch the exceptions.
• Experience with S-controls to manage call sheets within sales, capturing call activity and prep data.
• Experience in making new enhancements on the Service cloud console view and developed many Visualforce components.
• Experience in Classic to Lightning migration.
• Created Lightning Components and Lightning Flexi Pages according to the requirement based on the record type for both desktop and mobile versions.
• Built custom user interfaces using Lightning Components.
• Experience in converting Account and Opportunity Visualforce Pages to Lightning.
• Developed Lightning Apps to provide better and more interactive interfaces to end-users.
• Worked on Apttus advanced workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Well versed with Configure Price Quote (APTTUS-CPQ) Product and Pricing, Standard Quote/Proposal creation process and understand configuration settings as they relate to the business requirements.
• Experience in utilizing Waterfall and Agile methodologies along with an iterative development cycle to develop the product, new processes, to establish standards and procedures.

Environment: Force.com Platform, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts, Service Cloud, Communities, Profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Triggers, Apex Classes, Reports, Force.com, Email-to-case, Web-to-case, Security Controls, Exceptions, Salesforce Lightning.

Confidential, Durham, NC

Salesforce Developer/Admin

Responsibilities:

• Gathered business requirements by communicating with the user team and created Custom Dashboards for community managers and gave accessibility to Dashboards for authorized people.
• Experience in creating Lightning Components, added CSS and Design Parameters which improves performance.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events/ Logic & Interactions.
• Developed Lightning Apps using Lightning Components and made them compatible with the Salesforce1 mobile app.
• Created Visualforce Pages for custom login and configuration of communities.
• Configured Salesforce.com to meet business requirements including Fields, Page Layouts, Workflows, Approvals, and Validation Rules.
• Used SOQL and SOSL for querying the objects.
• Added Lightning Components to Lightning Pages and Record Pages while working on Apex Classes, Visualforce Pages, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented SFDC integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on demand for extracting the data from external systems.
• Well versed in implementing Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support along with technical support.
• Developed Visualforce Pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system and Utilized Lightning Connect to get real-time data from the external system.
• Developed complex Validation Rules and Formula Fields according to the application requirements.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Implemented Email to Lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Force.com IDE for the development of Visual Force Pages, Apex Classes, Triggers, Debugging and Analyzing Logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Well versed in maintaining Agile process documentation along with the tools.
• Well versed in resolving issues connected to call centers, usage of CTI adapters and mobile applications.
• Experience in setting up Service Cloud Console, Cases (Web-to-case, Email-to-case), Solutions, Case Assignment, and CTI Interfaces.

Environment: Salesforce.com, Apex, Visualforce (Pages, Components & Controllers), Lightning (Components and Controllers), Marketing Cloud, Communities, REST/SOAP API Web Services, Pages, HTML, JavaScript, Workflow & Approvals, Reports, Data Migration, SOQL, SOSL.