SUMMARY

• Experience in technology processes, developing procedures and documentation, in accordance with policies. Ability to understand and depict the future process based on new systems/system enhancements
• Experience in building strong relationships between developers and business stakeholders.
• Experience in developing and implementing support/analysis of functions across a large range of development and project activities, including designing, coding, testing, and implementing client/server, web and desktop applications.
• Performed running test cases in HP ALM 12.3 for testing functional requirements for a build and deployment portal.
• Designed and built login pages using HTML and JavaScript and used Parse to save user information on a IBM DB2 database.
• Implemented UI design using HTML and CSS.
• Proficient in data capture and event handling methods within Javascript.
• Used javascript objects and arrays to conduct list like objects for printing out in a console.
• Used Mozilla developer network to look up javascript methods, objects, functions, and capabilities to better help with understanding and creating new javascript code.
• Organized professional skilled in coordinating tasks and details to complete projects on - time.
• Team player committed to helping colleagues provide high-quality support and proactive problem solving.
• Focused on customer service and building trust, cultivating-strong relationships through hard work and attention to detail.
• Excellent technical documentation and communication skills (written and spoken).
• Ability to think both conceptually and detailed.
• Communicated updates in daily scrum meetings using JIRA software

TECHNICAL SKILLS

Language: Java/J2EE, HTML5, CSS3, JavaScript, jQuery, PowerShell, PHP

Software: Microsoft Suite, Eclipse, GIT, RAD, Atlassian Tools, WebSphere, Cherwell, IBM UrbanCode Deploy, Jira, Jenkins, Artifactory, HP ALM 12.3, AWS EC2

Database: Oracle, Mainframe, IBM DB2

Methodologies: Agile, ITSM, Kanban, CICD

Platforms: Linux (Ubuntu, Fedora, Redhat, AIX), UNIX (Mac OS X), Windows(Citrix), HPSA

BootCamps: Web Developer, Ultimate Web Developer

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Consultant

Responsibilities:

• Assisted with tasks to onboard over 200 applications to uDeploy in 2016; 1400 applications in 2017.
• Trained over 50 application teams and 6 new hires on uDeploy functionalities and uDeploy processes.
• Provided product ownership and support for systems development lifecycle ( SDLC ) udeploy processes.
• Responsible for working with divisional leadership, external stakeholders and technical support experts to devise product strategies and support the requirements and implementation of technology tools to meet business objectives.
• Assisted with the onboarding of distributed applications to the application uDeploy for the Confidential Solution Automation (WFSA) program.
• Championed for new uDeploy product features.
• Partnered with the uDeploy onboarding team, vendor, application teams, and build & release teams to complete onboarding.
• Partnered with all teams to resolve issues with the onboarding process.
• Tracked the status of all onboarding activities for each application.
• Assisted with providing reports on the status of onboarding activities.
• Developed new change management process to get deploy agents installed by specified system operational support teams.
• Designed enterprise component template processes for deployment process of different technologies.
• Collaborated with technical writer to complete documenting with fine detail the specific agent installation instructions based on operating system for Windows, Citrix, Linux and AIX servers, to ensure appropriate agent configuration.
• Partnered with IBM on regular PMR weekly calls to go over PMR’s raised for functionality issues within deploy tool.
• Provided troubleshooting of uDeploy agent installations and configurations to determine root cause of offline agents and wrongfully misconfigured agents.
• Assisted with monitoring Urban code deploys agent infrastructure with deploy lead build engineer.
• Tracked root cause analysis for offline agents that was presented to management every Tuesday.
• Supported two teams SLDC Tools whom was responsible for processes and procedures and SLDC implementation whom was responsible for implementation of process created by SDLC Tools team.
• Responsible for answering support questions and request via JIRA support tickets for deploy issue tracking project.
• Monitored a team mailbox answering questions as needed and delegating work to the appropriate parties.
• Created an AD-Ent procedure document and uDeploy team creation document for SLDC team members to use for implementing AD-Ent creation and uDeploy Team creation.
• Assisted with contributing requirements for BRD requirement document for a uDeploy portal that would assist in helping onboarding applications to uDeploy faster.
• Assisted with Software Lifecycle technology team release to udeploy scripts to HPSA environment.
• Provided direction and guidance to less experienced staff.
• Consulted with technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
• Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes.

Confidential

Part-Time Package Handler

Responsibilities:

• Used UPS technology to scan package at a effiecent pace to place designated packages on UPS trucks for devlivery.
• Loaded more than 200 boxes every 30 mins.
• Assited with training new hires on proper package placement and scanning tecniques.
• Lifted boxes 70lbs onto convery belts to be sorted to different loading docs.
• Soted a varitety of packages based on size and destination.

Confidential

IT Application Analyst

Responsibilities:

• Translated business requirements into system configurations and designed appropriate system solutions using the agile two week sprints for a project that takes Tivoli jobs off the mainframe into a web application.
• Supported over 650 Java developers within a variety of business units, that used the tool RAD by maintaining a que of JIRA requests that came in if developers had any installation issues, general tooling questions or issues, general local server questions or issues, along with many other requests related to RAD or WAS.
• Provided technical application-troubleshooting support for RAD and the Local Test Environment (WebSphere Application Server).
• Maintained server Maintenance using LINUX system with PuTTY for RAD upgrades / WAS upgrades and repositories from IBM to be pushed onto home and domestic severs for developers to be able to install updated versions of RAD and WebSphere.
• Developed in PowerShell the new version of RAD 9.1 for developers to be able to install the updated version product.
• Created and secured documentation of maintenance procedures of tailored application tools using Confluence.
• Gathered technical requirements and participated in design sessions.
• Analyzed the needs and requirements of different functional areas.
• Assisted Lead Analyst with development of effective presentations.
• Trained my department of 50 people on new service management system called Cherwell, this included explaining Change/Release, Incident, and Problem services, along with understanding how to use the tool.
• Installed new applications, new components and upgraded existing java applications.
• Accountable for making necessary enhancements to add or maintain functionality of java applications.
• Participated in daily, weekly, and bi-monthly status meetings using Kanban best practices.
• Involved in special projects as an UI developer

Confidential

Technical Analyst Intern

Responsibilities:

• Used JavaScript and Cascading Style Sheets (CSS) to customize graphical user interface (GUI) using Bootstrap.
• Collaborated with 13 other interns in developing technical design changes and navigation to support easier Integration of Principals’ new mobile product (participant mobile).
• Designed and implemented a responsive United Way mobile web application using HTML, JavaScript, CSS and web services for an IT intern Code Jam at The Principal.

Confidential

Sales Representative

Responsibilities:

• Maintained the proper display of merchandise in the store ensuring compliance with quality standards.
• Answered questions regarding product installation and operation.
• Ensured customer service satisfaction and good client relationships.
• Accountable for accurate information being explained about computer hardware for customers to make purchasing decisions effectively.