SUMMARY

• 4X Certified Salesforce Developer with overall 8+ years of IT experience with about 5+ years’ in Salesforce.com CRM, both as an administrator and developer, and 3 years’ experience as a Java Developer.
• Extensive experience in developing Service Cloud and Sales Cloud functionalities, Partner and Customer communities, Salesforce CRM AppExchange applications.
• Sound Administration experience in Data Migration tools such as Apex Data Loader, Salesforce Import Wizard, Informatica Cloud Data Loader.
• Hands on experience using Salesforce Lightning Framework to drive the client - server management and Lightning App builder to build Visualforce pages for Lightning Experience.
• Involved in various phases of Software Development Life Cycle (SDLC) which includes requirement gathering, designing UML and analysis in Agile and waterfall methodologies.
• Good understanding of Force.com architecture, Data Structures, Object Oriented Analytical Design (OOAD), Object Oriented Programming (OOPS) and Core java concepts.
• Experienced in Case Management with Escalation Rules, Validation Rules, generating Reports, Dashboards Dependent and Analytical Snapshots to continuously monitor data quality and integrity.
• Experienced integrating SFDC apps with third party apps like Microsoft Outlook and Informatica.
• Excellent understanding of OWD Org hierarchy, Roles, Profiles and Users’ creation, implementing Workflow rules, Actions and Approval processes for automatic Email Alerts, field updates.
• Expertise in Salesforce User and Security management using Permission sets, configuring Sharing rules, Assignment rules, Object Level Security, Record Level Security and Field Level Security.
• Excellent working experience in using Apex Programming (Apex Classes, Controllers and Triggers), different SFDC development tools like Force.com Eclipse IDE.
• Good working knowledge on Custom Objects, Custom Tabs, Custom Fields, S-Controls, Bulk Triggers, Force.com API, Standard, Custom Controllers and Controller Extensions in Visualforce framework.
• Proficient in Force.com technology Stack: SOSL, SOQL, Apex API and Visualforce.
• Working experience in various web technologies like J2EE, HTML, JavaScript, Angular JS, XML, JSON, Spring framework, Hibernate, WSDL and SOAP API and REST API
• Designed Junction objects, Picklists, Controller/Dependent picklists, Formula Fields, Roll up summary fields, Field Dependencies. Worked on the Page Layouts, Record Types.
• Good knowledge on SFDC chatter feeds and Salesforce Customer Community.
• Hands on Experience in configuring Sandbox environments for successful production, QA testing and deployment of the applications.
• Sound problem solving skills with good time management and adaptability.
• Exceptional interpersonal skills, self-motivated, self-organized, hard-working team player

TECHNICAL SKILLS

Salesforce Dev Tools: Force.com IDE, Salesforce Explorer, Data loader, Import Wizard, Apex explorer, Workbench, Snapshot, Eclipse IDE plug-in, Apex API, Migration Tool, Metadata API, SOAP API, REST API, Lightning components, Bitbucket, Event Monitoring, ANT Scripting, Lightning App Builder, Aura Lightning Component Framework, Lightning Web Components, MVC, Apptus CPQ

SFDC Environment: Apex Programming language, Triggers, classes, Web Services, SOQL, SOSL, Visualforce Pages, Page Layouts, S-Controls, Outbound/Inbound messages, Components & Controllers, Workflow rules, Approval Processes, Process Builder, AppExchange, Governor Limits, Custom and Standard Objects

Server Programming: JAVA EE, Servlets, JDBC, XML, Spring, Hibernate, Spring Batch, SOAP Web Services, RESTful web services, Spring MVC

Web Programming: AngularJS, jQuery, Ajax, JavaScript, Bootstrap, Node.js, CSS, CSS 3, HTML, HTML 5, XHTML, JSP, UI Framework, JSON

Object-Oriented Modelling: Microsoft Visio, Visual Studio

Version Control systems: CVS, GitHub, Bitbucket

Databases: Oracle 12c, My SQL, SQL Server 2000, DB2, MongoDB

Operating Systems: Windows XP/7/10, UNIX, Linux (Ubuntu).

Visualization Tools: Tableau, QlikView, Power BI, Wave Dashboards

Web Servers: Apache Tomcat 6.0/7.0, Glassfish server 3.1

PROFESSIONAL EXPERIENCE

senior salesforce developer

Confidential, CA

Responsibilities:

• Key player in Order Management and Payment team of 7, with around 2000 end users of Financial Analysts, Sales Reps and customers.
• Implemented Salesforce out-of-box functionalities, for Order Payment process automation, eliminating 8+ manual processes and saving 200+ hours of manual work a year for Finance team.
• Worked on various key projects like ‘Template Campaign’, ‘Override Payment Process’, ‘Buyflow’, integrating Salesforce, Xactly and BI Wave dashboards, contributing to around 23% increase in annual sales revenue.
• Created 4 custom Sales cloud apps and authored over 120+ Apex classes including batches, 20+ Visualforce pages and around 10 Lightning Web components to meet business functionality.
• On a regular basis, using Informatica, Data Loader, Salesforce Workbench, large sets of data from external legacy DB such as Merlin, is loaded in Salesforce.
• Integrating third party application Informatica with Salesforce using SOAP API and REST API.
• Developed Salesforce1 mobile application UI interface using Base Lightning Components like Lightning Schema Builder, process builder, buttons, tabs, badges, layouts, forms, currency along with event handlers.
• Used Salesforce Lightning Inspector extension to track logs, correct Lightning component trees.
• Worked on the Lightning roll out strategies to ensure the best business strategy.
• Configured test scenarios in Sandbox environment to implement QA testing and migrated data between Force.com IDE and Sandbox using Force.com Component Deployment Wizard.
• Worked on the Sales Cloud territories to implement the manipulation and Data Integrity tasks such as merging duplicate records and cleaning.
• Implemented Salesforce Automation (SFA) for Campaign, Lead and Pipeline Management.
• Created workflow rules on Leads, Accounts, Cases to automate email Alerts, field updates and send Outbound, Inbound messages.
• Used force.com data structures as lists, sets and maps to implement the SOQL & SOSL queries for data management needs of the application.
• Worked with the Custom Customer Community and managed the membership of the community along with Service cloud functionalities to deal with the various cases filed by the customers.
• Build Partner communities which involved partners and employees to increase customer satisfaction and to increase their services.
• Implemented Approval processes, created Email Templates and Approval Page Layouts.
• Managed critical information on the profile users by creating Roles, Role Hierarchies, sharing rules and implementing Object and Field Level Security.
• Developed various Apex Test Classes, batch classes, Controllers and Triggers in Visual force, Force.com and used Migration Tool.

Environment: Security Management, Force.com Eclipse IDE, Visualforce, Sandbox Testing Environment, Reports and Dashboards, Force.com Component Deployment Wizard, Force.com Data Structures, Data loading, Sales Cloud, Salesforce1 Mobile Interface Development, Inbound and Outbound messages, Pipeline Management, Lightning Framework, Lightning App Builder, SOQL, SOSL Queries, ANT Migration Tool, CTI Integration, Wave Dashboards, Lightning Web Components, Informatica, Xactly Incent senior salesforce developer

Confidential, ORANGE COUNTY, cA

Responsibilities:

• Written project specifications including the technical, functional and solution design documents using Unified Modified Language (UML).
• Collaborated with clients and stakeholders to identify capabilities of Salesforce.com CRM and AppExchange to achieve business goals.
• Involved in designing test plans and business test cases, participated in code reviews and performed functional and regression testing.
• Improved the customer service by using Salesforce Chatter Feeds, monitored feed posts and updates by continuous tracking of feeds and shipments.
• Migrated meta data among various salesforce environments and other tools such as Snapshot, Data export, etc. using Change sets.
• Generated dashboards, related reports (ad hoc reports), statistics that facilitate improved decision making and business process improvement - including sales forecasting, market trend analysis, etc.
• Executed anonymous apex code through ANT Scripts to migrate data.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry to enter customer's cases.
• Worked on Sales Cloud and Service cloud to process business logic in the organization.
• Used ANT, Force.com Migration tool in the release process of project from Sandbox to Production.
• Dealt with Governor limits as, per-transaction apex limits, batch apex transactions in Apex.
• Managed Role Hierarchy and Account Assignments in Salesforce to ensure proper access to account teams in the organization.
• Integrated salesforce into FedEx using SaaS and Third-Party applications using Salesforce SOAP and REST API tool kits.
• Executed SOQL and SOSL queries using the REST API calls.
• Developer Lightning custom Visualforce pages using JavaScript, HTML, jQuery for home page for desktop, App homepage for mobile with Lightning Experience.
• Used JSON and XML data formats with REST API and cached the data to improve performance.
• Used Bulk API and Data Loader in both importing and exporting data from custom, standard objects.
• Created Self-service community with customers and employees as members, which guided to solve the cases logged, submitting ideas and more.
• Build Company community using the community builder with template and managed the membership hierarchy within the company.
• Enabled features like chatter feed and ideas in the communities.
• Lead Agile Sprint cycles from requirements to UAT for regular delivery of platform enhancement in the CRM application.
• Participated in cross-functional teams, across departments (Marketing, Sales, Operations, Support, Risk, IT and Accounting) in the organization to understand their business and strategic initiatives.

Environment: Salesforce.com platform, Requirement gathering, Configuration of business process, Solution Development, Data migration, Integration, Security Management, AppExchange, SOAP API, Lightning Experience. salesforce developer/administrator

Confidential, kansas city, MO

Responsibilities:

• Implemented Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Sales Force UI.
• Developed various Custom Objects using Schema Builder, configured validation rules on the objects, tabs, Components and Custom links.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent picklists by formula fields and validation rules.
• Developed Apex triggers using Bulk API and designed the Apex classes and methods in Apex Programming language to achieve custom functionality.
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Customized Visualforce pages with implementing Controller Extensions on Standard Controllers and Custom Controllers to extend the standard functionality and modify based on the organization needs.
• Integrated Web-to - Lead, Email-to-Case, Web-to- Case functions in Visual Workflow.
• Deployed the components in metadata API using change sets in Sandbox Environment.
• Imported Comma Separated Values (CSV) files using the data loader and built reports (summary, tabular and matrix reports) and configured reports in report folders based on the data.
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Worked integrating Service Cloud, supporting cases and monitored Escalation rules, triggers to see unresolved cases.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on the fields of Contacts, Accounts and Opportunity objects.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.

Environment: Salesforce Chatter, Salesforce Knowledge Base, Bulk Restful API, Apex Programming, Force.com platform, Visualforce framework, Change sets, Service Cloud, Case Escalation rules.

SALESFORCE ADMINISTRATOR

Confidential

Responsibilities:

• Work with the Business Operations Manager in Missouri to conceive and implement projects that improve the performance and user experience of the CRM.
• Served as primary system administrator for the regional Salesforce.com implementation in a Global org with around 1500 users.
• Managed Salesforce user setup and security including roles, profiles, sharing rules, queues and groups.
• Established and maintained scalable CRM processes that ensure best practices in campaign Management and lead management.
• Responsible for the preparation of data management plans, data entry, data management reports and other documents required for preparing and completing databases.
• Acted as the Data Operations point of contact for all CRM data management responsibilities.
• Managed new releases of SFDC and efficiently roll out new features without interruption to the end users.
• Implement and maintain declarative Salesforce automation tools such as custom fields and objects, layouts, workflows, process builder, and validation rules
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Deployed the components in metadata API using change sets in Sandbox Environment.
• Imported Comma Separated Values (CSV) files using the data loader and built reports (summary, tabular and matrix reports) and configured reports in report folders based on the data.
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.

Environment: Salesforce Chatter, Salesforce Knowledge Base, Bulk Restful API, Apex Programming, Force.com platform, Visualforce framework, Change sets, Service Cloud, Case Escalation rules.