SUMMARY

• Result focused and self - motivated professional with 16 years of experience in Software Consulting with last 10 years focused on cloud technologies like Salesforce.com (Sales cloud, service cloud, marketing cloud, wave analytics, lightening etc), Workday, ServiceNow, Siebel CRM On Demand as Sr. Architect.

TECHNICAL SKILLS

Languages: Apex, Ampscript, Ruby, Pearl, Java, UNIX, JavaScript / DHTML, Microsoft Dot Net, Python, Visual Basic, APEX, Visual Source, and Visual C++

APP EXCHAGE APPS: Foundation Connect, Apttus, GridBuddy, Zurora, Firepond, SDocs, Docusign, CongaComposer, FormAssembly,PollDaddy, Changescout etc.

Design Tools: Rational Rose, Microsoft Visio, and Select Component Architect

Frameworks: Ruby on Rails, Force.com, Struts Framework, Spring, Tapestry

Methodologies: OOD / OOP, UML, Rational Unified Process (RUP), Agile MethodologySCRUM

MQ Products: MQ Series, Web Sphere Business Integrator, Step Server Propriety Messaging Framework of Wisconsin Court Systems

Databases: Postgress, Sybase, MySql, Oracle10g, IBM DB2, and Microsoft SQL server

Configuration: Subversion, Microsoft Visual Source Safe, CVS, and Rational Clear Case.

Platforms: Forcec.com, Windows, Linux

Sap Systems: Concur Expense system

PROFESSIONAL EXPERIENCE

Confidential

SFDC Technical Architect / Data Architect

Responsibilities:

• Architect and implement Service cloud features
• Architect migration of RightNow to Salesforce Marketing Cloud
• Create Data Extension, List, and load data in Salesforce Marketing Cloud
• Create Automation Studio, Contact Builder, and Journey Builder flows in Salesforce Marketing Cloud
• Performance enhancement of data migration
• Improve the processing time of batch processes, classes, triggers etc.
• Setup Salesforce WAVA Analytics for analytics and reporting
• Salesforce Advancement implementation
• Architect and design custom activity in Heroku and Node JS
• Use Heroku and Postgress to resolve Salesforce dataload performance issue
• Design and perform data migration in Salesforce on Standard and Custom objects
• Design and develop integration with SAP system and Concur Expense Management
• Architect and design batch processes for claim management
• Build templates using Conga Composer and S-DOCS
• In Conga, configure different options for downloading, storing and delivering your output files
• Create Lightening components
• Setup external quote application as Canvas in Salesforce
• Setup various sync processes between Salesforce and backend systems
• Architect and design different batch processes for claim management and processing in Salesforce
• Implement Salesforce marketing cloud (Exact Target) using Email, Web, Mobile channels
• Architect design and implement customer community
• Implement Live Agent for Support cloud
• Re-engineer existing applications build in Java and DOT Net and develop in Salesforce
• Development of complex custom functionalities using Visualforce, Components, Apex, Trigger, SOQL, SOSL, SOA and REST based web services etc.
• Leverage Mulesoft ESB for integration orchestration
• Data migration from Peoplesoft to Salesforce
• Salesforce Peoplesoft RMA Integration
• Architect and develop Visualforce pages using Query, Angular.js etc.
• Work on maintaining custom quoting tool (CPQ) built on Force.com platform using Visual Flows, Apex Triggers, Apex Classes, custom objects etc.
• Integration with Oracle Financials for invoicing and financial integration
• Review code and implement best practices
• Resolve production issues
• Mentor junior technical developers and BA

Environment: salesforce, Visualforce, Apex, REST, Angular.js, Query.js, Node.js, Heroku, Postgres.

Confidential

Technical Architect

Responsibilities:

• Integration with multiple integration backend and external systems:
• Lodestar integration
• EDI Integration with ESG
• Pricing integration with internal system
• Design and perform mapping for interface
• Leverage Jitterbit for data loading
• Bulk processing of records in Salesforce
• Update the apex processes to gain efficiency
• Build and test integration
• Resolve production issues

Environment: Salesforce, EDI, Jitterbit, APEX.

Confidential

Solution/Technical Architect

Responsibilities:

• Architect Sales and Service cloud features
• Build Email and write Ampscript for Marketing Cloud Email
• Create Data Extension, List, and load data in Salesforce Marketing Cloud
• Create Automation Studio, Contact Builder, and Journey Builder flows in Salesforce Marketing Cloud
• Run report and load data from external sources into Salesforce Marketing Cloud
• Architect and design different batch processes for claim management and processing in Salesforce
• Implement Salesforce marketing cloud (Exact Target) using Email, Web, Mobile channels
• Create project templates and work on project workbench feature of Project Management application in ServiceNow.
• Use Heroku for integration
• Build templates using Conga Composer and S-DOCS
• In Conga, configure different options options for downloading, storing and delivering your output files
• Batch generation of documents using Conga Composer
• Use Template Builder in Coga Composer to build templates
• Create Conga templates to generate Word and PDF documents
• Architect design and implement customer community
• Implement Live Agent for Support cloud
• Solution architect and implement Sales and Operations business processes
• Re-engineer existing applications build in Java and DOT Net and develop in Salesforce
• Development of complex custom functionalities using Visualforce, Components, Apex, Trigger, and configuration
• Architect and develop VisualForce pages etc.
• Architect and develop community for external users to manage account and license information
• Use APPTUS Proposal Management and APPTUS PRODUCT Management for quote and products
• Architect and build integration using Mulesoft ESB, Cast Iron Studio, Web Services
• Architect and build integration using Dell Boomi
• Architect and build integration with Workday HR system for Payroll and HR data
• Resolve production issues
• Mentor junior technical developers and BA.

Environment: salesforce, Servicenow, APPTUS, Visualforce, postgres, Mulesoft ESB, Heroku, Postgres.

Confidential

Technical Architect

Responsibilities:

• Architecting custom Salesforce.com app development that includes:
• Object model for the support organization
• Integration with Oracle to receive claim and order information for different business areas
• Community for clinic staff and physicians to collaborate and resolve claims
• Apps for external vendor Genpact to login in Salesforce and help resolve the claims
• Tools for admin to perform security analysis
• Design and development of community
• Design email templates using AmpScript in Salesforce marketing cloud
• Integrate Salesforce Marketing Cloud with external systems using Fuel API
• Load data from multiple sources like SQL, Salesforce etc into Salesforce Marketing Cloud
• Provide business improvement suggestions and implement them technically
• Resolve day to day business and technical operational issues
• Create proof of concept for new functionality
• Mentor team of developers and admin
• Review code and provide technical solution

Confidential, Atlanta, GA

Technical Consultant

Responsibilities:

• Technical architect for merger of software systems between Allscripts and Misys
• Solution architect Siebel CRMOD data migration and conversion to SFDC
• Migration of service cloud from CRMOD to Salesforce.com
• Architect and design custom customer portal for case management for external customers
• Design conversion and integration between SFDC and Oracle R12 Customer Data Hub
• Design integration with Firepond, custom DOT Net quoting application, Oracle 11i for quoting using Informatica on Demand (IOD)
• Perform document reviews and engage with clients
• Manage team of developers, admins, and BAs
• Provide business improvement suggestions
• Integrate with executives to get buy-ins to the changes and solutions,
• Re-design enterprise architecture using middleware’s like Dell Boomi, Cast Iron, Webservices, and Informatica on Demand.
• Resolve day to day technical issues
• Evaluate Workday for HCM solution
• Work with Workday for HCM proof of concept
• Lead team of developers and functional analysts
• Integrate WorkDay HCM Data with Salesforce.com