SUMMARY:

To achieve superior performance as a Senior Cloud Engineer in an Enterprise Framework that facilitates growth throughout the Enterprise, encourages productivity, information exchange, communications, and technology pervasiveness by utilizing best - class standards, methodologies, and tools such as Agile/SCRUM, ITIL, AWS, Python, Node.JS and related tools and solutions to provide business critical performing applications.

SKILLS:

Programming Languages: PYTHON, Javascript, NodeJS, C#, Powershell, PHP, LotusScript, XPages, SQL

Dev/API: AWS, MS Azure, REST, HTML, XML/XSL, CSS, Microservices, Docker, Kubernetes, SOAP, SOA, JSON, React, Angular

Dev Tools: AWS CLI, CodeCommit, CodeBuild, CodePipeline, Jenkins, Bitbucket, Git/bash, Github, Jira

Administration: AWS, Amazon Connect, Salesforce, Security Gateways, Linux (Apache), Unix, VMWare, Azure Cloud, O365, IBM Domino

Architecture / Standards: Agile (SCRUM, Kanban), TOGAF, ITIL, SaaS, Data Architecture, Software/Solutions Architecture

Data Analysis: ETL tools (Talend, custom) Advanced Excel, SQL/PL-SQL, Tableau, Data Lake, Talend

AWS/Amazon: Amazon Connect, Lex, Lambda, DynamoDB, S3, CloudFormation/Terrraform,CloudWatch,IAM,CloudTrail, VPC, Cloudfront, AWS CLI Solution Integration, API, ETL Development

EXPERIENCE:

AWS Developer & Implementation Specialist

Confidential, Phoenix, AZ

Responsibilities:

• Core member of the Telecomm Solutions & Technology team in Information Technology.
• Primary responsibilities were design, coding, and implementation of Amazon Connect services and Contact Flows in a highly customized and complex global environment.
• Focus was on coding to corporate standards, adhering to strict Agile (SCRUM) methodologies and procedures and developing custom solutions for dynamic and fully automated telephony rollout for many divisions, partners, and customers.
• Worked extensively with many AWS/Amazon services including Amazon Connect, AWS Lambdas (Python 3.7 and NodeJS), DynamoDB, S3, CloudFormation and Terraform, CloudWatch, IAM, CloudTrail, Lex, VPC, and CloudFront as well as extensive experience with AWS CLI and ETL (Extract, Transform, Load).
• Developed solutions and core integrations with SalesForce, Cherwell (ServiceDesk), and Active Directory and functioned as a leading architect for advancing technologies and solutions.

Data Analytics

Confidential, Gilbert, AZ

Responsibilities:

• Took online courses to further expertise in programming with Python, focused on Data Analytics and machine learning algorithms.
• Took online course and book education to further my expertise in Data Analysis and Big Data solutions using tools such as Advanced SQL queries, Tableau, and Hadoop.

Web Developer / Network Engineer

Confidential, Gilbert, AZ

Responsibilities:

• Provided consulting services for Networking, Security, and Web Services to SMB in the Phoenix area.
• Completed two projects involving assessment of LAN/WAN and implemented security policies to further secure the network and affiliated devices.
• Custom web development for external facing website for advertising, information, and contact exposure to the public.
• Technologies implemented were CSS, HTML5, and Javascript on a generic web platform.

Senior Data Analyst / Global IT Solutions Architect

Confidential, New York, NY

Responsibilities:

• Fulfilled role as a Data Analyst with 10 years experience using MS-SQL interpreting and analyzing data to formulate reports for Management.
• Focus was data for demographics and Prosumer reports for quarterly and annual periods.
• Also performed Data Analytics with a variety of data sets and formats including Messaging forensics, Messaging Volume, Anti-Virus/Anti-Spam reporting (approx 9M messages/month) and large amounts of SQL (MS-SQL) data to product Growth and Trends Analysis for the global infrastructure.
• Tools used were Excel, MS-SQL, SQL Server, SSIS (Microsoft SQL Server Integration Services), Tableau, and custom scripting.
• Advanced SQL queries, statistics, and various tools for data modeling (SQL Server Management Studio, PowerDesigner) were employed to conduct extended analysis of demographic, geo-location, and aging.
• Additionally, functioned as a Senior Staff member in the Information Technology Division, reporting directly to the CIO for the largest global advertising network in the world. Other responsibilities included redesign and maintenance of the messaging infrastructure and maintaining a reliable, redundant, dynamic, and cohesive global system for 17,000+ employees across 200+ offices worldwide.
• Designed, implemented, and developed many internal apps based on NodeJS, REST, and ETL tools and scripts for client media management in a secure, web-based environment coupled with a complex and dynamic roles and permission matrix for worldwide deployment to creative personnel throughout the organization.
• Managed the Design, Planning, and development lifecycle (Agile / Kanban) and/or procurement of solutions in addition to maintaining compliance with security models, monitoring systems, and platforms for many solutions such as Emergency Response Systems, Anti-Virus/Protection gateways, messaging management tools, CRM, and Help Desk.
• Paramount importance was placed on time management skills, team-building and performance, and simplifying ease of use for IT and non-technical personnel while enhancing the corporate technology experience and delivery of extended capabilities to a dynamic workforce.
• Utilized Design Patterns, consolidation, and technology refresh to comply with expanding requirements, capabilities, and technologies.
• Management, review, and re-design of Applications and Security Infrastructure for the Global Enterprise. Worked with security and data management teams to achieve technological goals based on corporate culture, practices, and values.
• Enforcing corporate IT policies, designing and developing monitoring and alert standards and tools, and deploying new technologies and solutions in Azure Cloud and associated vendors using best practices on a global scale.

Senior Web Applications Developer/Consultant

Confidential, Hartsville, SC

Responsibilities:

• Functioned as lead developer, Domino Developer/Administrator, and technical liaison in developing and designing Intranet and Extranet applications for multinational corporation. Technologies involved included J2EE, Java, Enterprise Java Beans (EJB), Java Servlets, Active Server Pages (ASP), JDBC, HTML, JavaScript, DHTML, XML/XSLT, and Rapid Application Development tools to provide real-time information from various systems throughout the entire sales, marketing, and management infrastructure.
• A Best-of-Breed Customer Relationship Management portal application suite was developed and utilized heavily throughout the 5000+ employee organization, including Extranet capabilities for external customers and vendors.
• Further development efforts included reengineering, enhancing, and integrating existing client/server applications to function as high performance internet applications in hybrid environments.
• Organizing shared programming resources to increase development turnaround, reduce project costs, streamline development efforts, facilitate testing procedures, and implement an Extreme Programming environment.
• Solving complex issues associated with presenting information in a highly secure environment between legacy (S/390) and newly implemented (Informix, Data Warehouse), Essbase) systems and combining these data sources to function as a transparent layer to the user.
• Evaluating and implementing the most effective technologies (e.g. server - side XML parsing, XML translation, and ever-changing Java implementations) across open-source and vendor specific platforms.
• Assisting Administration and Development staff in developing computing standards for the entire organization.
• Provided Advanced Domino Administration for entire organization and solved many problems previous admins and consultants had attempted to remedy for several months. This made automation possible for many tasks and increased system and data integrity throughout the organization.

FULL STACK Developer, Application Manager, and Administrator

Confidential, Salt Lake City, UT

Responsibilities:

• Responsible for core design and development of Corporate Internet and Intranet web sites for entire organization, including all aspects of Administration using Lotus Domino 5.x, Microsoft Internet Information Server (IIS), Apache Web Server, Oracle Web Server, Linux, and other Web related products and technologies.
• Ground floor development to support rapid growth, 'five - nines' redundancy and leading-edge corporate image were of paramount importance. Development using Active Server Pages (ASP), JavaScript, DHTML, XML, LotusScript, and Java comprised core competencies. APIs utilized included Oracle Developer 2000, Oracle 9i, Flash 4.x and 5.0, and Lotus Domino 5.x.
• Telecommunications organization, procurement and establishing and maintaining vendor relationships in all aspects of the business.
• Management of IT team to maintain solid, yet dynamic infrastructure while utilizing the latest technologies supporting the Application Service Provider (ASP) business model.
• Integration and implementation of numerous legacy applications to meet complex workflow requirements.
• Defining standards for the IT infrastructure including development, network administration, and implementation of additional computing resources across the multi-office organization.

Senior Application Developer/Administrator

Confidential, Salt Lake City, UT

Responsibilities:

• Assumed senior developer role to meet client’s internal application functionality, integration, security, aesthetic (graphics, look and feel), and other Information Technology requirements. Also provided training, mentoring, and advanced Administrative procedures for this dynamic environment, automating several administrative and programming tasks to benefit all departments and reduce administrative overhead.
• Duties included enhancing an extensive Intranet system for the entire worldwide organization and using the latest development techniques and Lotus Domino 5.x to “genericize” critical applications to be utilized when Olympic Committee operations moved from one location to another in the future.
• Primary administration of several Domino servers was mandatory. Several high performance, complex workflow web applications were also designed and developed during this contract, in addition to streamlining Administration, writing custom agents for information transfer to archiving systems, and providing full documentation during all coding efforts.
• Major projects included a redesign of the Employee Information Portal to function identically using a Notes client or Internet Explorer 5.0+.
• Further, providing development standards and mentoring support personnel was essential in this fast paced, dynamic environment encompassing between 4500-8000 critical users across multiple servers.

Application Developer/Consultant/Administrator

Confidential, Salt Lake City, UT

Responsibilities:

• Functioned in a consulting capacity to fulfill clients Computing, Process Workflow, Web Application, Notes/Domino Administration, and other Information Technology requirements
• Projects included custom development and implementation for an automated sales management system, personnel tracking, messaging integration, web site management, process automation, documents processing, corporate policy and procedure manuals, etc.
• Projects are distributed and utilized in a corporate environment across multiple sites, platforms, and networks, including Intranet and Extranet implementations.
• In addition to mastery of the LotusScript Development Language, extensive JavaScript and Java were utilized within the Notes Designer API.
• Additional experience includes installation, configuration, and implementation of Domino Enterprise Connection Services (DECS) and Lotus Enterprise Integrator (LEI) using Lotus Notes R5 and Data Sources such as DB2/400, SQL, Microsoft SQL 7.0 Server, and Sybase RDBMS. Platform specialties included Windows NT, OS/400, Solaris, AND IBM AIX.

Senior Applications Consultant/Developer/Administrator

Confidential, Salt Lake City, UT

Responsibilities:

• Assumed expert consultant role in Call Center to meet clients’ business needs and application requirements developing custom software solutions for a multitude of environments and core functionality and integration paradigms in addition to performing
• Administrative tasks and duties associated with new installations and various levels of application enhancements.
• Development projects included call tracking, inventory management, process reporting, and other varying applications specific to each clients.
• External systems comprised varying operating environments, database connection and security schemas to accomplish data transfer and application integration.
• Use of OLAP/Analytical tools such as IQ Access and Impromptu was also required for various projects.
• Design, Administration, and Integration of DB2/400 databases was also essential for many projects across a diverse client base.

Applications and New Technology Developer / Administrator

Confidential, Salt Lake City, UT

Responsibilities:

• Duties included managing Support Call Center, project management, integration, development, and implementation of sophisticated Applications in a multi-server, multi-platform professional environment for a leading-edge international company.
• Automating call center procedures and streamlining protocols was the primary function of these applications, as well as organizing company information for easy and ordered access.
• Extensive knowledge of Agile application design methodologies were used to accomplish most tasks associated with this position.
• A great deal of database design and architectural conceptualization was also mandatory.
• Performed System and Application Administration on several operating system platforms including Windows NT 4.0, AIX, Solaris, and OS/400.
• Duties included configuration and implementation of security at all levels and complexities in addition to advanced administration and optimization, automating tasks, and performing regular database maintenance.
• Maintaining high availability (redundant) access for all users was paramount.

Technical Support Engineer

Confidential, Salt Lake City, UT

Responsibilities:

• Primary responsibilities demanded the ability to solve a variety of hardware and software related problems with customers in a professional and efficient manner, in addition to managing the setup, configuration, and maintenance of systems from the initial through the final stages.
• This involved an assortment of several Unix (Solaris, AIX), DOS, and Window products, as well as unique and complex configurations for businesses throughout the United States.
• Duties encompassed customer service and support, extensive debugging and research, timely and efficient problem solving in a live environment, and maintaining excellent working relationships.

Support Services Engineer

Confidential, Salt Lake City, UT

Responsibilities:

• Primary responsibilities included the ability to troubleshoot and resolve hardware and data issues associated with Retail Software package in critical systems varying from the branch (store) to headquarters (Corporate) level. Of paramount importance was interfacing with the customer based on their disposition, experience, and technical expertise.
• Manual configuration in many different Unix environments was essential to satisfy customers’ business practices and varying hardware, while resolving problems in a professional and efficient manner.
• This involved a variety of Unix(SCO), DOS, and Windows Operating Systems functioning in diverse environments and configurations for businesses throughout the United States. Duties also entailed code (C language) research with development staff, troubleshooting in a production environment, maintaining excellent client relations, and a great deal of self teaching and time management.
• Achievements include several major installations and training in all aspects of various computer systems as well as writing product documentation and custom scripts using an SQL oriented language for clientele.