Senior Consultant Resume
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Reston, VA
SUMMARY:
- Strong experience of over 5 years in the analysis, design, development, implementation, production support and management & maintenance of full life - cycle commercial applications
- Excellent Knowledge of Production support Environment and Excellent Technical Skills to maintain 100% SLA performance and Issue resolution.
- Functional experience includes user interfaces of multiple applications.
- Extensive experience in Oracle technologies including Oracle 9i, 10g, 12C Database & Application servers, PL/SQL, Unix, Autosys, BO server
- Excellent Unix scripting Knowledge - Created Multiple Scripts for Automation of Manual jobs or tasks
- Strong experience in UAT testing
- Efficient in MS Office Suite
- Knowledge on Java, J2EE programming, spring, Struts and Hibernate frameworks.
- Knowledge on Web Services, Angular JS, HTML, Java Script.
- Experience on Business Objects Server Administration.
- Experience in Remedy, MyServices, IAG, DOORS, TOAD, Eclipse
- Experience using SharePoint, Clearcase, ClearQuest, JIRA, Confluence
- Enthusiastic and desire to learn latest technologies
- Experience in Supporting applications hosted on AWS
PROGRAMMING SKILLS:
Programming languages: Core Java, J2EE, HTML, AngularJS, PL/SQL
Frameworks: Struts, Spring, Hibernate
Operating Systems: UNIX and Windows
Databases: Oracle 9i, 10g
Software / Tools:Toad, Business Objects 6.5.2 / Xi, Putty, Web logic, Remedy, My Services, Ab Initio, Eclipse, Rational Clearcase, Rational ClearQuest, JIRA, Confluence, WinSCP, GEMS, DOORS, MS Office 2010, 2013, SharePoint, TIBCO ESB, EMS.
Scripting Languages:: UNIX Shell Scripting.
WORK EXPERIENCE:
Confidential, Reston VA
Senior Consultant
Responsibilities:
- Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
- Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues
- Track and appropriately escalate production issues & report periodically to group charged with monitoring uptime and efficiency of production application
- Analyze production issues to determine root cause and provides fix recommendations to the development team
- Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions
- Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
- Monitor Level 2 issues/tickets opened internally and by customers for application issues
- Schedule and monitor nightly jobs
- Provided 24x7x365 on-call support to troubleshoot and resolve production issues with applications developed using one or more of the following: Windows, UNIX, Ab-Initio, Autosys and Oracle
- Developed ksh scripts for the existing manual process to avoid manual mistakes and save time
- Pro-actively monitored for possible manual delays or mistakes and automated 45% of daily/monthly process successfully
- Actively participate in UAT executions whenever required
- Knowledge transfer to lower level teams and UAT team members on new release functionality
- Trained new members on the team on application functionality and technical procedure
- Identify possible production failure scenarios for supported applications and document resolution details in Knowledge repository
- Actively participate in SDLC design, code and implementation phases and execute tested and approved run-book instructions per deployment plan
- Review, approve and execute (if appropriate) Data corrections/DBMODs and other ad-hoc production requests
- Continuously monitor production processes and recommend process improvements to application development teams
- Review and provide FCC approvals for all change requests
- Review and certify production activity logs - CLAM (Central Log Analysis Manager)
- Send daily management reports on time and attend daily status calls if necessary
- Create necessary defect, enhancement and/or problem tickets for issues identified in production and assign them to appropriate teams
- Review and co-ordinate daily change requests with the requestors and obtain Officers' approvals
- Create and enhance administrative, operational and technical policies and procedures, adopting Client’s best practice guidelines, standards.
- Experience with (and/or working knowledge of) Clear Quest, Clear case, Remedy 7, DOORS, MyServices, IAM.
- Good programming experience with Oracle databases and very good knowledge of Unix shell scripting and Windows scripting
- Knowledge of Operating Systems, Middleware, DB, Web Servers, one or more batch control
- Experience with Ab-Initio GDE