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Senior Consultant Resume

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Reston, VA

SUMMARY:

  • Strong experience of over 5 years in the analysis, design, development, implementation, production support and management & maintenance of full life - cycle commercial applications
  • Excellent Knowledge of Production support Environment and Excellent Technical Skills to maintain 100% SLA performance and Issue resolution.
  • Functional experience includes user interfaces of multiple applications.
  • Extensive experience in Oracle technologies including Oracle 9i, 10g, 12C Database & Application servers, PL/SQL, Unix, Autosys, BO server
  • Excellent Unix scripting Knowledge - Created Multiple Scripts for Automation of Manual jobs or tasks
  • Strong experience in UAT testing
  • Efficient in MS Office Suite
  • Knowledge on Java, J2EE programming, spring, Struts and Hibernate frameworks.
  • Knowledge on Web Services, Angular JS, HTML, Java Script.
  • Experience on Business Objects Server Administration.
  • Experience in Remedy, MyServices, IAG, DOORS, TOAD, Eclipse
  • Experience using SharePoint, Clearcase, ClearQuest, JIRA, Confluence
  • Enthusiastic and desire to learn latest technologies
  • Experience in Supporting applications hosted on AWS

PROGRAMMING SKILLS:

Programming languages: Core Java, J2EE, HTML, AngularJS, PL/SQL

Frameworks: Struts, Spring, Hibernate

Operating Systems: UNIX and Windows

Databases: Oracle 9i, 10g

Software / Tools:Toad, Business Objects 6.5.2 / Xi, Putty, Web logic, Remedy, My Services, Ab Initio, Eclipse, Rational Clearcase, Rational ClearQuest, JIRA, Confluence, WinSCP, GEMS, DOORS, MS Office 2010, 2013, SharePoint, TIBCO ESB, EMS.

Scripting Languages:: UNIX Shell Scripting.

WORK EXPERIENCE:

Confidential, Reston VA

Senior Consultant

Responsibilities:

  • Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
  • Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues
  • Track and appropriately escalate production issues & report periodically to group charged with monitoring uptime and efficiency of production application
  • Analyze production issues to determine root cause and provides fix recommendations to the development team
  • Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions
  • Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
  • Monitor Level 2 issues/tickets opened internally and by customers for application issues
  • Schedule and monitor nightly jobs
  • Provided 24x7x365 on-call support to troubleshoot and resolve production issues with applications developed using one or more of the following: Windows, UNIX, Ab-Initio, Autosys and Oracle
  • Developed ksh scripts for the existing manual process to avoid manual mistakes and save time
  • Pro-actively monitored for possible manual delays or mistakes and automated 45% of daily/monthly process successfully
  • Actively participate in UAT executions whenever required
  • Knowledge transfer to lower level teams and UAT team members on new release functionality
  • Trained new members on the team on application functionality and technical procedure
  • Identify possible production failure scenarios for supported applications and document resolution details in Knowledge repository
  • Actively participate in SDLC design, code and implementation phases and execute tested and approved run-book instructions per deployment plan
  • Review, approve and execute (if appropriate) Data corrections/DBMODs and other ad-hoc production requests
  • Continuously monitor production processes and recommend process improvements to application development teams
  • Review and provide FCC approvals for all change requests
  • Review and certify production activity logs - CLAM (Central Log Analysis Manager)
  • Send daily management reports on time and attend daily status calls if necessary
  • Create necessary defect, enhancement and/or problem tickets for issues identified in production and assign them to appropriate teams
  • Review and co-ordinate daily change requests with the requestors and obtain Officers' approvals
  • Create and enhance administrative, operational and technical policies and procedures, adopting Client’s best practice guidelines, standards.
  • Experience with (and/or working knowledge of) Clear Quest, Clear case, Remedy 7, DOORS, MyServices, IAM.
  • Good programming experience with Oracle databases and very good knowledge of Unix shell scripting and Windows scripting
  • Knowledge of Operating Systems, Middleware, DB, Web Servers, one or more batch control
  • Experience with Ab-Initio GDE

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