Lead Technical Support Engineer Resume Sunnyvale, CA - Hire IT People

SUMMARY

Technical expertise in software development - Development, Testing and Implementation of application based on Web, object oriented software development, and Client/Server application architecture.
Senior Software Developer/Tester/Production Support applying object-oriented principles and patterns to deliver robust solutions. Familiar with Agile development methodology.
Excellent work experience writing SQL queries, Stored Procedures, Triggers with major Relational Databases Sybase, Oracle, DB2, and MS SQL Server
Experience in SDLC, Design/Architecture, Data Modeling, Implementation, Testing, Coding, Delivery of Business Applications and frameworks to a wide variety of Industries, using Object-Oriented technologies i.e., Java, JavaScript, Java Servlets, JSP, HTML, CSS, XML.
Good communication, presentation and interpersonal skills, able to relate to and work with people on all levels across knowledge, social and cultural boundaries.

TECHNICAL SKILLS

Operating Systems: MS-WINDOWS, Unix, AIX

Languages: JAVA, Visual Basic (VB), SQL, PL/SQL, Java Script.

Databases: ORACLE, SQL SERVER, MySQL, MS Access

Project Management Tool: MS Projects

Design Tools: Rational Rose 2000

Development Tools: Portlet Factory, Rational Application Developer, IBM Tivoli Directory Integrator 6.0, JBuilder 8.0, Eclipse 3.x, Microsoft Visual Studio 6.0 / .NET for VB

MVC Struts: 1.1, JSF 1.0

Web Server: BEA WebLogic, Websphere Portal, Apache

Others: Portlets, Tivoli Directory Server LDAP, TAM, Lotus Notes, Domino, Salesforce, Eclipse, Profiler, Contact capture, Diver, Bookworks, Project Mgmt System

PROFESSIONAL EXPERIENCE

Lead Technical Support Engineer

Confidential, Sunnyvale, CA

Responsibilities:

Recruit, train, lead and mentor team members.
Working on Zelle and money movement customer issues through ServicePoint, Salesforce tickets, emails, account managers and internal users.
Testing on stub page to recreate issues and provide analysis for code fix.
Analyzing logs to see data from customers and suggest fixes.
Provide custom reports based on requirements.

Application Systems Engineer

Confidential, San Francisco, CA

Responsibilities:

Monitor Introscope, Linborg and General Nelson for performance issues and report.
Prepare SLA/OLA charts for monthly/quarterly meetings.
Write VB code to generate daily reports for various existing and new alerts.
Run SQLs, check Java code to report application performance.
Extract performance data and chart daily, weekly, monthly reports for Business.

Systems Analyst and Java Developer

Confidential, Belmont, CA

Responsibilities:

Install and configure Red Hat Enterprise Linux 4, 5 with Mysql, Tomcat, and Apache to create separate development, staging and QA environments.
Assist company with software evaluation, projects and the cost recommendation.
Java, JSF development to process registration, multi-enroll on the website.
Administer JForums to update Groups, Users, and Forums.
Developed java/WS to update project management system with attask API.

Middleware Analyst

Confidential

Responsibilities:

ID Management use cases like Life Cycle use cases, Account management use cases, Credential use cases, Group Management use cases, Migration use cases are all processed by TDI. Perform portal administration by creating and managing users and groups, deploy portlets, manage user privileges.
Interacted with various teams to gather and document requirements.
Coded new required use cases in IBM TDI and maintain the existing code .
Performed Portal, LDAP, and Domino administration.
Informed and analyzed server outages that affect the TDI processes.
Enabled smooth move of users from Web application into IBM environment.
Implemented a mailbox portlet using PUMA and LTPA token authentication.

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Lead Technical Support Engineer Resume

Sunnyvale, CA

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