Command Center Analyst Resume Wilmington, Delaware - Hire IT People

SUMMARY

Abilities Computer support technician with excellent conflict resolution skills and customer relations.
Experienced at resolving technical issues quickly and able to explain complicated technical jargon TEMPeffectively to clientele.
Experienced in handling difficult situations regarding customer relations.
Excellent at bolstering morale amongst coworkers.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, Delaware

Command Center Analyst

Responsibilities:

Provided tier me support for multiple international enterprise clients and network monitoring solutions.
Would work with support team to identify network issues and provide immediate resolution.
Experience with multiple ticketing systems, and extreme emphasis on multitasking.
Would develop procedures to correct common issues and work with other Network analysts to implement solutions.

Confidential, Melbourne, Florida

Phone Support Technician/ Lab Support Technician

Responsibilities:

Confidential

menformation Security

Responsibilities:

Assisted Information Security Staff in reviewing penetration tests, performing vulnerability scans on company servers and assisting remediation of non vulnerabilities within the Perdue network.