Senior Software Engineer Resume

SUMMARY:

To be a professional who believes in making things happen through team work along with fostering individual brilliance and creativity by taking up any challenging task in a reputed organization.

PERSONAL SKILLS:

Quick learner and good listener
Experience in the analysis, design and development of enterprise applications using industry standards.
Believe in team work and knowledge sharing.
Assertive at work and maintain effective work/life balance.
I accept new challenges and curious to face new things.

PROFESSIONAL SKILLS:

Tool: Service - Now, ITIL

Programming languages: JAVA, SQL, Java script, HTML&CSS

Service-Now Processes : Change/ Incident/ Problem Management, Service Catalog, Content/ Knowledge/ Survey Management, Time Card and MSP

PROFESSIONAL EXPERIENCE:

Confidential

Environment: ServiceNow

Senior Software Engineer

Responsibilities:

I handle the responsibilities of service now developer to contribute design & development of ServiceNow.
Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.
Individual Contributor and able to design & develop integration solution.
Production Roll Out and Testing documentation
Reporting with Database View and Custom Reporting
Configuration Management (Design & Development)
Service Catalog
Support Desk Chat

Confidential

Environment: Service-Now

ServiceNow Developer

Responsibilities:

Implementation of their Service-Now instance in MSP
Requirement gathering, designing, and documentation of Bomgar (Remote Desktop Support) integration.
Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.
Requirement gathering, designing of Contentment Management
Mentoring ServiceNow fresher for best practices and development
Integration of Bomgar (Remote Desktop Support)
Configuration Management (Design & Development)
Service Catalog
Incident and Change Management

Confidential

Environment: ServiceNow

Senior Software Engineer

Responsibilities:

Implementation of their Service-Now instance in MSP
Requirement gathering, execution of various Integrations with Service-Now tool, new feature development and enhancements
Demo of ServiceNow functionalities to internal and client stake holders
Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements
Worked on Custom processes as per client requirements by use of service catalog, UI pages, scripting and workflows and email notification.
Incident Management
Service Catalog
Content Management
Knowledge Management
Time Card
Custom Chart Reporting
Glide programming Knowledge, Scripting/ Customization Knowledge in Service Now
Data analysis, transformation skills of Service Now.
Following Development standards and best practises.
Developed user friendly service catalogs and worked on client script, business rules, script include and email notification.
Worked on several modules like Incident, Change, Problem, Service Catalog, Reports, Time Card, Knowledge, Survey, Content Management and Chat.
Experienced in working with users/clients understanding the requirements clearly.
Explaining the requirements to the team and assigning the work to individual.
Encouraging others to share their ideas/builds. Always ready to listen to the suggestions provided by others.
Taking the effective actions as and when required to solve the problems within team
Contributing to new ideas and also Encouraging others for knowledge sharing

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