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Senior Software Engineer Resume

SUMMARY:

To be a professional who believes in making things happen through team work along with fostering individual brilliance and creativity by taking up any challenging task in a reputed organization.

PERSONAL SKILLS:

  • Quick learner and good listener
  • Experience in the analysis, design and development of enterprise applications using industry standards.
  • Believe in team work and knowledge sharing.
  • Assertive at work and maintain effective work/life balance.
  • I accept new challenges and curious to face new things.

PROFESSIONAL SKILLS:

Tool:  Service - Now, ITIL

Programming languages: JAVA, SQL, Java script, HTML&CSS

Service-Now Processes : Change/ Incident/ Problem Management, Service Catalog, Content/ Knowledge/ Survey Management, Time Card and MSP

PROFESSIONAL EXPERIENCE:

Confidential

Environment: ServiceNow

Senior Software Engineer

Responsibilities:

  • I handle the responsibilities of service now developer to contribute design & development of ServiceNow.
  • Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.
  • Individual Contributor and able to design & develop integration solution.
  • Production Roll Out and Testing documentation
  • Reporting with Database View and Custom Reporting
  • Configuration Management (Design & Development)
  • Service Catalog
  • Support Desk Chat

Confidential

Environment: Service-Now

ServiceNow Developer

Responsibilities:

  • Implementation of their Service-Now instance in MSP
  • Requirement gathering, designing, and documentation of Bomgar (Remote Desktop Support) integration.
  • Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.
  • Requirement gathering, designing of Contentment Management
  • Mentoring ServiceNow fresher for best practices and development
  • Integration of Bomgar (Remote Desktop Support)
  • Configuration Management (Design & Development)
  • Service Catalog
  • Incident and Change Management

Confidential

Environment: ServiceNow

Senior Software Engineer

Responsibilities:

  • Implementation of their Service-Now instance in MSP
  • Requirement gathering, execution of various Integrations with Service-Now tool, new feature development and enhancements
  • Demo of ServiceNow functionalities to internal and client stake holders
  • Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements
  • Worked on Custom processes as per client requirements by use of service catalog, UI pages, scripting and workflows and email notification.
  • Incident Management
  • Service Catalog
  • Content Management
  • Knowledge Management
  • Time Card
  • Custom Chart Reporting
  • Glide programming Knowledge, Scripting/ Customization Knowledge in Service Now
  • Data analysis, transformation skills of Service Now.
  • Following Development standards and best practises.
  • Developed user friendly service catalogs and worked on client script, business rules, script include and email notification.
  • Worked on several modules like Incident, Change, Problem, Service Catalog, Reports, Time Card, Knowledge, Survey, Content Management and Chat.
  • Experienced in working with users/clients understanding the requirements clearly.
  • Explaining the requirements to the team and assigning the work to individual.
  • Encouraging others to share their ideas/builds. Always ready to listen to the suggestions provided by others.
  • Taking the effective actions as and when required to solve the problems within team
  • Contributing to new ideas and also Encouraging others for knowledge sharing

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