Senior Software Engineer Resume
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SUMMARY:
To be a professional who believes in making things happen through team work along with fostering individual brilliance and creativity by taking up any challenging task in a reputed organization.
PERSONAL SKILLS:
- Quick learner and good listener
- Experience in the analysis, design and development of enterprise applications using industry standards.
- Believe in team work and knowledge sharing.
- Assertive at work and maintain effective work/life balance.
- I accept new challenges and curious to face new things.
PROFESSIONAL SKILLS:
Tool: Service - Now, ITIL
Programming languages: JAVA, SQL, Java script, HTML&CSS
Service-Now Processes : Change/ Incident/ Problem Management, Service Catalog, Content/ Knowledge/ Survey Management, Time Card and MSP
PROFESSIONAL EXPERIENCE:
Confidential
Environment: ServiceNow
Senior Software Engineer
Responsibilities:
- I handle the responsibilities of service now developer to contribute design & development of ServiceNow.
- Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.
- Individual Contributor and able to design & develop integration solution.
- Production Roll Out and Testing documentation
- Reporting with Database View and Custom Reporting
- Configuration Management (Design & Development)
- Service Catalog
- Support Desk Chat
Confidential
Environment: Service-Now
ServiceNow Developer
Responsibilities:
- Implementation of their Service-Now instance in MSP
- Requirement gathering, designing, and documentation of Bomgar (Remote Desktop Support) integration.
- Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements.
- Requirement gathering, designing of Contentment Management
- Mentoring ServiceNow fresher for best practices and development
- Integration of Bomgar (Remote Desktop Support)
- Configuration Management (Design & Development)
- Service Catalog
- Incident and Change Management
Confidential
Environment: ServiceNow
Senior Software Engineer
Responsibilities:
- Implementation of their Service-Now instance in MSP
- Requirement gathering, execution of various Integrations with Service-Now tool, new feature development and enhancements
- Demo of ServiceNow functionalities to internal and client stake holders
- Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate, level of efforts based on the requirements
- Worked on Custom processes as per client requirements by use of service catalog, UI pages, scripting and workflows and email notification.
- Incident Management
- Service Catalog
- Content Management
- Knowledge Management
- Time Card
- Custom Chart Reporting
- Glide programming Knowledge, Scripting/ Customization Knowledge in Service Now
- Data analysis, transformation skills of Service Now.
- Following Development standards and best practises.
- Developed user friendly service catalogs and worked on client script, business rules, script include and email notification.
- Worked on several modules like Incident, Change, Problem, Service Catalog, Reports, Time Card, Knowledge, Survey, Content Management and Chat.
- Experienced in working with users/clients understanding the requirements clearly.
- Explaining the requirements to the team and assigning the work to individual.
- Encouraging others to share their ideas/builds. Always ready to listen to the suggestions provided by others.
- Taking the effective actions as and when required to solve the problems within team
- Contributing to new ideas and also Encouraging others for knowledge sharing