SUMMARY

• 8+ years experience in developing large scale enterprise applications using Pega PRPC 7.1, 6.3 & 6.2, PAL, PLA, Tracer, SMA, Core Java, J2EE, Web services, , WebSphere (6.x, 7.x),, HTML5, JavaScript, J2EE design patterns, Oracle, SQL, Net beans and Soap UI.
• 5+ years experience in PEGA PRPC and have work on versions 6.x and 7.x.
• Proficient in designing and implementing Enterprise class structure in PEGA and Data modeling.
• Proficient in designing process using case designer and new case management features like Stages and Steps.
• Proficient in designing and implementing PEGA connectors and services including WS Security feature.
• Proficient in designing and implementing processing of Bulk work objects using Agents.
• Conducted DCO sessions and capture use cases in Application Profiler, Implement POC as model for each sprint.
• Proficient in designing and implementing Declare Pages, Data Pages, Agents, activities, Utility, data transform, Declarative rules, Trigger, Audit, correspondence, System Settings, DSS, functions, libraries, Direct Web Access, SLA, Ticket, Services (REST, SOAP), Integration connectors like Connect - Http, Connect-Rest and Connect SOAP.
• Successfully migrated application from PEGA PRPC 6.x to PEGA PRPC 7.1.x. We did tolerance upgrade.
• Proficient in upgrading existing work objects in Production, troubleshooting production issues etc.
• Created and integrated PEGA IAC gadgets in external portal application, dynamically render data based on parameters. We have enabled SSO authentication.
• Proficient in designing and implementing harness, sections, layouts, portals and writing customs control.
• Proficient in import and export feature of PEGA including data instances, Application, roles and access group etc
• Good experience in integrating Pega-Pulse component. Proficient in implementing Roles and Privileges.
• Proficient in using PEGA performance and debugging tools like PAL, Log-Usage, Tracer, PLA and Clipboard.
• Design and develop functional, sequential, use case, Low level design documents and periodically update this document to in corporate new changes/enhancements.
• Proficient in software development lifecycle stages from Dev, QA, SYS Test, INT, UAT and PROD.
• Strengths include self-motivation, creativity and ability to adapt to new technologies and applications.
• Domain experience is Investment banking, Wealth Management, Insurance and Health care

TECHNICAL SKILLS

BPM Tools: PEGA PRPC(7.1,6.2v2,6.3Sp1), IAC,PEGA Pulse etc

Pega Tools: SMA, PLA, PAL, Tracer, Clipboard etc

Java & J2EE: Core Java, JDBC, J2EE, Web Services and Design Patterns

Scripting Language: JavaScript, EXT JS and JSON

RDBMS: Oracle(SQL, PL/SQL) and MySQL

Application Server: WebSphere 6.x, 7.x and Jboss 4.0x

Operating Systems: Windows, Unix/Linux(Red Hat), Ubuntu

PROFESSIONAL EXPERIENCE

Confidential, California

PRPC Senior System Architect

Responsibilities:

• Involved in designing the Technical Design Documents for the Workflow development process and Technical specifications
• Used CPM framework to apply business rules from the service environment to streamline the information presented to the Customer service Professionals
• Creation of HTML property rules, Properties (Data types), Embedded Pages and Email Correspondences
• Designing Workflows and flow actions, User Interfaces, Activities, Decision rules, Declare Pages, Delegated rules, maintenance activities/utilities and Reports
• Building and Configuring a Case management applications by defining multiple stages and processes
• Creating flows to handle Exceptions in the system
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups
• Designing and developing Harness rules, smart and dynamic layouts and Sections
• Designing SOAP Services and Connectors in Pega application
• Creating and scheduling Agents to process the file from external system and to create work objects automatically
• Creating Integration rules like Connect-SQL using methods like RDB-Open, RDB-List, RDB-Save, RDB-Delete
• Designing flows that automatically generate Correspondence to operator and external organizations
• Utilizing debugging tools such as Tracer utility &; Clipboard to analyze the issue and provide solution
• Implementing various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, Indexes, Service Level assignments and Tickets
• Creating reports using List View, Summary View rules of PRPC
• Worked with the Pega engagement to achieve quicker and appropriate resolution for the CTI/IVR related issues and enhancements.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments
• Creating automated Work Objects using web services and assigned to Operators worklist or workbasket
• Implementing SLAs Activities as per new functionality
• Extensively used PRPC-PAL tool, Log files to measure the performance of applications and to troubleshoot latency issues in application
• Working on complex issues and enhancements to better improve the process flows of Pega application
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems
• Adhere to Agile methodology by attending sprint meetings and handling tasks using scrum works, Adhere to industry best practices and standard methodologies

Environment: Pega PRPC 7.1.8, V6.3, Oracle 10g, HTML, XML, SOAP, Java, J2EE, Web logic 10.0 and Windows.

Confidential, Dallas, TX

PRPC System Architect

Responsibilities:

• Created High Level Class structure, Workflows and Rule sets in PEGA PRPC.
• Defined activity steps and created methods in PRPC for the implementation of the Business logic.
• Worked on CPM Specific rules like Rule-PEGA-Intent-Task and Rule-PEGA-Interaction-Driver.
• Extensively worked with the Member Interaction and Provider Interaction-Driver.
• Collecting requirements, designing prototype of the system and presenting to the business users and managers.
• Creation of HTML rules, Properties, Embedded Pages and Correspondences.
• Created Rules for Validation, Integration rules like Rule-Connect-SQL using methods.
• Experienced working with Connectors and Services.
• Extensively used Clipboard, Tracer and SMA tools for debugging.
• Prepared Unit test cases and Unit test logs.
• Created list and summary view reports, agents which will run in the background to generate daily, weekly and monthly reports.
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Implemented Single Sign on (SSO) User authentication using Site minder in PEGA.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Strictly adhere to the PRPC guard rails as defined by PEGA systems Inc.
• Created nightly agent for creation of operator ids in the application.
• Involved in interacting with business to resolve day-to-day production issues.
• Implemented SLAs for business logic which needs to be triggered at various time intervals without manual intervention.
• Used System Management Application (SMA) to monitor various agents and listeners, to get stats on the rule information and to clear the rule cache and lookup list cache.
• Coordination with offshore team for change requests and production issues.

Environment: Pega PRPC 6.3Sp1, 7.1.6, CPM Frame work, HTML, Java Script, SOAP and SQL connectors and services, Oracle and PRPC database.

Confidential, HOUSTON, TX

Senior PRPC Developer

Responsibilities:

• Provide design, development and business analysis services to ensure delivery of Objectives.
• Involved in class structure design to implement Case Management with CPM and CPMHC.
• Worked on implementing Case Management along with CPM on the existing system by creating and configuring Case Type rule to launch covered objects.
• Worked on the Enterprise layer class structure to build enterprise components used across the organization.
• Created multiple service intents created for the interaction driver when launched
• Configured CPM Portal Gadget to specify the behavior and appearance of interaction tabs.
• Configured CPM General Work Gadget to manage tasks and data tabs in the general work area of the portals
• Analyzing logs and exceptions using PAL on a weekly basis and providing solutions to teams.
• Running preflight reports periodically to identify and fix the rules which are not following PRPC guidelines.
• Coded various PRPC activities, flow actions, assignments, SLA (Service Level Agreement), declarative rules, correspondence templates using PRPC and Created reports (summary views and list views) using PRPC.
• Worked on PRPC User Interface development - Sections, Harnesses, Flow Actions developing web-based UI's using DHTML, Object-oriented JavaScript.
• Supervised onsite and offshore team to get deliverables on time for development and managed the overall development for the project.

Environment: Pega PRPC v6.3, Web services (SOAP, WSDL), MS Visio, JDBC, Web Logic, XML, JavaScript, Oracle10g, PL/SQL, HTML.

Confidential

PRPC Developer

Responsibilities:

• Working with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to comply with new government and corporate regulations.
• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.
• Worked in the Design and Development of Data Model, Process Flow, Activities, and UI Properties.
• Creation of HTML rules, Properties (Data types), Embedded Pages and Correspondences.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Created rules based on circumstance.
• Wrote SLAs and Activities to show the assignment on the exception case to resolve the case.
• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Implementation of Decision tables, Decision Maps and Declarative Expressions.
• Involved in Change Management aspects including defining and implementing procedures technologies to deal with change in Business Environment.
• Extensively used PRPC-PAL tool for performance testing.
• We used the Service REST Rule to create the service and map it to the Service Package Rule.
• Developed SOAP service to provide service to external systems. End to end Integration testing of the application.
• Design and development of the application Enhancements - Worked on Class Structure Design, activities, decision rules, UI rules, SQL Connectors, SOAP Services and Connectors

Environment: PRPC 5.4, 6.3, Java, JSP, Struts, springs, Oracle 10g, Smart Investigate, SOAP, WSDL.

Confidential

Java Developer

Responsibilities:

• Analyzed object oriented design and developed sequence and class diagrams using UML.
• Developed Admission & Census module, which monitors a wide range of detailed information for each resident upon pre-admission or admission to your facility.
• Developed Care Plans module, which provides a comprehensive library of problems, goals and approaches.
• Developed General Ledger module, which streamlines analysis, reporting and recording of accounting information. General Ledger automatically integrates with a powerful spreadsheet solution for budgeting, comparative analysis and tracking facility information for flexible reporting.
• Managed connectivity using JDBC for querying/inserting & data management including triggers and stored procedures.
• Developed components using Java multithreading concept.
• Developed various EJBs (session and entity beans) for handling business logic and data manipulations from the database.
• Developed client side validations with java script.
• Hosted the application on Web sphere.

Environment: J2EE 1.4, JavaBeans, Java/JDK 1.5, JDBC, Oracle 9i, PL/SQL, XML, XSLT, HTML