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Software Engineer Resume

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Lakewood, CO

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SUMMARY

  • 18 years’ of experience in analysis, design, development and implementation in IVR applications using VXML, JSP, JavaScript, Java, Web Service and Database . Utilizing database, java xml parser and web service to dynamically build IVR applications. Providing dynamic menu to improve customer experience.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows, Solaris, Linux, UNIX

SOFTWARE: Genesys Composer, GVP Studio, CTI, JBoss,WebSphere, Apache Tomcat Web Server, SunOne Application Server 7.0, Eclipse, Rational ClearCase, CVS, Bugtraq, ClearQuest, PVCS Tracker, Microsoft Visio, Microsoft xcel, SOAP UI, WSDL, REST, Postman, Spring, Hibernate, AngularJS, Visual Studio Code, Apache Axis, Ant and Maven.

LANGUAGES: VXML, Java, JavaScript, JSP, JDBC, XML, GRXML, XSLT, XSL, HTML5, JAXP, JAXB, C, Perl, Shell Scripting

DATABASES: Oracle 10g/12c, MS SQL Server 2008 R2

TOOLS: J2EE, Service - Oriented Architecture (SOA), Apache Axis, SIP Server, Java Servlets, Remote Method Invocation (RMI), JavaServer Pages (JSP), Apache Load Balancer

PROFESSIONAL EXPERIENCE

Confidential, Lakewood CO

Software Engineer

Responsibilities:

  • Requirement analysis, Designed, developed, deployed and maintained interactive voice response (IVR) units utilizing GVP, Composer 8.0.
  • Designed and developed client side DTS, POF, AgentConnect, ConsumerConnect Web Service. Used TFN servlets to lookup DNIS information & and TSCPremier to lookup TSC premier partner information. Used POF web service to get biller information. Used DTS web service to get alerts for reference number and route calls based on the alerts to appropriate representatives..
  • Worked on MoneyTransfer and MoneyOrder IVR in-front project.
  • Nuance Speech Recognition Engine is used to build grammars. Real Speak TTS is used for Text-To-Speech.
  • Installed and configure IP Call Managers, IPCS, and VPM.
  • Performed system impacts, work effort estimations, and defined processes to improve project success.
  • Managed small development team to produce software solutions within predefined budgets and time frames.
  • Mentor and support team members with technical support, coverage, and other assistance. Co-ordinate with business team, DBA team, Project Manager and other IT Team members.
  • Updates local database and designed database for allocator project.

Confidential

Software Design Engineer

Responsibilities:

  • Analysis & Design of nnmUI web applications.
  • Coding in JSP/Servlet/XML/HTML/XSD/Java Script/Ajax/Java/Hibernate/Spring for nnmUI.
  • Accessing the Oracle database through Hibernate.
  • Used Subversion to maintain applications.
  • Unit Testing of nnmUI using Junit.
  • Deploy mnmUI application to system test.
  • Write Deployment Plans.

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