SUMMARY

• Extensive work experience in Implementation, Support and Customizations of Confidential Service Request Manager, Confidential Asset Management.
• Expertise lies in Workflow Designing for various ITIL processes,
• Expertise in functional aspects of Confidential TSRM, designing Workflows for Service Desk processes for SR / Incident / Solution / Work Order/ Purchasing / Change management, along with the good database knowledge of Confidential productsm,
• Confidential IT Asset Management solution implementation and customization - Confidential Confidential Asset Management of IT v 7.2, Confidential Confidential Asset Discovery for Distributed v 7.2, Confidential Confidential Asset Dependency and Discovery Manager v 7.2, Confidential Service Request Manager v 7.1,7.2,
• Implemented Confidential Lab setup for Confidential TSRM 7.1, Confidential TAMIT 7.1, Confidential EAM (6.2.1, 7.1.8), Confidential CCMDB, Confidential TPM, Confidential TADDM, and Confidential TAD4d on VMware Virtual Platform,
• Technical Paper writer on configuration changes to be made in Websphere6.2 and Confidential application while deploying it on other host/static IP,
• Upgrade architect for EAM 6.2.3 to 7.1.8,
• Upgrade architect for TAMIT 7.1 to 7.2,
• Integrations on TSRM to Confidential and Non- Confidential Applications,
• Confidential TSRM/ CCMDB new versions beta testing with Confidential Development teams,
• Technologies worked on: Core Java, J2EE: JSP/ Servlet, Struts, Scripting - Javascript,Jython, Shell,
• H-1B United States Visa,

• Managing and executing Confidential TSRM, TAMIT, CCMDB v7 Implementations,
• Implementation experience in Enterprise Asset Management,
• Hands on experience on all modules in Maximo,
• Developing customized Material for clients,
• User acceptance testing: Developing testing scenarios and testing scripts,
• Worked with team members in Development, Testing and Implementation into the Production,
• Extensive knowledge in upgrade of EAM 6.1 to 7.1,
• Sound knowledge of Confidential service & asset system administration,
• Configuring and Screen customization using Application Designer, XML and Database Configuration,
• Implementing and designing Confidential Workflow using workflow Designer,
• Creating new applications, cloning existing applications,

TECHNICAL SKILLS

Operating Systems: Windows XP/2000/2003, Solaris 9/10, Redhat Linux, MS-DOSLanguages: C, C++, Java, JavaScript, CSS, Scripting languages - Jython, shell, VBScriptPackages: Eclipse3.2.1, CVS,VSS, Oracle 9i, DB2 8.1, MySql, DB2 9.1,SQL Server 2005, Apache Tomcat 5.5, WAS 6.1,7.1PROFESSIONAL EXPERIENCE

Process Analyst

Confidential, USA,

Responsibilities:

• Configuring workflows for Service Requests, Incident management, and Problem management, change management
• Configuring screens as per business requirements
• Configuration of Service desk and service catalog packages(Ticket templates, classifications, self-service)
• Uploading of CI’s through MEA in Infrastructure package
• Configuring multiple email listeners
• Configuring escalations and SLAs
• Designing different start centers
• Developing custom Birt, AD-hoc reports
• Customization of MBO’s as per the requirement
• Coordinators with Confidential Confidential SUPPORT, Confidential for PMR bug fixing.
• Build Change management workflows for Change process followed in Coty
• Patch implementation on Confidential websphere for supporting Active directory Domain Controller 2008
• Maintaining the User authentication/security rights queues in Websphere
• Troubleshooting expertise in resolving Production P1 issues failure in TSRM,Websphere applications
• Upgrade of TSRM from 7.1.1.4 to 7.2 along with the language packs installed for 13 different sites
• Created New applications in TSRM for business specific requirements

Environment: TSRM 7.2,7.1, BIRT 2.3.2,AD 2008, Confidential Websphere 6.1.13

Technical SME/Implementer,

Confidential,

Responsibilities:

• Involved in Requirement Gathering with the client,
• Prepared the SRS document, design document, Installation document,
• Core data setup,
• Configuring workflows for Service Requests, Incident management, and Problem management,
• Configuring screens as per business requirements,
• Configuring multiple email listeners,
• Configuring escalations and SLAs,
• Designing different start centers,
• Creating SOPs and User manuals,

Environment: TSRM 7.1, BIRT 2.1.2

Upgrade architect for upgrading EAM

Confidential

Responsibilities:

• Upgraded EAM 6.2.1v to 7.1.8v for Parlin, Tynagh, and Shaddy Hills sites for GE Energy.
• Requirement analysis and gathering for 10 sites.
• Coordinators with Confidential Confidential SUPPORT, Confidential for PMR bug fixing.
• GAP Analysis
• Screen changes.
• Deployment expert.
• Installation of Patch for Upgrade.
• End user .
• Production Support.
• Birt Reporting

Confidential, USA

Responsibilities:

• Performed TAMIT 7.1 to 7.2 upgrade, ITIC 7.1 to 7.2 upgrade,
• Perform Integration between different Confidential Products using ITIC,
• Build Custom Adapter to integrate Deployed asset in TAMIT with CA CMDB,
• Documentation,
• Prepared UAT,
• End User and System Admin,
• Post upgrade support,
• Integration analysis and implementation with Peoplesoft Financials and CA CMDB,
• Integration of Custom Object and Deployed Asset through Confidential Integration Framework

Environment: TAMIT 7.1-7.2, Tad4d 7.2, ITIC 7.1-7.2, Db2 9.5

Actuate 7 Consultant

Confidential

Responsibilities:

• Customization of Actuate reports.
• Modification in Application designer in Confidential 5.
• Data configuration and modification.
• Addition and modification of OOTB reports.

Environment: Confidential 5, Actuate 7, Eclipse Ganymede.