Technical Lead Resume

SUMMARY

Sun Certified Programmer for Java 1.5 and Oracle Certified Java Web Component Developer 1.5.
9 years of experience in Java, J2EE (JSP, Servlets,) with working knowledge of Business Intelligence (BI), Banking domain Retail Online Domain and Telecom Domain.
4+ years of working experience in IVR framework using tool Cisco Call Studio, State Engine, Nuance NDF, Avaya Aura Orchestration Designer, Asterisk, Intelemedia State Builder and SOAP web services.
15 months of experience in solving real time issues at client location.
Excellent Java development skills using J2EE, core JAVA.
Strong database connectivity skills in Oracle 10g
Extensive knowledge of Object Oriented Development.
Experience in software design, development and maintenance of custom application software.
An enthusiastic learner who quickly grasps and implements Business Logics, Technical Skills, Quality Processes.
Proficient in communication skills and maintain good interaction with Customers, end - users and managers, self-motivated and quick learner.
Strong collaboration, team building, interpersonal and good proficiency at grasping new technical concepts quickly & utilizing the same in a productive manner.

PROFESSIONAL EXPERIENCE

Technical Lead

Confidential

Responsibilities:

Complete customizations of IVR according to customer.
End to End delivery. From Detailed Design to Unit Testing and deployment in production environment. Configuration of CTI and pre&post production service handled.
NDF framework module is based on MVC architecture.
Involved in requirement gathering (DID), analysis and understanding of the requirements. Creation of Call flow diagram and final review of use case.
Expertise in Solution Development for Interactive Voice Response (IVR) using VXML. Cisco Call Studio, State Engine, NDF, Avaya Aura Orchestration Designer, Asterisk.

Technical Lead

Confidential

Responsibilities:

Responsible for final product delivery to onsite and daily calls with North America team for pending issues/status.
Involvement in DID/Call flow design for the backend. Complete front end development.
Daily status call with the client.
Tracking all request and maintain SLA for all issues.
The technical lead of 13 members. Assign project to them and handle their daily technical queries.

Confidential

Information Technology Analyst

Responsibilities:

Basics of ADR module and tool.
Handling Client status call every day.
ADR module is based on MVC architecture Observer Design pattern.
Involved in requirement Gathering, analysis and understanding of the requirements. After analysis, the final review of use case.
Detailed study of JavaScript, Java based tool and process logs to resolve issues.
The ADR issues involve Servlet, Java and UNIX scripts changes.