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Technical Services Manager Resume

Jersey City, NJ


  • An enthusiastic team player who welcomes new challenges and is quick to learn new skills.


Systems: Windows, UNIX, IBM 390 Mainframe

Data: DB2, Oracle, Mainframe (VSAM and QSAM)


Applications: Websphere Studio Application Developer (WSAD), IntelliJ, Microsoft Visual Source Safe, Rational Clear Case LT, Visual Age for Java, TSO (for IBM), Visio, File - Aid, Eclipse, COGNOS, WorkFlowGen, DBStudio, DBVisualizer, DART, Epsilon DREAM8, ReturnPath, Kettle, ExactTarget, GIT

Brief Intro: HTML, UML, XML, JavaScript, Rational Rose, MQSeries, Visual BASIC, HTTP, MS Access


Confidential - Jersey City, NJ

Technical Services Manager


  • Develop and support on-line marketing strategies to leverage proprietary database for our clients
  • Build batch and/or real time data transmission processes to send client requested information
  • Build custom JSP’s to handle special program set-ups for various clients
  • Write Javascript functions to handle client’s custom requests
  • Technical liaison with the Technology group on matters dealing with technical hurdles
  • Use Epsilon’s DREAM8 email management system to set up various email promotional programs
  • Manage the Email Marketing system to ensure better deliverability
  • Obtain targeted email lists for various email promotion delivery
  • Coordinate with email marketing design team to build specific targeted programs for consumers
  • Ensure all emails going out are CANSPAM compliant
  • Support IP warm-up for email delivery
  • Track website and email traffic utilizing various marketing techniques to maximize program visibility
  • Utilize SQL knowledge to build out reports for data analysis
  • Develop better consumer profiling methods to improve quality of data that clients request
  • Create programs designed to profile consumers for more targeted marketing choices
  • Deploy Ad Banners through the DART server

Confidential - Wayne, NJ

Programmer Analyst


  • Troubleshoot JAVA applications using WSAD tool (Java, JSP, SQL, XML coding)
  • Worked with off-shore development team making sure JAVA code adheres to coding standards as well as helping with the application deployment
  • Documented system designs for new software applications in UML using Rational development package
  • Generated design documents based on end user requirements
  • Set up MS ACCESS db test lab for application development and testing
  • Verified existence of batch files needed in the IBM390 by using TSO




  • Developed JAVA based applications within the J2EE environment utilizing a custom Framework and Servlets
  • Implemented JDBC using SQL queries for a variety of database infrastructures (DB2 and Oracle)
  • Created and deploy new application JSP objects
  • Developed JavaScript functions to handle business rules within the JSP objects
  • Tested/Deployed application developed for the user community using the WSAD tool
  • Managed development projects with Visual Source Safe and Clear Case
  • Developed methods using MQSeries that linked Java based applications to an IBM390 environment
  • Modified existing static JAVA application to a dynamic application utilizing XML and Framework rules


Programmer Analyst


  • Maintained IBM390 mainframe through the TSO interface environment utilizing the Options system within the company
  • Central point of contact for enhancement requests for existing applications
  • Wrote JCL job cards to manage the flow of programs to be ran
  • Modified existing COBOL batch programs to make them more efficient
  • Developed COBOL/XML application that enhanced existing application
  • Brainstormed with directors and managers from other departments to better understand how systems could talk to each other
  • Prepared COBOL source codes for the Y2K flip
  • Coordinated efforts between different groups
  • Assisted in the transition of new graduates of the company technical training program
  • Provided Tier 3 support for applications

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