SUMMARY:

• Excellent troubleshooting skills.
• Able to identify and resolve most software issues quickly.
• Extensive hardware skills.
• Able to build a computer from components and perform any needed upgrades or replacements.
• Advanced technical knowledge including programming languages, networking, hardware and software and configuring wireless networks.
• Specialties: Database, Software Engineering, Data Analytics, Tester, Programming.
• Solid customer service skills.

SKILLS:

Software: Eclipse, NetBeans, JavaFX, Microsoft SQL Server, RStudio, Microsoft Visual Studio, PL/SQL Developer, CPanel Host Control, Form Builder, Report Builder, Dreamweaver, Photoshop, Proteus, Microsoft Office, Crystal Report, WordPress.

Databases: SQL Server, Oracle (10g, 11g).

Software Versioning and Revision Control Systems and Tracking system application: JIRA, Confluence, SVN, RightNow, Bugzilla, Remedy and Jenkins.

Software Engineer Methodologies, Languages and tools for Analyst: UML, RUP, ERP, VISIO, IBM Rational Rose, Case Studio.

Programming Languages: JAVA, Python (intermediate), R (Beginner), C#.NET, C++, C, ASP.NET, Pascal, HTML.

Operating systems: Linux (Ubuntu, CentOS, Fedora), Microsoft Windows (All Versions), MAC OS X 10 and upper.

Virtual Machine Software: VMWare (Workstation Pro - Workstation Player), VirtualBox.

WORK EXPERIENCE:

Confidential

Java Developer

Responsibilities:

• Defines site objectives by analyzing user requirements and envisioning system features and functionality .
• Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities throughout the development life cycle .
• Complete programming using languages and software products .
• Design and conduct tests .
• Coordinate requirements, schedules, activities, and contribute to team meetings .
• Troubleshoot development and production problems across multiple environments and operating platforms .
• Recognize, diagnose, and respond to system problems .
• Attend meetings and provide input on current and planned system capabilities .
• Identify gaps in current capabilities to meet anticipated or identified requirements .
• Assist government with Technical Refreshment and Enhancement Planning .
• Produce and maintain system drawings for each system area, including system interfaces .
• Proactively identify areas for improvement in process and regularly assess SOPs and reports for accuracy and improvement

Confidential

Software Engineer

Responsibilities:

• Developed, designed, analyzed, tested and documented Java application code.
• Worked with developers to maintain the applications.
• Developed user guide documentation for the Confidential application for the end - users to teach them how to use the application.
• Disseminated highly technical data and information in simplistic language for end-users of complex systems and projects.
• Participated in the software build process using tools such as Eclipse, and NetBeans.
• Worked with configuration management tools such as Git, JIRA, Confluence, SVN.
• Researched and developed new features for integration into existing products and processes.
• Participated in the full software life cycle development process.

Confidential

CMS Support-Application support / Junior Java Developer

Responsibilities:

• Worked on Maritime web portal at DOT (on-site support).
• Performed incident management resolution, resolved tickets from clients.
• Worked on CMS and supported the production environment.
• Analyzed data and replicated issues to the development environment to find the root cause of the issue. For change requests, created a draft of the change in the Development environment and had it tested by client before publishing it to production.
• Created PowerPoint presentations for training meetings.
• After fixing issues or making changes that the client requested, sent all changes to public affairs to get approval through the Workflow in WordPress. After their approval, executed all changes in the production environment to be published on public website.

Confidential

Data Analyst / Web Developer

Responsibilities:

• Managed Web developer and Web Hosting team.
• Developed client web sites and managed the development lifecycle from requirements gathering, testing, user acceptance and deployment.
• Developed internal SQL database.
• Produced standard operating procedure documents.
• Performed monitoring and reporting of web sites.
• Resource planning and developing implementation schedules.

Confidential, Washington, DC

Data Analyst / Help Desk

Responsibilities:

• Incident management resolution. Resolved tickets escalated from Tier II support. Every month was the lead in my group in the number of tickets resolved. Routinely resolved tickets within one hour of receipt.
• Root cause analysis of client issues, including recreating issues in development environment to perform root cause analysis. This included reviewing stored procedures. After identifying the cause, worked with developers, recommending and testing fixes to the software code.
• Work on PL/SQL Developer, JDeveloper, Form Builder and Report Builder; wrote scripts to perform data fix as required.
• Ran queries against both SQL and Oracle databases. Created select, update, insert and delete queries.
• Interacted with production implementation team to run Data fix or Code fix scripts through Bugzilla application.
• Review all tickets daily and follow up with other team member to make sure the tickets resolved or get status updates on outstanding issues.
• Developed a complete documentation of all parts of the system include AmeriCorps, Staff Portal, Member Portal, eGrants Classic, eGrants, eSpan on CNCS project.
• Decreased the number of outstanding tickets active in the system from more than 300 to less than 60 during the first 6 months that I worked on this project. Worked and fixed over 25 tickets on some days.
• Web Developing with ASP.NET, HTML and CSS and hosting a website on cPanel.
• Built network of clients for IT needs, which includes buying computer components and assembling them based on client’s needs.
• Performed hardware upgrades as needed and installed Operating Systems and software on workstations.
• Set up local area networks for computers including configuring routers and setting up firewalls.
• Provided IT support to my customers both in-person and over the phone; answering questions and guiding them step by step through installations, upgrades, patching etc…

Confidential, Washington, DC

Technical Support/Customer Service/Sales Associate /Cashier

Responsibilities:

• Worked with many customers when they had issues with their laptops, workstations and other equipment.
• Fix all software issue customers had on their Desktop, Laptop and cellphones.
• Fix Hardware problems on Customer’s Desktops, Laptops and cellphones.
• Compare technical differences between same item based on my technical and customer service knowledge.
• Help Customers to find the best items they need, having good and complete advices for customers to find the best items they need
• Did petty cash 2 times a day.
• Perform sales and answer technical questions for customers.
• One of the top sales associates in the store and region.