Application Support Engineer Resume

SUMMARY

Over 6 years of IT experience in web application analysis, design, development and deployment of enterprise application with strong expertise on Object Oriented JAVA and Client Server technologies.
Expertise in developing applications using Java, Python, Cassandra, MVC Architecture, Web Services, RESTFUL, clustering.
Excellent understanding on triaging tickets and work with customers towards resolution of issues or providing workaround. Experience in bug fixing, Troubleshooting/Debugging.
Excellent analytical, logical and programming skills, Self - motivated, Self-Starter, and can work with minimal supervision with effective Communication skills and Organizational skills combined with attention and Time management skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Application Support Engineer

Confidential

Responsibilities:

Responsible for diagnosing, replicating, performing root cause analysis, and providing feedback for software issues reported within SLA time frame
Responsible for implementing code fix of software bugs and making software enhancements as required. Also developing automation script per needs in Python
Configuration management, Content deployment, version control.
Image/video, content Validations.
Triaging and fixing issue of NoSQL Cassandra clustering.
Reproduce the stakeholder’s issue in local environments and provide solutions / work arounds.
Analyze, manage and coordinate new technology releases with the team, working closely with business partners to ensure timely complete of releases
Troubleshooting of Java based applications and necessary configurations
Works with business and IT partners to enhance applications to reduce operating time or improve efficiency.
Database troubleshooting on Oracle database and Cassandra DB
Coordinate with various teams as necessary to resolve application issues
Clearly documenting cases with troubleshooting steps, recommendations, and resolutions
Trained with senior engineers to enhance my personal technical skills as a Support Engineer and learned internal process for escalating issues and approving or denying handovers to specific teams.

Support Engineer

Confidential

Responsibilities:

Provided exceptional technical support to customers, partners.
Responded in timely with professional updates to customers via the support system.
Troubleshoot and resolve customer issues.
Provided Assistance for UAT testing for patch releases.
Assist with training team members on tools.
Create and publish articles for Knowledge Base.
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
Provide on-site support when necessary.
Ability to work after-hours support when necessary.