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Application Support Engineer Resume

SUMMARY

  • Over 6 years of IT experience in web application analysis, design, development and deployment of enterprise application with strong expertise on Object Oriented JAVA and Client Server technologies.
  • Expertise in developing applications using Java, Python, Cassandra, MVC Architecture, Web Services, RESTFUL, clustering.
  • Excellent understanding on triaging tickets and work with customers towards resolution of issues or providing workaround. Experience in bug fixing, Troubleshooting/Debugging.
  • Excellent analytical, logical and programming skills, Self - motivated, Self-Starter, and can work with minimal supervision with effective Communication skills and Organizational skills combined with attention and Time management skills.

TECHNICAL SKILLS

  • Java, Python, HTML, CSS, XML
  • WEB-SERVICES (SOAP, WSDL, UDDI), REST,AWS
  • Databases-Cassandra NoSQL, Oracle, MYSQL
  • Linux
  • Content Management System
  • Clustering
  • Technical support, Application Support
  • Features, Technical documentation
  • Fetch, Troubleshoot, Debugging
  • Application Support
  • Splunk, Networking DNS, TCP/IP
  • Relational Databases, Non-Relational Databases

PROFESSIONAL EXPERIENCE

Application Support Engineer

Confidential

Responsibilities:

  • Responsible for diagnosing, replicating, performing root cause analysis, and providing feedback for software issues reported within SLA time frame
  • Responsible for implementing code fix of software bugs and making software enhancements as required. Also developing automation script per needs in Python
  • Configuration management, Content deployment, version control.
  • Image/video, content Validations.
  • Triaging and fixing issue of NoSQL Cassandra clustering.
  • Reproduce the stakeholder’s issue in local environments and provide solutions / work arounds.
  • Analyze, manage and coordinate new technology releases with the team, working closely with business partners to ensure timely complete of releases
  • Troubleshooting of Java based applications and necessary configurations
  • Works with business and IT partners to enhance applications to reduce operating time or improve efficiency.
  • Database troubleshooting on Oracle database and Cassandra DB
  • Coordinate with various teams as necessary to resolve application issues
  • Clearly documenting cases with troubleshooting steps, recommendations, and resolutions
  • Trained with senior engineers to enhance my personal technical skills as a Support Engineer and learned internal process for escalating issues and approving or denying handovers to specific teams.

Support Engineer

Confidential

Responsibilities:

  • Provided exceptional technical support to customers, partners.
  • Responded in timely with professional updates to customers via the support system.
  • Troubleshoot and resolve customer issues.
  • Provided Assistance for UAT testing for patch releases.
  • Assist with training team members on tools.
  • Create and publish articles for Knowledge Base.
  • Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
  • Provide on-site support when necessary.
  • Ability to work after-hours support when necessary.

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