Tech Support Specialist Resume

OBJECTIVE:

To contribute to your company through my skills and knowledge of software development, database work and testing & integration.

PROFESSIONAL EXPERIENCE

Tech Support Specialist

Confidential

Responsibilities:

Analyzed TroubleShooting & IT related issues within a multitude of platforms such as Windows 7/10, MS outlook, skype, and various mobile applications that are used by the cohorts of Confidential .
Examined and monitored the maintenance of the computer systems and network by amending any construed systems as well as programs.
Diagnosed hardware and software impediments in order to create an infinite streamline of steadfast technology.
Aided in installation and configuration of the company hardware as well as internal applications.

Delivery Automation Engineer

Confidential

Responsibilities:

Operated amongst a group of cohorts in order to construct manual test cases and regression tests using excel spreadsheets and then imported into HPALM (Application Lifecycle Management) for internal accessibility to other cohorts.
Constructed regression test which automated and was utilized to anticipate the UI responses that responses against the automated tests. (ie. test included: accessible security log ins,medical records, set appointments, etc.)
Maximized the automated test in order to create a more sustainable program that could lead to a long term solution.
Incorporated the basic principles such as assumptions, preconditions, and expected results in order to run the most efficacious as automated system.