SUMMARY

• 5+ years of experience in Salesforce.com CRM Platform, Apex technologies, Community Cloud, Service Cloud, Sales Cloud, Health Cloud.
• Experience in Financial, Healthcare, and IT/Software Domains.
• Extensive experience in both SFDC Development and Administration.
• Experience in setup and configuration of Case Management in Service Cloud, Community Cloud.
• Expertise in building Lightning components using Aura framework, Lightning Web components, Visualforce pages.
• Experience using salesforce Lightning UI, lightning app builder, Lightning component framework, Lightning process builder, Lightning Flow Builder, Community Builder.
• Experience in Automation using Flow Builder with Record - Triggered Flow, Schedule-Triggered Flow, Auto-Launched Flow, Screen Flow, Platform Events flow, Process Builder and Workflow Rules.
• Proficient in data migration and integration using tools like Data Loader, and Force.com migration Tool.
• Experience in Security Model setup/configuration on OWD, Profiles, Permission sets, Role Hierarchy, Sharing rules, Manual Sharing.
• Excellent Working knowledge on web 3.0 technologies like JavaScript, jQuery, HTML5 and CSS 3.0.
• Used GIT Hub to merge the configurational code changes properly, and make sure that necessary Sandboxes are not out of sync, prior to deployment, used JIRA for tracking issues .
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Great involvement in creating salesforce Lightning Applications using Components, Controllers and Events.
• Knowledge & experience working in teams implementing Agile Methodologies.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
• Proficient in Microsoft Excel, VLOOKUP, Slicing, Pivot Tables.

TECHNICAL SKILLS

Programming Languages: APEX, HTML, SOAP DHTML/JavaScript

Salesforce.com Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class and Visualforce (Page, Component & Controllers), Service Cloud, Sales Cloud, Community Cloud.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Custom Metadata Types, Dynamic Visualforce pages, Force.com Platform (Sandbox, and Production).

Web Technologies/Tools: HTML, XHTML, DHTML, XML, XSLT, CSS, JSON, Web services

Databases: Oracle, MySQL, MS SQL Server, SSMS, DB2, MS Access 7.0

Version Control Tools: CVS, GitHub

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Admin

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document, implemented Agile Methodologies in developing SDLC.
• Implementation of Apex Triggers , Apex Classes, Controller classes for automation of the business process on Account , Contact , Opportunity and Custom Objects .
• Created custom Objects, Page Layouts, Record Types, Relationships, Validation Rules. Automated Processes using Workflows, Process Builder, Flow Builder and Approval Process.
• Worked on Lightning Aura Component and Lightning Web Component development to create components and built Pages.
• Experience in converting Visualforce pages to Lightning Experience Aura components.
• Worked on Lightning Flows to configure and create Lightning pages using Screen Flows. Automation using Record-Triggered Flow, Schedule-Triggered Flow, Auto-Launched Flow and Platform Events flow, implemented Batch Processes .
• Enhanced Communities by adding new fields and Aura components in Salesforce lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing, used Changesets and Ant Migration Tool for Deployment.
• Integrated Salesforce.com with external systems like Oracle and SAP using REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers. Created new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization. Involved in Data Migration from three Legacy Systems to Salesforce. Worked on Excel VLOOKUP, Slicing, Pivot Tables, de-duplicated and cleaned up data for migration.
• Involved in Metadata deployments using Change Sets, Ant migration tool with Package.xml and VS Code with GitHub.
• Working on Security Model Setup /Configuration creating/configuring Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Configured Service Cloud for Case Management.
• Used Git Hub for code/configurational components merge to make sure everything is in sync before deployment.
• Used Change sets or Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to other salesforce instance.
• According to the business user’s requirement, created Reports, Report Snapshots and Dashboards.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy.
• Managed user administration in Community Cloud.
• Worked with SOQL, SOSL queries with Governor Limitations to query the data from Salesforce.com platform database.
• Worked on writing Batch Apex classes and Scheduled Batch Apex.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression testing.

Environment: SalesForce.com CRM Application Platform, Salesforce lightning, Sales cloud, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.