Solution Architect Resume

PROFILE:

Accomplished Program Lead and Solution Architect with over two decades of experience delivering large, complex IT programs globally for Confidential 100 clients. Expert in Digital Transformation through Legacy Platform Migration, preparing technology roadmaps that fulfill leadership vision. Consistent track record of successfully setting up and delivering large programs with multiple distributed workstreams. Extensive hands - on experience with broad array of technology platforms (J2EE, AWS, AIX, etc.) and domains (Financial Services, Insurance, Healthcare, IT, etc.) in roles such as Program Manager, Solution Architect, Project Manager, Business Analyst, Technical Lead, and Developer.

WORK EXPERIENCE:

Solution Architect

Confidential

Responsibilities:

Built Digital Contact Center multi-tenant platform using Amazon Connect on the AWS Cloud
On-boarded clients onto Zoho CRM platform and integrated with Amazon Connect on AWS
Designed User Engagement ecosystem for Financial Services client integrating Adobe Marketing Cloud, Salesforce Community Cloud, SAP Data Warehouse, and legacy proprietary systems

Director, Global Marketing Technology

Confidential

Responsibilities:

Oversaw migration of 40+ Primary Marketing Sites from CrownPeak and SDL Tridion Platforms to Adobe Experience Manager (AEM) 6.2 Content Management System
Built & oversaw Global Multi-Channel Campaign Management Office serving 48+ global markets
Developed strategic relationships with Executive Stakeholders across Global Brand & Marketing, Business Units, Vendors, and other IT Partners resulting in multi-year, $10M+ future delivery commitments
Triage legacy imperatives and transform flailing work efforts into priority strategic initiatives by selecting focused investments to revitalize or terminate engagements appropriately
Negotiated Contracts and SOWs with Vendors for product licensing and solution delivery, optimizing vendor spend by over 75%

Program Manager

Confidential

Responsibilities:

Led end-to-end delivery of the $15M Integrated Marketing Engagement Management Program
Managed Engagement Campaign, Analytics Enablement, and Segmentation work streams to implement cutting-edge Marketing and Analytical tooling such as SAS MA and SAS Grid integrated with custom-built data provisioning systems
Provided oversight of Project Management, Solution Design, Infrastructure, and Development resources
Managed Vendor and Partner engagements to deliver commitments on budget and on schedule
Guide and mentor teams in using industry best practices for innovative problem solving

Vice President; Technical Delivery Manager

Confidential

Responsibilities:

Manage portfolio of projects for $60M+ CRM Solution (Client Maintenance, Activities and Contact Planning, Framework, Business Profile, Deals Management, Outlook Integration)
Manage development of individual projects in the CRM Sales Tools and Performance Division
Client Onboarding SME across Commercial, Corporate, Asset-based Lending, and Investment Banking
Lead matrix teams of Architects, BAs, Team Leads, Developers, Testers, and Production Support

Managing Consultant

Confidential

Responsibilities:

Design Administrative Processes and Technical Solutions to maintain core AOIS environment
Lead Systems Management and Help Desk teams to support Technicians, Airlines Staff, Airport Vendors and Passengers
SME on AIX Virtualization using dual-VIO servers and Shared Ethernet Adapters
Constellation Energy Group - Enterprise Asset Management
Coordinate IT Infrastructure for on-site Enterprise Asset Management and Work Inventory Management system
Design Production and Development environments for IBM Maximo team to implement customized technical solutions
Negotiate technical solutions between IBM Maximo team and Client
Prepare and present Executive and Technical Stakeholder reference literature to guide solution development strategies
State Farm Insurance Company - Customer & Employee Experience Portal
Lead B2C Process and Project Teams in implementing IBM WebSphere Portal-based Customer Services Portal
Manage engagement of client functional/technical teams, IBM Product Development, and Financial Services Executives
Mentor client Project Managers, BAs, IT Architects, Project Leads, Developers in functional and technical tasks

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