SUMMARY

• Specialized in business led technology led transformations using the cloud based Salesforce.com, E - commerce CloudCraze(B2B), Salesforce Lightning Experience and Force.com platform based applications along with Strong Knowledge on cloud computing CRM with expertise in delivering customer centric solutions based on customer effectiveness programs and Sales/Service/Marketing automation with proven implementation abilities
• End-to-end solution enablement, business requirement analysis with rich consulting and business transformation experience in CRM.
• Adept at analyzing business processes, identifying issues and pain points and help successful transformation processes with right technology solution
• Managing and leading the team members; allocating resources and guiding the team members during the project, till final delivery
• Adept at Salesforce.com Development and Integration by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API that span across mobile applications on disparate application platforms
• Extensive Experience in all stages of Software Development Life Cycle (SDLC) including Requirement Gathering, Gap Analysis, Design, Development, Enhancement and Testing of Standalone, Multitier, Web based and Portal based Object oriented Enterprise Applications
• Possess knowledge on CRM processes like Sales, Marketing, Customer Service and Business processes and recommended solutions to improve their processes using Salesforce.com
• Extensive experience in designing of Custom Objects, Custom Fields, Pick list, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extraction to various formats, Workflows, Relationships, lookup Design of Visualforce Pages, and Email generation according to application requirements .
• Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience in Integration, Eclipse IDE, Apex, Visualforce and integration tools like Apex Data Loader, ANT Migration tool etc.,.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Data Extraction and Informatica on Demand.
• Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers HTML, HTML5, DHTML, Java Script, Ajax and CSS.
• Experience in SOQL, SOSL and Integration of Salesforce.com with external application by using Web services API, Metadata API, WSDL, SOAP and REST protocols
• Proficiency in Integration between B2C Commerce(SFRA) to Service cloud Integration with help of connectors.
• Proficiency in Object Oriented Languages like Java, J2EE, JSP, Ajax, HTML and other Java technologies

TECHNICAL SKILLS

Languages: Apex, Trigger,Visualforce,Java/J2EE, SQL.

Salesforce Tools: Apex Explorer, Lightning, App Exchange Data Loader, Data Loader, REST, SOAP API, Apex Classes, Force. Com Developer Console and Change Sets

Web Development: Visualforce, XML, HTML, HTML5, CSS, Ajax and JavaScript

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader

Packages: CloudCraze(B2B Commerce),123 Complaince. Tracker sandbox

PROFESSIONAL EXPERIENCE

Confidential

Sr. Software Engineer

Responsibilities:

• Interacting with clients and different subject matter experts to understand strategic objectives of the proposed business transformation
• Designed and Developed E-commerce New storefront in CloudCraze
• Extended the CloudCraze User Interface and Themes
• Enabled the CC Page Labels for different translations
• Enabled Integration between Salesforce CRM with B2C (SFRA)
• Designed and Developed the components in Lightning Experience
• Designed and Developed the complex workflow rules, Assignment Rules and Email Alerts
• Enabled the complex business scenarios by Customizing the Standard Salesforce.com CRM solution
• Code migration one sandbox to another sandbox
• New Sandbox creation.
• Data loader using we can import and export the data one sandbox to another sandbox

Confidential

Sr.Salesforce Developer & Technical Lead

Responsibilities:

• Interacting with clients and different subject matter experts to understand strategic objectives of the proposed business transformation
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts
• Enabled Integration between Salesforce.com with SAP application via Named credentials and REST Webservice API
• Created custom objects, triggers, validation rules based on the business requirements, customize Case Escalation based on qualification
• Developed Apex Triggers, Apex Classes and Test Methods
• Enabled the complex business scenarios by Customizing the Standard Salesforce.com CRM solution
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers
• Enabled the complex reports (summary reports, matrix reports, pie charts, and dashboards), RFM (Recency, Frequency, Monitory) and setup report folders to authenticate users based on their profiles (permissions).
• Creating and managing profiles, roles, visibility settings.
• Tracker sandbox will handling all the requirements and design documents maintained.

Confidential

Software Developer

Responsibilities:

• Interacting with clients and different subject matter experts to understand strategic objectives of the proposed business transformation
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts
• Designed and Developed the Page layouts, Custom Fields and Work Centers
• Enabled the Integration via Trackweb and OTRS by setting up the Integration with username and password
• Live Agent implementation implemented in sales force integrated with CWC Portal
• Designed and Developed the complex workflow rules, Assignment Rules and Email Alerts
• Developed the Custom Integration Flows in Trackweb and OTRS Integration for the Data transfer between two systems
• Designed various types email templates for auto response to customers