SUMMARY:

• Over 10+ years of experience in OpenText Application, LDAP and Confidential Administration, RDBMS administration, developing Web Client and Server Technologies. Front End/Back End Development. Responsible for creating efficient design and developing User Interaction screens. Upgrading Angular 1.4 to Angular 6/8 and Node JS. Enhanced application performance by Angular Component based development in view of future Angular framework transitions.
• Expertise in installation, design, implementation, migration, customization, Administering on OpenText products. (versions 6.8 to 7.2.1 to 10.5 to 16 to 16.5)
• Experience on OTMM integrating with Flip Factory, FFmpeg and ImageMagick. Experience in OTMM and OTDS Administration tasks like creating accounts, security policy update, user groups, patch upgrade, Hotfix, analyzing the logs.
• Experience on OpenText products like OpenText Directory Services (OTDS), Content Server, Documentum, Stream Serve, Process Suite, Content Management, Team Site, AppWorks, Process Administrator and Process Designer.
• Responsible for creating efficient design and developing User Interaction screens using HTML, CSS3, Bootstrap, JavaScript, Angular 6/8 and Node JS. Worked on GIT as a version control.
• Integrating authentication into an Angular with Confidential by adding OpenID Connect Client in Confidential, installing Confidential Angular SDK by attaching components, routes and using access token.
• Expertise in GitHub, Jenkins and SVN for source code management and for version control.
• Handling Full stack programming tasks for the development of the high - profile external web app. Developing front end website architecture. Designing user interactions on web pages. Developing back end website applications. Database administrator (DBA) with extensive experience in Database Design, Monitoring Activity, Security, RMAN, Export/Import and Supporting Oracle Databases 9i/10g/11g/12c,
• Experienced in various SDLC project phases: Requirement/System gathering, Requirement/System Analysis, Functional Specification, Business Logic's, Design, Layered Architecture, Test plans, Coding, Code review, Testing, Performance tuning, Documentation, Implementation and Maintenance.
• Over 4+ years of experience in Atlassian Confidential and Confluence Administration, OpenText Administration and Confidential Administration. Working experience on LDAP and SAML 2.0.
• Container management using Docker by writing Docker files and set up the automated build on Docker HUB and installed and configured Kubernetes.
• Knowledge on creating Confidential board, pipeline tasks, build release, integrating GitHub on Azure DevOps
• Deep understanding and involvement of projects where all components of Server Infrastructure involved - Storage (SAN/NAS), SNAP/Backup, Cloud Servers, Virtual Infrastructure (VDI, VM's), Disaster Recovery, and Replication.
• Designed and documented CI/CD tools configuration management.
• Experienced in monitoring tools like Dynatrace 7.2x/6.x, Reaper and SiteScope.
• Strong knowledge of application installation and configuration in Linux/Solaris/Windows like OpenText, Confidential, CONFLUENCE, APACHE TOMCAT, JBOSS, WildFly, Apache HTTP server.
• Designed and developed the application using Agile Scrum methodology by breaking down the project to several sprints. Participating in the design and creation of scalable software. Writing clean, functional code on the front- and back-end. Testing and fixing bugs or other coding issues.

TECHNICAL SKILLS:

• Web Technologies: UX/UI, JavaScript, AngularJS, jQuery, JSON, DOM, PHP, HTML5, CSS3, AJAX
• Products: OpenText, Atlassian, Confidential
• Programming Languages: JavaScript, TypeScript, Java, .Net MVC, ASP .NET Web API 2
• Frameworks: Spring MVC, Struts, EJB, Junit, JSP, JSF, Hibernate, Selenium
• Web Services: SOAP, REST
• Containers: Docker, Kubernetes, Azure DevOps
• Web Server: Apache HTTP Web server, JBoss, IIS, Apache Tomcat
• Development Tools: Eclipse 4.x, Visual Studio Code 1.39, Sublime Text 3, Brackets v1.7, Adobe InDesign, InCopy, K4, DBVisualizer 10.x Adobe Creative Suite
• Database: Oracle, MS Access, MySQL, MS SQL Server
• Version Control tools: Jenkins, SVN
• Methodologies: Agile
• Environment: UNIX, LINUX, Windows
• Testing Tools:: HP Quality Center, Confidential, BMC Remedy Client
• Expertise: Data Migration/Upgrade, IT Infrastructure Planning, DevOps, Technical issues analysis, Application support, Customer service, Problem resolution, Process improvement, Software testing, Technical Support

PROFESSIONAL EXPERIENCE:

Lead Technical Support Engineer

Confidential, New York, USA

Responsibilities:

• Administer OpenText Media Manager, Content Server, Documentum, Stream Serve, Process Suite and OpenText Directory Services applications for various version 6.8 10. .2 16.5.
• Install and configure OpenText upgrades and patches on all environments.
• Project plan and work with all stakeholders and impact the analysis with a gathering of requirements for the upgrade and providing best upgrade approach like "InPlace Upgrade" or "New Installation".
• During application, upgrade involved various activities like upgrading of servers (Operating System and Hardware - CPU, Memory, Storage), Data Migration, Application Cloning, Planning of the Outage for the Production Cut-Over, End of Operations / Decommissioning of an obsolete application or old version of an upgraded.
• Support network load balancing needs and ensuring its correct operation during data migrations (GLB/LLB) during upgrades.
• Tune the application configuration to resolve DAL performance issues.
• Design and develop UI enhancements for Archive Database and Poral UI using Angular JS framework along with HTML5, CSS3, Type Script, Java Script, Bootstrap, Node.js, NPM for each module.
• Developing Front end and Back end website applications.
• Designing user interactions on web pages.
• Creating servers and databases for functionality.
• Involved in coding, testing and creation of functional specs of enhancement application.
• Design and implementation of the 99.99% up-time REST API for the business-critical external web app, that provided critical connectivity channel for distributed functionality and increase system cohesion keeping manageable code complexity.
• Coordinate with engineers to run performance tests.
• Work with Database team to tune the Oracle environment to increase performance.
• Deployed SSL on Apache 2.4 and applied SSL proxy rules that provides SSL encrypted communications between our Tomcat 7 servers and our Apache web servers.
• Created and Deployed Docker containers.
• Container management using Docker by writing Dockerfiles and set up the automated build on Docker HUB and installed and configured Kubernetes.
• Used CI/CD tools Jenkins, Git, Confidential and Docker registry/daemon for configuration management and automation using Ansible.
• Run maintenance scripts and monitoring the server process for log rotation policy and SHELL scripts.
• Meet SLAs on support tickets and additional requirements by client.
• Coordinate with Infrastructure team to troubleshoot any hardware issues, storage requirements, storage migrations, DR testing.
• OTMM integrating with Flip Factory, Vantage and FFmpeg and also with ImageMagick.
• Analyze Data corruptions and recommend solutions.
• Coordinate with Client Project Manager to plan each Sprint
• Perform Data Refreshes using Export/Import at Table, Schema & Database level.
• Test the DAL application functionality in all platforms during upgrades.
• Troubleshoot user issues.
• Coordinate with the respective team to resolve the query.
• Initiate the Customer Complaint Analysis and ensures that the CCA is closed within 48 hours of receipt of the complaint.
• Close all CCAs along with Client Manager.
• Communicate customer feedback to the team.
• Take corrective action and plans improvement methods based on customer feedback.
• Initiate preventive actions and Root Cause Analysis.
• Regular review, clean-up, management and configuration of Confidential accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Deploy & Test DEV, QA, PROD and DR environment.

Confidential

LDAP Integration

Responsibilities:

• Worked in complete implementation of Identity and Access Management projects using LDAP and Confidential (SSO).
• This project mainly deals with Confidential which is an enterprise-grade, identity management service, built for the cloud.
• Experience in installing Confidential ’s Lightweight agent to integrate with LDAP and SMAL
• Configured all applications with Confidential .
• Have Built and grown strong collaborative relationships with key stakeholders to effectively get their application on boarded into Confidential .
• Provided L1 and L2 Production support on entire System, including user life cycle management of User creation, modification and termination.
• Setting up SAML applications in Confidential .
• Creation of Secured Socket Layer (SSL) Using IHOC
• Worked advanced User Lifecycle Management scenarios involving security policy frameworks, supported SSO options, and LDAP integration
• Administering the Confidential Policy framework to control user access and map identity attributes using Universal Directory and troubleshoot issues.

Confidential

UI Development.

Responsibilities:

• Design and develop UI enhancements using Angular 1.4.0-rc.1, TypeScript 1.5.0-alpha, Angular2 Router / UI-Router, Karma - test runner, Mocha - unit testing library, Gulp, Jspm for package management (Node modules are only used for gulp plugins) Express.js - Used as a development server with proxy.
• Use NPM for installing required node modules and other published Angular NPM modules.
• Work Extensively with Angular CLI for creating components, Services, pipes, Directives.
• Develop single page applications using Angular, Typescript, web pack and grunt.
• Used JSON for data exchange between client and server.
• Used Jenkins for build Process to Generate Continuous Integration and Version Control is done by GIT.

Confidential

Responsibilities:

• As part of the Application Administration Team, my main role was to coordinate and execute the Confidential upgrade from 3.1v to 5.1v while maintaining the existing Confidential installations and to fulfill various Business Units Confidential requirements in terms of configuration & deployment and work closely with the BU developers and Testers for successful completion of the project.
• Identify requirements and develop plan for the upgrade.
• Coordinate with Server, Network and DB team for deploying the new system.
• Install Confidential 5.1 on Linux platform (RHEL).
• Closely work with Atlassian to get their advice and support in the upgrade process and quick troubleshooting of any issues.
• Migrate the content (attachments) to the new system.
• Backup and restore the XML file so that all of the old projects with their settings are restored into the new system.
• Test to make sure everything works properly.
• Verify the notification, LDAP, Mailboxes, Custom fields are all restored properly.