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Internet And Mobility Analyst Resume

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TECHNICAL SKILLS

Java: Java | Spring Boot | Thymeleaf | MySQL | NoSQL (Mongo) | AJAX | AWS | NGINX

React: ReactJS | Redux | Axios | Bootstrap | Cordova | Ionic | jQuery | HTML | CSS | JS

PROFESSIONAL EXPERIENCE

Confidential

Internet and Mobility Analyst

Responsibilities:

  • Manage Forcepoint /Websense Content Gateway (WCG) and the TMG Web Proxy integrating with the Forcepoint web filter troubleshoot the end users access to websites when they are blocked by the Web filters or Proxy server Rules worked with Confidential 's Network and internet security teams to resolve user issues for access to Websites and internet applications
  • Responsible for implementing changes for production Environment Web filters and Proxies.

Confidential

Technical Support Analyst

Responsibilities:

  • Support the Websense web filter product
  • Assist customers with installing, integrating, configuring, and troubleshooting the product on customer network
  • Configuring the customers firewalls to direct the their web traffic to the Websense web filter Software
  • Recording ticket data using SaleForce.

Confidential

Helpdesk support

Responsibilities:

  • Troubleshoot network connectivity, user account issues, legacy applications, Microsoft Office, Active Directory, and remote desktop.
  • Supported all Naval and Marine bases across the United States and the Far East
  • Recording ticket data using Remedy.
  • Held a Top Secret'' security clearance

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