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Enterprise Architect Resume

TECHNICAL SKILLS

Web: HTML5, Java, Javascript, PHP, CSS3, Visual Studio & .NET,REST, JSON, AJAX, SOAP/API

Databases: Oracle, MySQL, MS SQL Server 2000/2005/2008 , Ingres Database, mysql Relational/OLAP Data Modelling, Access

OS: Mac OS (9,X), Red Hat (v9.0, ES v3,AS v3), SUSE Linux, Mandrake Linux, UNIX (Sun Solaris 9/10), Windows (95/98/ME/NT/ 2000/2003/2008/ XP/Vista, MS Cluster (2000 - 2008), Win 7 and now Windows 8), AS400, HpUnix, AIX

Programming Languages: C, C++, C#, JAVA, J2EE, SQL, Perl, XML, VB.NET, JDeveloper, Fortran 90, PASCAL, Perl, Flash MX, SNMP (MIB configuration)

Network: LAN, WAN, NAT, ATM, MPLS, Wireless systems 802.1x(a, b, g,& n), WEP, WPA-SPK (AES/TKIP), SIP, H.323, VoIP, RF

Network Management: NetQos Reporter Analyser (Netflow configuration, network optimization and network monitoring)

Security: WatchGuard Firewall, Cisco Pix, Linux/Unix firewalls

Software: MS Project, MS Visio, MS Office Suite, Lotus Notes Domino, Citrix, VNC, QuarkXpress, Adobe Suite (Photoshop, Illustrator, Acrobat), Borland, ReadIris, Sharepoint

Remote Control Software: Timbuktu, VNC, Remote Desktop/Terminal Server, Citrix, SupportBridge, LogMeIn, GoToAssist

Cloud Computing/ Virtualization: AppLogic (cloud application design), Data Center Automation, VMware (Workstation, Virtual Center, ESX), MS Virtual Server, HyperV, OSIM, Bare metal provisioning, CTL cloud, AWS cloud, MS Azure

Storage: EMC SAN, Xiotech, IBM XIV

Web Application Software: WebSphere, WebLogic, TomCat, IIS

Enterprise Management Software: Unicenter NSM, Unicenter Management Portal, Spectrum, eHealth, Cohesion, CA CMDB, MS Systems Management Server (SMS), MS System Center Operations Manager (SCOM), NetQos SuperAgent, Nimsoft, IPSoft IPcenter WhatsUp Gold, HP SIM, HP Openview, IBM Tivoli, Solarwinds, ServiceNow

Enterprise JOB Management: Autosys

Authentication/Single Sign-on: LDAP, AD, Siteminder, CA EEM, SSO

Backup/ DR software: XoSoft, CA BHA (Brightstore High Availability)

PROFESSIONAL EXPERIENCE

Confidential

Enterprise Architect

Responsibilities:

  • Managed and guided the division’s IT vision, roadmap and client architecture for managed services
  • Member of change control board for ITO division, reviewed and approved enterprise wide changes.
  • Developed the MSP service offerings using the power - of-cloud services, and created and defined new revenue streams based on client needs — resulting in a 5% increase in revenue for our department
  • Developed and maintain relationships with CIOs and CTOs at client companies to evaluate needs and gaps to ascertain appropriate solutions, as well as ensure customer satisfaction through KPI and SLA validation
  • Worked with clients to map business services, create custom dashboards and regular reports of IT and services for leadership to ensure visibility and transparency that were in line with client’s business needs
  • Established a “follow the sun” model that has incidents managed by teams during working hours, increasing productivity, customer response times, and employee morale — resulting in a 2% reduction in recovery time
  • Integrated multiple EMS client systems managing all IT business services (ERP, CRM, eCommerce, ServiceNow, Nimsoft, CA Spectrum, HPOV, HP SIM, SCOM) to a centralized ticketing system ( with SLA dashboards and scheduled reports for individual clients.
  • Led system improvements to increase performance across the board. This included indexing, code and process improvements, network changes and moving onto ServiceNow’s newest hardware
  • Designed templates and documentation to migrate and improve process from CA Servce Desk to ServiceNow.
  • Developed new implementation for ServiceNow with the following modules. Incident, Service Catalog, Change, Request, Problem, CMDB, Knowledge.
  • Designed Integration, headed up workshops between customer and their managed service provider for both coordination and knowledge transfer of ServiceNow design and architecture.
  • ServiceNow CMDB Design, implementation and integration of discovery services, reviewed configuration item (CI) and service relationship plan/mapping
  • Integrating ServiceNow into various other software solutions.
  • Coordinated troubleshooting and fixing errors due to upgrades with support and onsite team.

Confidential

Senior Enterprise Systems Architect

Responsibilities:

  • Led the architecture of a mechanism to integrate multiple EMS, LAN, and WAN management solutions with Service Desk to automatically create tickets — thereby reducing noise (40%), increasing productivity (20%), decreasing operational cost (15%), and providing a solution that reduced mean time to recovery (MTTR)
  • Integrated multiple EMS client systems managing all IT business services (ERP, CRM, eCommerce, ServiceNow, Nimsoft, CA Spectrum, HPOV, HP SIM, SCOM) to a centralized ticketing system (CA ServiceDesk) with SLA dashboards and scheduled reports for individual clients.
  • ServiceNow CMDB Design, implementation and integration of discovery services, reviewed configuration item (CI) and service relationship plan/mapping

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