- Energetic and collaborative professional wif desire to expand knowledge and experience in robust software development.
- Adequate knowledge in Software Development Life Cycle, Object Oriented Programming, Database, Software Development, Writing Web Services, Source Code Management and Agile Software Development Processes wif Scrum Model. Familiar wif translating business requirements into software deliverables and thinking outside the box to find unique solutions to challenging problems.
- Debugging and Analysis Operational Improvements User Requirement Gathering
- Service and Quality Focused Project Management Certified Solutions Associate
Cloud: MySQL, TSQL, Microsoft Azure
Tools: Maven, Git
Process: Agile, Scrum, ITIL
Hardware: Windows Server
- Successfully completed code modules ahead of schedules’ deadlines. dis made me take on more coding assignments.
- Learned development stack in - time to assist development team in accelerating code delivery.
- Triaged issue backlog for team members ahead of sprint. dis made it easy for the development team to make decision faster.
Technical Support Specialist
- Recognized for offering the best Customer Services for 3 consecutive years which increased customers’ retention rate by 5%.
- Proud member of the team wif the highest Call Resolution Rate in 2017 and 2019, respectively.
- Suggested an approved printers’ simple troubleshooting guides which reduced Call volume and travel time by about 2%, and thus, saved company’s quality time and reduced expenses.
- Improved turnover rate by cutting service time 25% while still delivering timely service.
- Repaired computer systems and peripherals on time to enable clients has timely access to needed hardware.
- Recognized by the company head for identifying an imminent potentially fatal hazard on oil field.