PROFESSIONAL SUMMARY:

• Confidential Certified Administrator and Confidential Certified Platform Developer I with 8+ years of IT experience with 8 years of experience as a Confidential Professional including experience working on Sales cloud and Service cloud using Visual force, Apex and Java Technologies as an Analyst, Administrator and Developer on Integrating Enterprise Applications.
• Exceptional documentation skills for writing use cases and functional requirement documents as well as for creating Use Case diagrams, Activity diagrams and business process flow diagrams using MS Visio.
• Worked with various CRM applications like Confidential .com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.
• Experience in evaluation, design, testing, maintenance and production support using SDLC process and AGILE methodologies.
• Proficient in all phases of SDLC requirements gathering, analysis, and solution design, development, testing and deployment, and expertized in preparing documentations like BRD, FRD, UATs
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Experience with system integrations involving Confidential .com and ERP
• Administration, Configuration, Implementation and support experience on Confidential .com platform.
• Experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Experience in RDBMS database development like PL/SQL, SQL Queries, Functions, Stored Procedures, Triggers, Views, Indexes using Oracle 9i, 10G, 11i and R12, 12C versions.
• Implemented Visualforce pages with public - facing websites by using Force.com Sites.
• Lightning and Lightning Component experience
• Well versed with Apttus
• Good understanding of Contract Lifecycle Management (CLM).
• Worked with Apttus Contract management and CPQ.
• Worked on Confidential .com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and the CPQ processes.
• Analyzed, designed and configured the end-to-end Quote to Cash process.
• Been a part of entire sales lifecycle from product and service configuration, to pricing, quote creation, contract negotiation and execution, all the way through to invoicing, billing, orders, revenue recognition and renewals.
• Good understanding of Confidential Setup Menu, Configuration, Custom Application development, administration and deployment of applications to Force.com platform.
• Worked on the various Application modules such as Sales and Marketing Customer Service, Business Processes, Finance and recommended solutions to improve their processes using SFDC.
• Experience in building Custom Objects, Fields, Visual Force pages and Custom Controllers, Components, Reports and Dashboards.
• Expertise in Force.com technology stack: Apex, Visual Force, Flex, SOQL and SOSL.
• Experience in sales cloud and service cloud functionalities.
• Experience with web services: JSON, XML.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules. Expert Level understanding of Confidential .com CRM and its Development Life Cycle.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Confidential .
• Experience in SFDC administrative tasks like Creating Roles, Profiles, Sharing Rules, Email Services, Page Layouts, Workflow Alerts, Validation Rules Actions, and Approval Processes.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, and Clouding. Data Load for SFDC Standard objects, Custom objects.

TECHNICAL SKILLS:

Languages : Java, C, SQL

Confidential .com Technologies : Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Security, Field updates, reports, SOQL, Visual Force Pages, Apex Classes, Apex Trigger, Visual force.

Force. Tools : Force.com Eclipse IDE, Apex Data Loader, Jitterbit, Workbench, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Confidential APIs, Force.com Excel Connector

Web Technologies/Tools : HTML5, CSS3, XML, REST, SOAP, JavaScript.

Scripting Languages : Apex, Java, SQL, jQuery, PL/SQL.

Databases : MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5, MS Access 7.0

Version Control Tools : VSS, CVS, Jenkins, GIT, Jive

IDE and Editors : Eclipse, My Eclipse and Force.com Eclipse IDE, CRM Fusion tools.

Office Tools : Microsoft Project, MS Visual Source, Apttus, MS Office

Operating Systems : Windows, Unix, Linux.

PROFERSSIONAL WORK EXPERIENCE

Confidential, Texas, TX

Developer/Admin

RESPONSIBILITIES:

• Implemented the Confidential .com applications using Agile SCRUM Methodology that involves the iterative development.
• Experience in configuration and customization of the Confidential solution, and in the design of custom development via Apex, Visualforce.
• Experience with Confidential Lightning/ components.
• Used aura framework (Lightning Component) for UI pages.
• Worked with Apttus CPQ.
• Worked on Confidential .com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and the CPQ processes.
• Developed Rest API callouts to perform data sync between Confidential and Apttus
• Research Confidential and Apttus CPQ capabilities as needed to suit business requirements
• Strong functional knowledge of Order Management, QTC, Configuration, Pricing and quoting functionality.
• Designed, developed and implemented solutions for the Apttus CLM system deployed on the Confidential platform.
• Closely worked with Business users, Business Analysts and large team for Analysis of the existing system and specifications.
• Expertise in creating UML diagrams, Activity diagrams, Sequences diagrams.
• Involved in various activities of the project, like information gathering, analyzing the information documenting the functional and non-functional requirements.
• Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities.
• Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB
• Designed, developed and deployed Custom Objects consisting of validation rules with effective formulae fields, Workflow rules necessary to suit the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Implementation & Integration experience on Confidential .com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards
• Developed Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application.
• Used Sales Cloud to get the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and provides access to applications through the AppExchange.
• Worked on SOQL & SOSL queries with Governor Limitations to store and download the data from Confidential .com platform database.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Confidential .com.
• Scrutinized and accomplished Lead Management, Campaign Management, Case Management, and Activity Management.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Strong knowledge and experience working in teams implementing Agile Methodology.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Used Data Loader for insert, update, and bulk import or export of data from Confidential .com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Giving production support for Integration part and at the same time performing some security update to Confidential .
• Integrated Confidential data with external systems by writing Confidential REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved in Confidential .com application setup activities and customized the UI to match the functional needs of the organization.
• Configured the GitHub to maintain the different versions in common development environment.
• Coordinating with the UAT teams and making the necessary development changes and follow-up with UAT team thereby providing UAT support.

Environment : Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), REST API, JavaScript, Apex Data Loader, Sandbox Data Loading, Eclipse IDE Plug-in, Windows XP.

Confidential, San Francisco, CA

CONSULTANT

Responsibilities:

• Involved in Confidential .com Application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various Confidential .com objects like Account, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Building Complex and Reusable Components in Vlocity.
• Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.
• Created custom dashboards for manager's home page and gave accessibility to dashboards for authorized people. Used Data loader to load the records on to the force.com platform.
• Developed APEX classes, Visualforce Pages, Components and APEX Triggers for various functional needs like Customer Account Management, Offers Management.
• Experience in aura framework, Lightning Components and Confidential Lightning Design System (SLDS).
• Works with project management to facilitate project team meetings and manage agendas
• Work with the development (technical) leads to establish and document release plans and communicate those plans to all necessary participants
• Work with IT management to improve the software engineering processes associated with continuously building, deploying, and updating software
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Involved in migrating the data from Oracle database to Confidential application using Apex Data Loader.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Confidential .com application into the external databases for generating large data reports using the Informatica on Demand.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Environment: Confidential .com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, App exchange products, HTML, Java Script, Apex Triggers, Web Services, Workflows, Validations, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Confidential Automation, Chatter, Customer Portals, Sandbox and production environment, Integration.

Confidential, Palo Alto, CA

Developer/Business Analyst

RESPONSIBILITIES:

• Meetings with business to review requirements, walk through for UAT and assistance to create standard reports and dashboards.
• Integrated and made changes in Confidential Marketo integration.
• Well versed with Apttus CPQ and CLM.
• Developed Rest API callouts to perform data sync between Confidential and Apttus.
• Research Confidential and Apttus CPQ capabilities as needed to suit business requirements, and provide gap analysis
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce Components, Data Load for SFDC Standard objects and Custom objects
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Designed and execute solutions including; data mapping, object modeling, page layout design, and workflow.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce
• Add methods that can be called from Visualforce pages to Controller Extensions
• Created Custom Objects, S2S Connection and fields for transactional and contractual information.
• Worked on different Confidential implementations using applications like Sales Cloud, Service Cloud and App Exchange.
• Customized Confidential lighting Page Layout and Apps.
• Experience in SFDC Integration using Web Services and Apex Programming, Confidential .com Service Cloud, Sales Cloud.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionalities pertaining to all functions of the CRM/CPQ
• Worked on Confidential .com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and the CPQ processes.
• Involved in integrating Confidential with other in house data bases using Informatica cloud.
• Created data migration checklist and field mappings document.
• Implemented the requirements on Confidential .com platform and Force.com IDE Plug-in using Eclipse. Encrypted sensitive data with Encryption Fields feature.
• Administered Assemble which is used for functional requirements and ticket tracking.
• Used field level security along with page layouts to manage access to certain fields.
• Created email templates and inbound emails using Visual force for the clients and customers
• Designed and developed UI/UX using Console and other Confidential .com application screens that support complex business processes.
• Reviewed the code and other components developed by the team and also performed functional Testing.
• Work with teams throughout the organization to improve their workflow and grow Confidential with business needs and tasks.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Partner Portal, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

CRM QA/BA

RESPONSIBILITIES:

• Worked as a part of the Confidential + User Quality operations & Compliance Team.
• Responsible for heading a team of Analyst's -policy compliance & user quality operations team and driving the team's work Quality above 99.7%,
• Auditing team quality on a weekly basis based using Ms office, Open office & Confidential Docs on different products basis and reporting to the Team leads and process managers and responsible for training new recruits on Confidential + Policies, Motivating the Analyst 's lagging in target quality and helping them improve in the stipulated time.
• Conducting Training sessions & presentations to train new recruits and update policy and compliance team on policy changes and to improve team’s knowledge on existing and new policies and helping the week analysts with their performance.
• Liaise with product, engineering and our international operations teams to ensure that workflows are covered globally to minimize disruption to users.
• Improve the product/workflow by initiating and driving innovative solutions; identify opportunities to improve the team's operations
• Mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group Quality targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
• Training new recruits, ensuring Quality control according to compliance process standards and maintaining Quality above par. Working with the Confidential plus process manager & the quality team on policy update .

Environment: Confidential, Visualforce, MS Visio, Apex Data Loader, Microsoft Excel, MS Project, Rational Clear case, UML, Oracle 10g, Quality Centre