SUMMARY

• 12+ years of overall IT experience with around 10 years of application development and technical lead experience in Pegav7.2, v7.1.7(v5.5 and above).
• Vast experience in planning, requirement gathering, estimation, evaluating and leading implementation of projects in Pega (v 7.2, 7.1.7, 6.3, 6.2 and 6.1).
• Well versed with documentation of technical, security and privacy designs.
• Experience using CPM framework.
• Previously worked in Banking, Insurance, Healthcare, CRM and Telecom domains.
• Extensive knowledge of Pega class structure and architecture.
• Huge experience using Pega rules for creating process flows, UI, Integration (REST, SOAP, HTTP), business logic using declaratives, decisioning, reporting, SLAs, Agents, Security & access controls, Ruleset organization, Deployment & Migration.
• Extensive experience in building scalable and reusable applications using guardrails, best practices & design patterns.
• Started Pega career with Pegasystems, Hyderabad in the year 2010 and was part of CPM(Customer Service) solution framework development, implemented major new features in version 6.2 like Themes, Landing pages, Customer Case, Favourites bar for CPM rule types, Social media integration & analysing social feeds.
• Worked in multiple roles as per the project demands & resource constraints - sometimes as BA, technical navigator, project & release coordinator.
• Expertise in System, Integration & Performance/load tests.
• Experience working with project methodologies like Agile-Scrum, Iterative and Waterfall methodologies. Also worked in onsite-offshore models.
• Experience in product/application development and enhancement in Core Java, J2EE development and in Web technologies like HTML, JavaScript, CSS, XML, and in AIX/Unix, Server Administration, using JDBC concepts, Oracle, MySQL, DB2.
• Undergone many trainings from Pegasystems in Customer Service framework, Agile Scrum, and Pega Detailed User Interface Design.
• Experience mentoring resources, conducting internal trainings and technical interviews in Pega.
• Experience working in more than one application in parallel and was awarded an “Individual extra-miler” for handling critical issues in PRPC applications of Confidential McCamish Insurance systems.
• Exhibited excellent communication skills, presentation & problem-solving capabilities. Familiar with Quality procedures and have good customer orientation.

PROFESSIONAL EXPERIENCE

Confidential

Pega Senior Systems Architect/ Lead Developer

Responsibilities:

• Using the waterfall methodology, coordinated with all the SDLC phases right from requirement analysis to the project implementation.
• Work with different upstream or downstream systems and various interface groups in order send or receive information and plan to meet the different milestones in the project.
• To define and clearly state the risks and mitigations and what if scenarios, for the Project manager and the Business to assess what design/approach is the best.
• Built technical designs for offshore teams to implement.
• Evaluate and provide technical suggestions and high level TDDs to improve agility and performance in the application.
• Analyze the need for changes in database design (or query tuning) and work with the DBA accordingly. Perform internal code reviews, ensure application quality, lead the application implementation and the migration plans.
• Perform technical impact analysis on the high- & low-level requirements and suggest design solutions accordingly.
• Work with the architect to understand and identify design or technical flaws in the existing application, and to design/redesign the class structure.
• Analyze and understand complex business rules/functionalities in this compliance project.
• Lead the offshore development team to track development with project timeline.
• Support different gateways of the project during the Requirements, design, development build, QA, IST, OAT, UAT & the go-live phases. Actively participate in defect fixing and project implementation.

Confidential

Technology Analyst

Responsibilities:

• Active participation in business requirements, elaboration, design and construction phases.
• Designed class structure & architectural design from scratch.
• Review existing flows & built new workflows and logic for these applications.
• Used Pega’s DCO capabilities to capture business requirements and designing framework and implementation layers.
• Used Case management features efficiently to articulate the application requirements and interpret the same in work class design to provide relationship between different dependent cases.
• Gained knowledge on Insurance Policy Administration concepts & implemented using Pega.
• Led a team of 5 developers and senior developers. Work break-down and assignment.
• Performance tuning and optimization of applications using Preflight tool, PAL, DB Trace, SMA console.
• Participate in code reviews and walkthroughs. Deployment, testing and migration. Resolve bugs & issues.

Confidential

Software Engineer/ Application Developer

Responsibilities:

• Worked in the Finalize case module & the Order Summary application to develop workflows according to the business requirements using PRPC and a combination of Waterfall and Scrum (Agile) methodology.
• Creating Classes, upgrading Flows, creating flow actions, Integration Connect rules (HTTP), Activities, Declaratives, Decision rules, Configuring Agents, Harness, Sections & UI Controls, List-views, Models.
• Deployment, Unit & Integration testing, Migration. Resolve bugs& issues.
• Performance tuning and optimization of applications using Preflight tool, PAL, DB Trace, SMA console.

Confidential

Solutions Engineer

Responsibilities:

• Build new features in the framework development according to the business requirements in CPM Solutions framework using Scrum (Agile) methodology.
• Creating Classes, Instances, Using Rule forms, Connect rules, Activities, Decision rules, Harness, Sections, UI Controls, List-views, Declarative rules, Models, Security rules.
• Deployment, Unit & Integration testing, Migration. Resolve bugs and issues.
• Worked on critical release for CPM 6.2 and patch versions of SP1 and SP2.
• Built some main features such as CPM Themes, Landing pages, Customer Case, Favourites’ bar, Social media integration with LinkedIn, Twitter & Facebook.