SUMMARY

• Over 8+ years of experience in application design, customization, development, support which includes 6 years of experience in Salesforce CRM platform with 2+ years of Lightning experience as Developer and Administrator and 2 years of experience as Java Developer and expertise in J2EE and client Server technologies.
• Worked closely with business users for requirements gathering and business analysis.
• Experience in SFDC development using Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services and CPQ tool for various communication skills and trouble - shooting capabilities.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Depth understanding of the APTTUS CPQ, APTTUS CLM data model and functionality. Worked on Apttus CPQ for Contract Management in salesforce.
• Involved in end-to-end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc.
• Proficiency in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Sharing & security rules.
• Software Development Tools, Methodologies & Environments: Rapid Application Design (RAD), Toad for Oracle SQL, PL/SQL., Stored Procedures, Serena Dimensions, GitHub, Business Objects, Captiva, Documentum, DocuSign, RightFax, Exstream, Jenkins, Vlocity, Salesforce.
• Worked on the designing of custom objects, custom fields, custom links, validation rules, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Strong experience in building Reports & Dashboards components for various business users for Opportunity pipeline, Forecast and custom report types.
• Worked with Business to understand their requirement and design and develop them into to process flows and models within Appian.
• Designed and Developed Vlocity CPQ for couple of telecom clients.
• Implemented Salesforce.com Web-to-Lead, Email-to-Case to capture leads from website and creating Cases when an email is sent to a particular definite email.
• Good experience with application migration/deploying, salesforce components across various components using Fore.com Ant migration tool, Force.com IDE and Change sets.
• Knowledge on various lightning components to provide a user intuitive experience on salesforce lightning interface.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, JavaScript and other technologies.
• Experience with process design and implementation, integration and custom scripting, application development, and technical support with the Appian BPM software suite.
• Used Eclipse with force.com plug-ins, Force.com IDE for developing salesforce application and salesforce outlook connector tool for connection salesforce with outlook.
• Has sound knowledge in writing SOQL and SOSL queries using Force.com explorer, Eclipse salesforce.com schema and workbench and tuning SOQL queries in Apex classes.
• Working knowledge in implementing custom formulas, data Import and managing data.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Used Force.com Enterprise, Partner Web services API for integrating external applications with salesforce.
• Written SOAP and RESTful apex web service classes and provided WSDL, Endpoint to the consumers for accessing salesforce.
• Strong experience with ETL activities like data migration, data cleansing using Data Loader, Excel Connector and Informatica tools.
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred knowledge to the offshore team.
• Proven knowledge with Salesforce AppExchange package installation and upgrade.
• Experience in using STRUTS to implement MVC frameworks.
• Experience working with databases such as Oracle, Microsoft SQL Server.

TECHNICAL SKILLS

Lightning Experience: Salesforce Lightning Design System, Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers, Visual Workflow, Process Builder, Lightning App Builder.

SFDC: Apex, VisualForce, Force.com IDE, SOQL, SOSL, Triggers, Components, Controllers, Custom/ Standard Objects, Reports and Dashboards, Analytic Snapshots, Custom Objects, Web services, Apex Data Loader.

SFDC Tools: Force.com IDE, Force.com Explorer, Eclipse Plug-in, Outlook Express, Data Loader, Excel Connector, RIVA, Lightning Sync Chatter, AppExchange.

Database: Oracle 10g/ 9i, SQL Server 2005/2008, My SQL, DB2

Programming Languages: SQL, PL/SQL, C, C++, Java, Apex, Visualforce

Web Technologies: HTML, CSS, Java Script, Dreamweaver and XML

Operating Systems: Windows 7/2000/NT/ XP, Sun Solaris, UNIX and MS-DOS

Servers & Other Tools: Web logic, Websphere6, APTTUS-CPQ, MS Office Products (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential - San Antonio, TX

Salesforce Developer/Admin

Responsibilities:

• Worked in agile methodology Process and Sprint System, attended daily stand-up calls.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in business requirement design meetings, prepared data model and technical design document with wat components need to be developed like apex classes, visual force pages, formula fields and validation rules etc.
• Partnered with business unit to design and build data integration processes (Java/Spring, Salesforce REST web services, Vlocity DataRaptor app, etc) and loading of initial groups of customers/affiliates.
• Hands on coding and development experience on Appian BPM platform.
• Defined, designed, and developed Appian / BPM shared components by doing a quick POC to prove the value add.
• Performed the detailed analysis of the business requirements provided, for Appian development.
• Helps define and drive application standards and best practices across the Appian/BPM platform.
• Worked on Case Management like creating escalations rules, case assignment rules, knowledge articles.
• Written Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Designed and implemented custom Vlocity Omniscript pages for customer information.
• Help on-board new Appian applications in Appian platform.
• Written and optimized code to overcome governor limits.
• Worked on integration between salesforce and Smartsheet.
• Was assigned to lead task force (executives, leaders, developers, business contacts) to work with Vlocity to troubleshoot DataRaptor performance issues preventing upscaling our data operations.
• Implemented lightning in developing the pages in salesforce to add the plant information.
• Created email templates and customized inbound emails using email-to-case.
• Used Data Loader, ETL tools for migration and cleaning of data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Integrated the REST Web Services API for extracting the data from external systems.

Environment: Salesforce.com, Apex, Lightning Components, Lightning UI, Vlocity, Visual studio, Visualforce page, Import Wizard, XML, Controllers, Sharing Rules, Workflows, Approval Process, Email Updates, Web Services API, Data loader, HTML, CSS, JavaScript, JQuery, Smartsheet

Confidential - Louisville, KY

Salesforce Lightning Developer/Admin

Responsibilities:

• Interacted with business users for gathering requirements, analysis, design and development.
• Written Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Implemented salesforce Inbound Email Handler service to process incoming emails received to an email.
• Developed salesforce.com Apex REST web services, which are being consumed by various internal applications like Siebel and Java applications.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them online.
• Good knowledge on Community cloud module.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Modified data which is stored outside salesforce.org using Salesforce Connect via web service callouts.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Created and enhancing Communities for an online collaboration that connects with the Customers, Employees, Contractors and Distributors.
• Created Visualforce pages and Lightning Component for Community cloud.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Developed Cascading Style Sheets in Visualforce pages for rich user interface.
• Written front-end validation and component hiding/unhiding using Java Script and JQuery.
• Used Page Block, Page Block Table, Repeat, Output Panel, Messages, Action Region, Action Support and Action Function visual force components for developing visual force pages.
• Written and optimized code to overcome governor limits.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
• Implemented lightning in developing the pages in salesforce to add the plant information.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
• Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Created email templates and customized inbound emails using email-to-case.
• Used Data Loader, ETL tools for migration and cleaning of data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Implemented AppExchange packages like seismic, chatter compliance etc.
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, ChangeSet and Eclipse.
• Implemented Communities in salesforce for the customers.
• Implemented lightning components to access in mobile applications.

Environment: Salesforce.com, Apex, Visualforce page, Eclipse IDE, Import Wizard, XML, Controllers, Sharing Rules, Workflows, Approval Process, Email Updates, Web Services API, Data loader, HTML, CSS, JavaScript, JQuery, Lightning Components, Lightning UI, Salesforce Outlook Connector.

Confidential - Malvern, PA

Salesforce Lightning Developer/Admin

Responsibilities:

• Worked in agile methodology Process and Sprint System, attended daily stand-up calls.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in business requirement design meetings, prepared data model and technical design documents with wat components need to be developed like apex classes, visual force pages, formula fields and validation rules etc.
• Involved in Salesforce.com administrative tasks like point and click and declaration actions like creating Objects, Field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirements.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder and Visualforce with the new Salesforce Lightning Design System.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Used Force.com platform for developing feature rich and user-friendly Visual Force pages for enhancing Salesforce UI.
• Created lightning actions, lightning apps and more TEMPthan 30 components using Salesforce Lightning framework. Used the Aura framework and Salesforce Lightning Design System (SLDS).
• Tested apps by appending multiple components to a Lightning Application and thereby deploying Applications from Sandbox to Production.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Customized various salesforce.com objects like Leads, Accounts, Opportunities, Cases, Reports and Dashboards.
• Created and configured workflow rules and approval process for sending email alerts, creating Tasks and Field updates for business process.
• Worked on different Integration issues and worked on developing Visualforce Pages, Apex controller classes.
• Integrated the REST Web Services API for extracting the data from external systems to display in the pages of salesforce.com.
• Worked on different portals like Self Service Portal, Partner Portal and had good knowledge on Customer Portal.
• Responsible for data like configuring Apex Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Developed Custom Report Types, Reports and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and Lead generation statistics.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox.
• Performed the Salesforce.com Developer and Administrative tasks in the organization.

Environment: Salesforce CRM, Apex Classes, Visualforce pages, Lightning Experience, Lightning Components, CSS, HTML, JavaScript, JQuery, Eclipse IDE, Force.com IDE, Force.com Explorer, Salesforce.com, S-Controls, Import Wizard, Sharing Rules, Workflows, Email Updates, Web Services API, Data Loader.

Confidential - Washington, DC

Sr. Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed lightning components and lightning apps to provide better and more interactive interfaces to end users, which halp in sales enhancements.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on Validation Rules, Workflows and Approval Processes, Page Layouts, sharing rules, Profiles, Creating Roles.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developed VisualForce pages based on the business requirements.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Web services and XML Parsing and mapping the XML string into the object entities.
• Integrated the Rest Web Services API for extracting the data from external systems.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.

Environment: Eclipse IDE, Force.com IDE, Apex Class, Visualforce pages, JavaScript, Salesforce.com, S-Controls, Import Wizard, CSS, HTML, XML, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API, Data Loader.

Confidential - India

Salesforce Admin/Developer

Responsibilities:

• Participated in requirement gathering, analysing and documenting business requirements, and functional requirements and data specifications for the project.
• Analyse and Design solutions as per user needs.
• Designed a Data Model and Data Dictionary for the application with the required objects and fields.
• Created Workflow Rules, Validation Rules and Formula Fields.
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Built customizations like creating Visualforce pages, Apex Classes.
• Developed Triggers and Test classes.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experienced on Deployment using Eclipse.
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
• Implemented CSS for Visual Force pages and experience working with the Partner portal system.
• Generated Apex Classes using WSDL and developed a business logic layer for integration with external web services to the system for functional needs.
• Involved in data exporting and importing activities using data loaders.
• Provided knowledge transfer to the key users and to the support team.
• Communicate with Team on project status and overall project progress against target.
• Worked on change requests based on Client Feedback.

Environment: SalesForce.com platform, Apex Language, Visual force (Pages, Components), Pages, JSON, Workflow & Approvals, Triggers, Apex Classes, HTML, Email Templates, Custom Settings, Field Set, UI, JavaScript, CSS, SOQL, Reports, Eclipse IDE.