SUMMARY

• An established software engineer and production support professional with 14+ years of proven experience integrating technology and business solutions. Leverages a strong ability to simultaneously manage multiple projects and programs, ensuring consistency in operations, functionality, quality assurance, IT, service and support functions.

TECHNICAL SKILLS

Programming Languages: Java, J2EE, JavaScript, C, C++, Perl, HTML, DHTML, UNIX KornShell, XML, AML, SQL, TSQL,XSLT

Web/Application Servers: BEA WebLogic8/9, Apache Web Server, IIS, IBM WebSphere, Apache Tomcat

Database(s): Oracle 10g,11i, DB2, SQL Server, MySQL, Sybase

Platforms: Sun Solaris 7,8,9(UNIX), HPUX (UNIX), IBM AIX(UNIX), Windows2003/XP

Additional Technology: IBM MQSeries(middle ware), RedHat Linux, JMS, Eclipse / Sun NetBeans IDE, IME Tumbleweed Secure Messenger, F5 - Big IP Load Balancers, Oracle JDeveloper 10g/11i, CORBA, ANT, STRUTS, Oracle ITG tool, Mercury Test Director, CVS, Microsoft Source Safe, Log4J

HIPAA claims security: 837I, 837P, 837D, TA1, 911

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Software Engineer

Responsibilities:

• Assisted in troubleshooting, identification and documentation of root cause and resolution.
• Implemented procedures for usage, management and updating of internal and external ticketing systems.
• Executed processes for troubleshooting and resolution of issues and technical defects.
• Supported technical team members in modification of workflows and application views in Confidential Designer.
• Suggested modifications in queries in Confidential Designs to support impact of user interface views.
• Maintained detailed technical documentation such as production run books and other support services.
• Coordinated with technical teams for development and execution of unit testing plans including integration testing.
• Provided technical assistance for management and updating of existing technical documentation.

Sr. Software Engineer & Production Support

Responsibilities:

• Work closely with the various Testing, Development and DBA teams to review and coordinate new infra changes including version upgrades
• Manage the execution activities for all Infrastructure processes and for supporting the performance tests
• Develop Script and Automation for repeatable installation and configurations utilizing Perl & Java
• Handle escalated issues and provide synopsis/root causes for all UNIX/Linux platforms
• Provide complete documentation of process and procedures
• Participate in 24 x 7 on call delivery support as part of a scheduled rotation with other team members.

Software Engineer & Production Support

Responsibilities:

• Collaborated cross - functionally with other IT teams internally, effectively addressing and resolving day-to-day production and batch processing issues.
• Effectively monitored and maintained all client file transfer and data processing batch processes.
• Simultaneously managed development and production support tasks for four separate clients, meeting all critical deadlines.

Sr. Software Engineer

Responsibilities:

• Drove performance by leading a team of five developers while reporting to the Director of Confidential Services.
• Successfully replaced the company’s laboratory system with Java and Perl from an antiquated legacy system architecture.

Confidential

ERP Application Consultant

Responsibilities:

• Provided ongoing assistance by building multiple Confidential development environments for production, quality assurance, UAT, performance and system testing, as well as on-call support for all critical production support issues.
• Designed and developed an automated software development tool utilizing Java / XML / Perl that replaced a Mercury ITG Oracle deployment tool for software concurrent versioning tool.
• Played a key role in System, UAT and Performance Testing for the P@ Confidential Foundation Project.

Confidential

Sr. Technology Consultant

Responsibilities:

• Produced technical design documents in 100% alignment to all functional design documentation for the FloridaMarketplace.com project.
• Provided real-time backline support for critical production support issues with QA and System Testing environments.
• Reduced product support by $100K by introducing new training modules for the State Department of Florida.

Confidential

Technology Consultant

Responsibilities:

• Provided backline support and technical solutions McAfee Security for problems with Buyer Integration & Analysis, as well as providing knowledge transfer to other e-procurement team developers.

Confidential

Software Engineer

Responsibilities:

• Facilitated the introduction of a MySQL, cutting the previous database support budget by 20%.
• Designed and develop a web application in Java, J2EE, MQSeries (middle ware) intranet / internet 3 tier architecture for Medicaid and Medicare providers to submit X12 compliance claims transactions.
• Met 100% HIPAA privacy requirements by developing and designing a secure email interface utilizing IME Tumbleweed Secure Messenger API.
• Played a key role in the development and design of applications, including creating web functionality for the CAPS system, providing clients with access to pertinent claim information.
• Developed socket-level interface for the three-tiered standalone software application, Centralized Analysis Production System (CAPS), incorporating Java, JavaWebStart, JDBC, SQL, XML, Sockets and STRUTS.
• Designed and developed a C++ system software validating and transmitting Medicaid claims through a database driven design queue routing system.
• Increased productivity by creating the electronic data exchange internet application in a J2EE architecture environment, allowing users to exchange private information and view claim information over a secure internet production.