SUMMARY

• Over 8 years of IT experience in Development, Administration and implementation technology solutions and 6+ years’ experience in Salesforce.com CRM platform using Visual force, Apex as Developer and Administrator and1 years of experience with Java/J2EE technologies.
• Experienced in developing CRM solutions for Marketing, Sales, and Service organizations.
• Extensive experience in writing APEX classes, VF pages, SOQL, SOSL & Triggers.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of SalesForce.com (SFDC) and other Platform based technologies such as Visual Force and Force.com API.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to organization requirements.
• Experienced in administration, configuration, implementation and support experience on Salesforce.com platform.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visual force pages, Apex classes and business logic according to the business requirements.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience inSalesforce Marketing Cloud Implementation and Lightning Design System
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Developed UI using HTML, JavaScript, AngularJS, CSS and JSP
• Extensively participated Business Analysis at various organizations and arrived at various techniques for Requirements Analysis and Management.
• Worked with SOQL, SOSL, Visual force, APEX, ETL, REST, SOAP API Force.com and Web services API.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management and Call Center.
• Experience in working with Salesforce.com sandbox, Integration and production environments.
• Excellent Client management skills, presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects.

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Sales Cloud, Force.com Migration Tool.

PROGRAMMING LANGUAGE: Java, Apex, C, C++, SQL, PL/SQL

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript.

OPERATING SYSTEMS MS Windows, Linux:

DATABASES: MS SQL Server, DB2, OracleMS SQL 7.0, SQL server

METHODOLOGIES: Agile, Scrum, SDLC.

PROFESSIONAL EXPERIENCE

Confidential, Mount Laurel, NJ

Salesforce Developer/ Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Developed Lightning apps using Lightning Components& made them compatible with salesforce1 mobile app.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Involved in Lightning, Process Builder, Workflows.
• Worked on Visual Force Components, VisualForce Pages in Salesforce using Lighting Design System.
• Experienced in integration of Salesforce.com with external applications by using Web Services API and SOAP.
• Created Visualforce pages to provide UI to the custom objects and to provide customer status to sales team and executive team based on different geographical location filters.
• Created various charts using Lightning component.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Written SOQL, SOSL queries by considering salesforce Governor Limits and used DML operations using Statements and Database class methods in the triggers and apex classes.
• Avoided SOQL injection while writing queries in Apex classes and Triggers.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Environment: Saleforce.com platform, Sales cloud, Salesforce Lightning, Workflow & Approvals, Service Cloud, Reports, Custom Objects, Security Controls, AngularJS, Apex Language, Marketing Cloud, Visual Force Pages, Data Loader, S-Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Irving, TX

Salesforce Developer /Administrator

Responsibilities:

• Working as enhancement team member and performing the roles ofSalesforce.com Developerand Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on cross platform usage of the project functionality using Lightning.
• Created Lightning Components, added CSS and Design Parameters, which improves performance.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Involved in requirement gathering for setting up Salesforce service cloud and case management.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Design and implement service cloud product applications.
• Analyzed customer requirements to determine an appropriate solution design.
• Written salesforce Apex Test class for unit testing of salesforce Apex Trigger, Classes and ensured to have 90% of code coverage.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed the solutions for business and technical requirements by customizing various standard objects ofSalesforce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Service Cloud, Salesforce Lightning Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer, Sales Cloud.

Confidential, Mountain View, CA

Salesforce Developer

Responsibilities:

• Working as enhancement team member and performing the roles ofSalesforce.com Developerand Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on uploading of datasets in Json, onto Wave analytics dashboards onSalesforce Sales Cloud.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Designed the solutions for business and technical requirements by customizing various standard objects ofSalesforce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer, Sales Cloud.

Confidential, Tampa, FL

Salesforce Developer /Administrator

Responsibilities:

• Responsible for Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience in creating/troubleshooting/modifying Apex code and visual force pages
• Proficient in creating the Lightning Component Tabs and Visualforce Tabs.
• Developed Salesforce Lightening applications using Lightening components, Controllers and Events and used custom CSS in the components.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules.
• Adding Lightning components to salesforce1 using in Visual force page.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com team while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for among different business user groups and business centers.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Windows XP Pro, Force.com Platform, Sales Cloud, Service Cloud, S-Controls, Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Visual Force Pages, SalesForce.com sandbox data load, Email Services, Salesforce Lightning, Security Controls, Sandbox data loading.

Confidential

SalesforceDeveloper

Responsibilities:

• Worked with business users to gather requirements for enhancements and projects. Prepared functional specifications and maintained process and technical documentation.
• Worked on other product related documentation including release notes, user guides, and support guides.
• Extensively worked onSalesforce.com Standard Objects including Accounts, Contacts, Opportunities, Cases, and Leads.
• Developed various Custom Objects to streamline and automate business processes.
• IntegratedSalesforcewith a custom partner portal application.
• Worked on Pick Lists, Custom Formula Fields, Validation Rules, Field Dependencies, and Approval Processes.
• Used Workflow Rules to update fields and send emails as per business logic.
• Configured Security Settings for User Profiles and Roles according to the org chart. Moreover, used Role-based access when necessary.
• Created test scenarios on Sandbox environment and migrated code to deployment instance after testing.
• Develop product capabilities usingForce.com, Apex, Visual Force pages, Java Script, other technologies to connect with other party by integration service.
• Developed Visualforce Pages and standardized the design for multiple business units using Custom Components.
• Used Data Loader for bulk import of data from CSV files.
• Scheduled email delivery of various standard reports to business users on a periodic basis.
• Wrote test classes for Triggers and ensured proper test coverage.
• Participated in Unit, Integration, and User Acceptance Testing with end users.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug­in, Windows.

Confidential

JavaDeveloper

Responsibilities:

• Prepared documents with page flows, UI mockups etc.
• Developed front end using JSP, JSTL, and struts tags, HTML, CSS and JavaScript.
• Developed layouts for the pages using Tiles Framework.
• Used generics and annotations as part of jdk1.5.
• Used taglibs in the jsps to display the page content based on conditions.
• Configured validation.xml file for visitor validation and form fields validation using struts2.
• Implemented code for email messaging to applicants.
• Implemented ANT build scripts to build and deploy the application.
• Wrote fields validation using struts2 validator framework.
• Prepared properties files for the action class to display the web page static content based on the dynamic request.
• Configured global messages properties file with required details.
• Analyzed and prepared design documents as per the business requirements.
• Prepared styles for the pages using CSS to control the style of all web pages at once.
• Created struts bean and action classes as a part of struts2 architecture.
• Configured tiles.xml and struts.xml with the corresponding actions.

Environment: Oracle SQL Developer, Windows XP and UNIX, Tomcat 5.5, JDK 1.5, Java/JSP, JSTL, struts2, Tiles, XML, HTML 4.0, CSS, Java Script, Log4j, Ant, Eclipse 3.3, CVS, Oracle 9i,