Technical Leader Resume

PROFESSIONAL EXPERIENCE

Confidential

Technical Leader

Responsibilities:

The existing application was built on Pega 6.3 and it was using CPM financial services framework.
We started working for upgrade from Nov,2016 and and we complete the upgrade on June,2017
As part of Upgrade, we upgraded the eWorkflow application to use Pega 7.21 and Pega CS financial services framework 7.21
PRPC V7.21,Pega CS 7.21,PegaCall Engine 7.1.34.881 , Java, Oracle 10gAchievements
Successfully Integrated Pega with CTI CISCO ICM using new upgraded PegaCall Engine
Successfully implemented the creation of Phone Interaction based on IVR Data using upgraded Pega CS 7.21 Framework.
Successfully implemented call transfer functionality where it supports direct transfer and conference using Pega CS 7.21 Framework
Successfully integrated with third party Chat tool using Pega CS 7.21 Framework

Confidential

Technical Leader

Responsibilities:

This project aims for the migration of SSD application to PEGA. Ameriprise develops an application to process the accounts which are newly created by advisors on behalf on their clients.
These accounts will be submitted from NBST Screen which is a Java App and creates a case in PEGA. These cases will flow in to the process of approval for Account to set up completely/ do force closure/ IGO or NIGO’s the scanned documents and approve/ rejects the account. The status of each update on the case will be sent to the advisors in an email using Status Manager Application.
This application also deals with Client Administration and Account Administration, which will create cases to support Client data updates and Account data updates on existing accounts (existing customers).
This application is built on Requirements framework which is used to create requirements as we need to maintain supporting documents on case to resolve the case.
Also it has front office application built on CPM framework where CSR provide service to the authenticated caller by providing the required information, create Back Office Service cases to fulfill their request for address change etc.

Confidential

Technical Leader

Responsibilities:

A BPM solution is expected to reduce administrative time for advisors and CSRs through intelligent routing, automation of business processes that were previously manual, improved ability to monitor, measure, and report on the state of the Estate Settlement business.
Through implementation of the chosen vendor system Pega, development interfacing technology, refinement of business process engineering, and development of roles or staff changes, the initiative will introduce innovative best - in class services that differentiate Ameriprise ‘s ease-of-doing business and accuracy.

Confidential

Module Leader

Responsibilities:

It is a Price reporting platform to provide price assessment of different commodity to US,UK and Singapore Market

Confidential

Module Leader

Responsibilities:

There are three Sub Projects in Fusion. These are Phase 1-Contact Center Automation, Phase 2-Retirement Plan Change ManagementPhase 3-Compliance Testing.
Contact Center Automation basically Provides Call Center Specific Functionality. Retirement Plan change Management is basically management of Retirement Plan change.
Compliance Testing Project basically provides functionality to make the plan changes compliance to Wells Fargo Compliance Rule.

Confidential

Module Leader

Responsibilities:

Focused model that will capture the operational information of client across lines of business.
The application provides the feature to manage relationship, maintain operational data like extended contact details, products traded
Executing broker relationships etc, and provide reporting facility and administrative features
Got many appreciation for my dedicated works to the project

Confidential

Module Leader

Responsibilities:

Intranet is local website used to provide necessary information for the employee of the organization .Due to its Frequently changing of its contents we have provided content management system solution using Microsoft SharePoint.

Environment: Java/J2EE Technology, Microsoft SharePoint,MS SQLServer 2005

Confidential

Module Leader

Responsibilities:

Business Intelligence System is a Project build and customized of pentaho project. It is Basically a reporting engine and used to generate report for top management in the organization and used to provide analytical services to analysis data.