SUMMARY

• 15 years of rich experience with diverse backgrounds as Technical Management Professional, software design & development, consulting, testing and support
• Currently managing the eCommerce Storefront implementation at Confidential previously managed eCommerce(Retail) Webstore and Open API (SOA/Integration) application suite at Confidential ’s Digital & Confidential and have delivered multiple projects for other major clients like Confidential, Confidential, Confidential, Smart Drive etc.
• Scrum Alliance certified CSM and Confidential ’s PM Academy certified project manager; hands - on experience on JIRA, MS Project, HP PPM, Plainview, Rally and other management tools.
• Communication management for all high visibility changes and issues impacting eCommerce platform to internal staff, IT Stakeholders and external consumers
• Delivered large enterprise projects; been part of journey from scratch to its release and support
• Handle multiple projects in parallel and ensure projects are delivered on budget & time to make programs a success
• Strong organizational skills; can bring together resources to get the job done
• Identification of Project/ Program Risks and development of risk mitigation strategies to ensure minimal impact to goals
• Escalation management for internal and external teams to help get the right resources for successful achievement of Program/ Project Goals
• Strong leadership, technology, communication skills, competent, strong team player, attention to detail, as well as supervisory skills including coaching, mentoring and motivating teams
• Identify and eliminate Technical Debts
• Sound hands-on knowledge in Agile Process & Metrics and Agile Tools (JIRA /Rally Dev)
• Consultation and mentor scrum teams
• Manage Scrum teams - conduct sprint planning and review meetings, daily scrums, track, retrospect and report sprint and release metrics, enforce compliance to Agile best practices, identify and manage project dependencies and critical path, communicate and continually manage project expectations to team members and stakeholders in a timely and clear fashion
• Effective usage of JIRA &Confluence to create and monitor product and Sprint backlog (grooming, prioritization and refinement)

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, CA

Sr Technical Program Manager

Responsibilities:

• Collaborate with Planning and Business teams to create Project Charter, Vision and Scope
• Engage Technical stakeholders, moderate technical discussions and ensure ownership is assigned.
• Create program/release roadmaps & execute plans, align supporting projects to plans, revise as appropriate to meet changing needs and requirements for different teams and ensure its aligned to Program / Project Goals
• Manage and facilitate program level governance processes and forums in support of data-driven decision making & provide transparency into progress, risks, and issues
• Liaise between teams (Eng, Prod Support, QA, Perf and DevOps) and external teams (Paymetric, Vertex) to make the program/release a success
• Manage multiple integration projects simultaneously and mentor/coach the team members on Agile & Integration best practices
• Manage integration challenges between ECC(SAP) and other applications like Mellisa Data, Vertex(for Tax).
• Manage relationship with senior business, technology leaders & delivery team, work with different business units to align plan against strategy, and negotiate & manage deliverables with stakeholders and sponsors
• Manage change management process for program including intake, sizing, impact and trade-off assessment, and decision making processes
• Ensure project management process are efficiently handled like scope, budget, risks and PMO gates

Technology: Java J2EE ATG Sterling OMS Apigee Akamai JQuery Solr Oracle WCS Endeca Oracle CSC Oracle

Confidential, Milpitas, CA

Technical Program/Sr. Project Manager

Responsibilities:

• Collaborate with Planning and Business teams to create Project Charter, Vision and Scope
• Engage Technical stakeholders, moderate JAD & discovery sessions and ensure ownership is assigned.
• Create program/release roadmaps & execute plans, align supporting projects to plans, revise as appropriate to meet changing needs and requirements for different teams and ensure its aligned to Program / Project Goals
• Manage and facilitate program level governance processes and forums in support of data-driven decision making & provide transparency into progress, risks, and issues
• Liaise between teams (Eng, Prod Support, QA, Perf and DevOps) and external teams (Planning, Finance, IT Mobile, Security, RM, Infra and dependent services) to make the program/release a success
• Manage multiple integration projects simultaneously and mentor/coach the team members on Agile & Integration best practices
• Manage integration challenges between Sterling and other applications.
• Driving Sterling business functionality by working closely with Middleware and Commerce teams
• Drive Holiday readiness for teams which is critical for any retailer
• Manage relationship with senior business, technology leaders & delivery team, work with different business units to align plan against strategy, and negotiate & manage deliverables with stakeholders and sponsors
• Manage change management process for program including intake, sizing, impact and trade-off assessment, and decision making processes
• Ensure project management process are efficiently handled like scope, budget, risks and PMO gates
• Took over and turned around releases in jeopardy due to poor planning and process. Re-engineered program release management process to bring in predictability that exceeded consumer’s expectations
• Introduced new Environment Management process focused on bringing in environment and test data reliability

Technology: Java J2EE ATG Sterling OMS Apigee Akamai JQuery Solr Oracle WCS Endeca Oracle CSC Oracle

Confidential, San Jose, CA

Managed Directory Services projects

Responsibilities:

• Track issues and support team on prioritization and reporting to management
• Coordination with external teams like Dell and IDOD (ID on Demand) for issue resolution and arranging session with them
• Coordinate with internal groups like interaction with eStore for token ordering workflow
• Manage DS team to successfully migrate to support ACI program (Application Centric Infrastructure) with many interdependent teams with different delivery deadlines
• Documented workflow using Visio to help users to on-board the new architecture

Confidential, San Bruno, CA

Program/Project Manager

Responsibilities:

• Manage relationship with senior business and technology leaders & delivery team, work with different business units to align plan against strategy, and negotiates & manages deliverables with stakeholders and sponsors.
• Manage change management process for program including intake, sizing, impact and trade-off assessment, and decision making processes.
• Manage and facilitate program level governance processes and forums in support of data-driven decision making & provide transparency into progress, risks, and issues.
• Participate in project team meetings to gather project status information as well as to provide information and guidance to the project team members.
• Act as the primary contact between the business team and the internal IT team and external partners.
• Anticipate the resource needs ahead of time and organize resources to solve problems and achieve desired results. Find and optimize resources to get the job done.
• Conducted code reviews, gave feedback to developers for code improvement. Facilitates JAD sessions, conducts requirement review meetings with various stakeholders, test plans & test cases review meetings.
• Streamlined resource identification & on-boarding process which was major pain
• Spearheaded and won the Confidential Mexico eCommerce deal (USD 3+ MN), setup the initial team and process

Technology: Java J2EE Oracle WCS Endeca Oracle CSC Sterling OMS TIBCO BW OneOps

Confidential, Minneapolis, MN

Program/Project Managed

Responsibilities:

• Manage and facilitate program level governance processes and forums in support of data-driven decision making & provide transparency into progress, risks, and issues
• Present program status and updates to the steering committee comprising of stakeholders from client side and internal
• Owned budget management which involves executing programs within budgets and decisions around utilizations
• Anticipate the resource needs ahead of time and organize resources to solve problems and achieve desired results. Logistics management and procurement
• Manage program for intake, sizing, impact and trade-off assessment, and decision making processes
• Involved in design decisions being a member of incubation chamber (an architects wing)
• Mentored the teams and actively involved in Agile implementation and adherence
• Won Best Project Manager Award of Excellence for performance
• Setup and grew Integration team for Confidential from 12 to peak team size of 130+ spread across 5 locations in US, Canada, China and India

Technology: TIBCO Java J2EE RallyDev Oracle SharePoint Project HP PPM

Confidential

Responsibilities:

• Execution & improvisation of the ideas from the Business
• Execution of the POCs and subsequently the projects which get materialized after business approval of the POCs
• Involved in Application Architectural & Database Design and performance tuning
• Involved in Database Design and performance tuning
• Effort estimation and design approaches for enhancements to the application
• Escalation of risks, clarifications & status updates to the client and Manager
• Updating the management team, onsite team & client about the project status on daily/weekly/monthly basis- Coordinating with the client & onsite team for requirement.
• Release management and preparation of transition documents for the application
• Was part of 3 Best Project Award, played a major role in projects success
• Did a turnaround where project was slipping timelines for critical Labs initiative called neighbourhood search.

Technology: .Net, C#, SQL Server, Oracle 10G, ASP.Net, Drupal, MS Virtual Maps