SUMMARY

• 8+ years of IT experiencewith 7+ years of experience in theSalesforce.com CRM platformboth as Developer and Administrator in Salesforce.com and around 1 years of experience inApplication development.
• Strong Hands on experience in Cloud Application Development, Enterprise Application Integrations usingSalesforce Cloud Platform, Java, JQuery, Ajax Oracle RDBMSetc.
• Experienced in Force.comApex Classes, Apex Triggers, Visual force and Force.com API.
• Experience working withsalesforce.com sandbox and productionenvironments.
• Extensive experience indesigning, creating and maintaining Salesforce.com Work flow Rules, approvals,Roles, Profiles, Email Templates (HTML & Visual Force Templates).
• Worked on the designing ofcustom objects, custom fields, Record Types, custom Tabs, custom reports, and design of Visual Force Pages, Snapshots, and Dashboards.
• UsedData loaderfor data management inforce.com platform.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Sales and Service Cloud implementationalong with other custom applications developed on Salesforce.com platform.
• UsedData loader for data management inforce.com platform. Experience in installing, evaluating theAppExchange application under thesalesforce.complatform.
• Implemented anddelivered projects under Agile Development Environment and Test Driven Environments with large & small project teams.
• Good familiarity withService CloudandSalesforce Communities.
• Adept at determining end user needs, and in translating those needs into powerful, buteasy - to-use software solutions.
• Possessexcellent communication, interpersonal and analytical skillsalong with can - do attitude.
• Expertise in completeSoftware Development Life Cycle(SDLC) like analysis, design and development of Multi-Tier Client/Server and Web based applications.
• Expertise inSQL, PL/SQL, Oracle 9i and MySQLdatabases.
• Experienced in Software development and business modelling of Web applications, Client/Server Systems, Distributed applications and other custom built projects.
• Possess exposure of working for projects spanningFinancial, Business Process Management.Good Knowledge of various methodologies likeWaterfallandAgile.
• Experience in providingfunctional and technical supportto peer Team members.
• Excellent Client interaction skills and proven experience in working independently as well as in a team. Good communication and problem solving skills
• Have good working knowledge in querying Salesforce.com database usingSOQL & SOSLqueries and with web technologies like SOAP, HTML, XML, CSS, WSDLandJASON.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, S- controls, SOQL, SOSL, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse)

SFDC Tools: Apex, Visual Force, Apex Data Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer

Web Technologies: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Application Tools: Force.com IDE, Data Loader, Apex Explorer

Development Environment: Visual Studio. NET 2003 / 2005 / 2008 , VSTS

Data Base: MS SQL Server 7.0/ 2000 / 2005 , Oracle 10g, DB2

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce.com Developer

Responsibilities:

• Analyzed standard industry practices of back office applications including underwriting, billing, policy, and claims administration with the help of Subject matter expert.
• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Involved in CRM process like Design, development, planning, testing and integration of Salesforce
• Extensive experience in creating Roles, Profiles, Permission Sets, Sharing rules, Custom objects, Custom components, Page Layouts, Record Type, Assignment rule, Workflow Rules, Reports, Dashboards and Approval process, Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, CTI Integration
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts, to suit to the needs of the application.
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, and Exception statements to invoke Apex triggers.
• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Mass delete/transfer records using Data Management.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce.com Developer

Responsibilities:

• Involved in gathering Customer requirements from business user teams spread overSales, MarketingandCustomer service.
• Involved inCRM processeslike Design, development, planning, testing and integration of Salesforce.
• Cloud services, data and accounts..
• Createdcustom controllersimplementing complex code for retrieval from Salesforce toVisual Force pages.
• DevelopedApex Triggers, Apex ClassesandTest Methods.
• WroteSOQLandSOSLstatements within custom controllers, extensions and triggers.
• Implemented the requirements on Salesforce.com platform andForce.com IDE Plug-in using Eclipse.
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layoutsto suit to the needs of the application.
• CreatedVisual force email templates, New Templates, Mail Merges and also automated Email Processto send installation instructions to new and existing customers.
• Integrated Apex with External services by making callouts that usedSOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, and Exception statements to invokeApex triggers.
• ManagedData Categoriesas a part ofSalesforce Knowledge Base.
• Creationof custom fields, field dependencies, tabs, applications, home page components.
• ManagedCases, Communitiesas a part of SalesforceService Cloud.
• Developed and deployedworkflows and approval processesfor opportunities and products/ assets.
• Mass delete/transfer records using Data Management.
• Monitored and resolved theService Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Involved in gathering the requirement from business, solution designing, effort estimate and release planning
• Implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Worked with DOM methods to write a class which generates XML having data fetched from multiple different objects and eventually sends a soap envelope to the downstream integrated pricing applications through HTTP callout
• Created reusable custom Visualforce components which can be reused in multiple pages instead of building it in each page.
• Created Org-wide email address and used it to default the from address for email notification sent out from salesforce
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Created and used Email templates in HTML 5 and Visualforce.
• Involved in end-to-end testing and also gathering feedback from business users.
• Coordinated with multiple teams like Siebel, web Methods (Middleware), Data Migration etc. for successful releases.
• Worked on release management items i.e. component tracking, pre deployment activities, Code backup, Data backup, code migration through change-sets and Force.com IDE and post deployment activities
• Worked on Data migration activities using Data Loader and Workbench.
• Documented Solution Design and Technical implementation

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

SalesForce.com Administrator

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implemented Sales force For Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Involved in the Web Services Integration to connect with the different Applications.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Consultant

Responsibilities:

• Involved in Requirement Analysis, designing, development and testing of the entire eProcurement application.
• Involved in high level and low level designing of BET program.
• Project modeled using MVC (Model-View-Controller Architecture) framework.
• Used Dream weaver for prototype of GUI Screens.
• Developed the application using Java, JSP 1.2, Servlets 2.2 and Oracle 8i.
• Developed the GUI using JSP 1.2.
• Validated client side data using JavaScript.
• Used JDBC for Database connectivity.
• Involved in writing DB queries using SQL in Oracle 8i.
• Used Rational Rose for UML diagrams.
• Tested the Application using JUnit.

Environment: Java, JSP 1.2, Oracle 8i, Servlet 2.2, Apache Tomcat, Java Beans, JDBC, Java Script, HTML, Rational Rose and Dream weaver and JUnit.