PERSONAL SUMMARY

• A confident and reliable IT professional with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi - task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
• Now looking to further an already successful career by working for an ambitious and expanding company.
• Engineering License and Computer Certifications
• Cisco Certified Network Associate: Routing and Switching, Datacenter, & Security: Cisco ID. CSCO10664788
• Cisco Certified SMB Solutions for Engineers
• Microsoft Certified System Engineer + SECURITY: MCP no. 2940203
• Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7
• VMware Certified Professional 4.1, VMware Certified Associate Workforce Mobility, Data Center Virtualization & Cloud VMWARE ID: VMW-00603687I-00144198
• Brocade Certified IP Network Engineer: Brocade ID. BRCD00022495
• CompTIA Project+, CompTIA Security+, CompTIA Network+, CompTIA A+: CompTIA no. COMP 001020006914
• Dell Certified Systems Expert 2007 & 2008 for Dell Desktops & Dell Portables
• Knowledgeable in Wan/Lan Networking, RIP, OSPF, EIGRP, VLAN, Spanning trees, Access Control List, Branch Cache, DSL, AutoCAD, Slackware Linux, Red Hat Linux, Windows 2012, 2008 & 2003 Server, Windows Vista Business Edition, Windows 7, 8, 10 Professional, Windows XP, Kerberos, Wired/Wireless Security, & M.S. Office
• Knowledgeable in the following equipment’s and technologies: ARC Fusion Splicer, Optical Time Domain Reflectometer, Copper Cable Fault Locator, Time Domain Reflectometer, Combinational Metallic Cable Locator, PABX, Intercom, Networking Topologies, hubs, routers, bridges, servers, punch-down blocks, switches, patch panels and all kinds cabling
• Proven track record of delivering results and accomplishing goals against severe odds. Highly skilled at streamlining, and developing and executing strategies/tactics to accomplish goals. Aggressive decision-maker, successful problem-solver, remover of barriers, expeditor. Unique “outside the box” thinker with a strong sense of intuition, creativity, and visionary skills. Possess professionalism to direct, participate, and execute high level business affairs. Spanish ability, financially astute, project management know-how, technically competent.

PROFESSIONAL EXPERIENCE

Confidential,Monee, IL

IT Support Engineer

Responsibilities:

• Responsible for networking, design, installation and maintenance services.
• Supporting users, fellow technicians and IT Support Engineer over the telephone, by email or in person.
• Maintain the companies network infrastructure.
• Networking and providing support for Windows, and Linux issues.
• Configuration and testing of any new hardware and software.
• Travelling to other Amazon warehouse sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Training new employees.
• Assistance with training of staff and compiling procedural documentation.
• Assisting the IT manager with support requests.
• Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures.

Confidential, Bensenville, IL

LAN Engineer

Responsibilities:

• I troubleshoot issues with client pc mostly Windows 7 (or above) operating system issues and Microsoft office products. Knowledge of basic PC hardware components. Virus/Malware removal, troubleshooting BSOD, data recovery, user profile migration knowledge.
• We troubleshoot issues regarding issues with DNS, DHCP, Wireless, VLAN, QOS, basic routing/switching, and NAT
• We manage and troubleshoot issues regarding issues with Active Directory, Microsoft Exchange Server, File Sharing & NTFS Security, Remote Desktop Services (Terminal Services), Hyper-V.
• We manage and troubleshoot issues regarding issues with VMware ESX, Hyper-V, or Citrix experience desired
• We manage and install suites like Office365, Google Apps for Enterprise, and other cloud services experience is a plus. SMTP, spam filtering, and email troubleshooting skills are desired.
• We configuration, installation, troubleshooting, and maintenance Cisco, Juniper, Riverbed, HP (Switch, Firewall, Router, and Wireless Access Point equipment’s).

Infrastructure as a service Technician

Responsibilities:

• In charge with the logical decommissioning of all physical and virtual servers for all GTI/GSO supported servers
• Remove all the monitoring on all the servers being decommission.
• Knowledgeable with Confidential tools like Tivoli, Jira, HP service manager, Netcool, ESM, and DVMT and created procedure to improve it.
• Documented most the IPD OS Decommission process, the documents made are: ARS verification, hard drive verification, esx and vm decommission process, raid delete process for PSI1 servers, ilo/drac login process.
• Created procedures to improve removing monitoring agents in Tivoli, Netcool and ESM.
• Created procedures on how to decomm Ldoms and logical partitions on Solaris servers, esx servers (VMWare) and virtual machines (VMWare).
• Remove Firewall rules on windows/unix/linux servers.
• Create profiles for Cisco UCS and removing them from systems.

Confidential, Village, IL

NOC/Data Center Technician

Responsibilities:

• Works independently and with skilled specialist to complete tasks and assignments requiring considerable judgment and initiative.
• Maintain and keeping current a broad knowledge and understanding of operating systems, applications, networking.
• Work on the IP networking, 2 and 3 tier, configuration audits and market acceptance.
• Can work within strict time scales and elevates incidents within a defined window.
• Uses proactive monitoring procedures/tools to identify and apply technical knowledge to eliminate reoccurring incidents and problem prevention opportunities. Understands the impact of operations delivery on the customers’ business.
• Manage team’s ability to meet target goals through the coordination of continuous service improvement initiatives.
• Install circuits, locates, install equipment, preventative maintenance, vendor and non-vendor access, administrative, OSP responsibilities.
• Provide in-house networking infrastructure and user support for various administrative software packages.
• Implement and maintain the solutions that support and help the company’s wireline (copper & Fiber) and wireless networks. Configure and install Cisco switches, routers, and firewalls.
• Oversee the implementation, monitoring, maintenance and testing of networks and associated hardware and software. Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets.
• Analyze monitoring system reports and respond to network discrepancies and errors; OSI Layers 1, 2, 3, to include LAN, WAN, WLAN.

Confidential,Woodridge, IL

Automatic Gate System Technician

Responsibilities:

• Configuring group policy objects in Active Directory for file/print sharing, Branch Cache, access control policy, and account management.
• Perform software upgrades using local Windows Software Update Services (WSUS) server, set up sysprep and created the baseline software to maintain constant performance.
• By performing proper configuration of routers, and switches and doing baseline analysis of computer and network equipment’s I was able to ensure pick performance of equipment, help decreased broken equipment by 30% and increase bandwidth by 12%.
• Implement, and maintain programs, polices, and procedures to protect the integrity and confidentiality of systems, networks, and data.
• Configured routing protocols for routers (OSPF) since they used both Cisco and Juniper routers.
• Provided phone support for small business for all services offered; firewalls, routers, and switches.
• Preformed Windows updates and firmware updates including routers and switches.
• Initial VPN configuration of routers and firewalls for clients and Perform server backups using tapes.
• Configure ACL, DNS, DCHP, Active Directory, FTP servers for each BNSF sites.
• Managed windows 2003 and 2008 server environments.

Technical Independent Contractor

Confidential

Responsibilities:

• Did Network Cabling and installation Project for several companies
• Knowledgeable in Avaya & Cisco Unified Messaging products (Avaya Aura Messaging, Avaya CallPilot, Cisco Business Edition 6000 and Cisco Business Edition 3000)
• Configuration and problem determination of Cisco 3745 routers. Installed, maintained network configurations for all layer 2 and 3 switching devices including Cisco 2950, 3550, 3560, 3750, 4948 and Cisco 6500 series switches.
• Configuration and support of various routing protocols including RIP, OSPF, and EIGRP. VoIP and VPN also supported.
• Tested, installed, configured, and maintained networks including hardware (servers, wireless access point, wireless bridges, switches, and routers) and software that permit the sharing and transmission of information.