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Sr. Servicenow Developer/admin Resume

St Louis, MO

SUMMARY

  • Around 7 years of experience in IT industry with very good experience in Service Now Development, Maintenance, Implementation and Administration.
  • Extensive experience in Software Development Lifecycle (SDLC) managing project scope, requirement definition, resource management, change management, analysis, managing work schedules, project status reporting, project coordination and conflict resolution.
  • Having extensive experience on Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, and Configuration Management.
  • Experience in designing, developing, customizing and administering ITSM suite of applications.
  • Expertise in Design and developing custom applications in ServiceNow and utilize its potential in PaaS (Platform - as- a-Service).
  • Good knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.
  • Expertise knowledge in using Content Management System (CMS).
  • Expertise in Design and development of CMDB (Configuration Management) in ServiceNow.
  • Hands-on experience leading all stages of system development efforts including requirement, design, architecture, testing and support.
  • Designed, configured and implemented solutions and built service portal using AngularJS and Java Scripting.
  • Strong skill set in the Service-Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, and CMDB.
  • Developed business requirements and technical design documents for implementing Service-Now.
  • Understanding of IT Service Management (ITSM) and the ITIL business process along with maintenance of service level agreement (SLA) and monitor an SLA workflow.
  • Experience in Data migration Projects which uses SQL Loader, PL/SQL programming, coding Procedures, triggers and functions.
  • Hands-on experience leading all stages of system development efforts including requirement, design, architecture, testing and support.
  • Excellent communication and interpersonal skills.
  • Experience in data extraction, data migration and data loading.
  • Strong experience in working on user interface applications and professional web applications using HTML 4.0/5, XHTML, CSS3, JavaScript, JSON, AJAX, AngluarJS, Cordova JS, Bootstrap and XML.
  • Self-motivated and a good team player with excellent communication and interpersonal skills. Strong problem solving and logical reasoning skills. Ability to understand new ideas and technical concepts quickly and produce meaningful results.

TECHNICAL SKILLS

Programming Language: C, C++, JAVA, SQL

Ticketing Tools: Service Now (Catalog configuration, Incident Management, Problem Management, Change Management, Knowledge Management, Access management)

IITL: ITSM, ITIL, Service Now, CMS, SCR, SAM, and LDAP

Software Methodologies: Agile, SDLC, Waterfall

IDE: Eclipse

Databases: Oracle 9i, Oracle 10G, SQL Server

Web Technologies: Angular, XML, HTML, JavaScript, CSS

Operating System: Linux, Mac OS, Windows

Tools: and Package: Rational Rose, Maven, MS Office

Web Severs: Apache Tomcat, Web logic 10, JBoss

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Sr. ServiceNow Developer/Admin

Responsibilities:

  • Extensively involved in requirement analysis, design, implementations, upgrades, enhancements and customizations of different modules of ITSM suite.
  • Extensive development in ServiceNowincluding Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
  • Working on CMDB (Configuration Management Data Base) from the Scratch.
  • Creating custom Tables, Fields and configuring Access Controls(ACL's) over them.
  • Following the Release process to develop and deploy the code in development to production environments as per proper approval from functional leads.
  • Designed and created homepages including basic KPI reporting, gauge configuration and dashboard presentation.
  • Implement ServiceNowcustomization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
  • Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
  • Designed Workflows, along with standard Workflow templates which can be reused.
  • Customization of form, creating views and sections to meet business needs.
  • Involved in creating and configuring the SLAs as per the requirement.
  • Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
  • Documenting the code and operation procedures for ServiceNowplatform.
  • Performing environmental promotional activities from Developing to QA and to Production.
  • Integrated ServiceNowwith a third-party application using REST API webservices.
  • Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
  • Developed ServiceNow for the security team as per the requirements specified.

Environment: ServiceNow(Helsinki), JavaScript, Rest, Glide Script, CMDB, HTML

Confidential, Plano, Texas

Sr. Service-Now Developer/Admin

Responsibilities:

  • Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
  • Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in ServiceNow.
  • Coordinating the instance upgrade activities and worked on customizations while upgraded to Helsinki from Geneva.
  • Designed a company-wide service catalog that offers a collection of services.
  • Involved in customization of UI for a knowledge base.
  • Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
  • Development of Service catalog which includes creating new catalog items, designing workflows, catalog client scripts, custom tables and automations using power shell scripting in workflows.
  • Configured multiple Catalog Items that have backend as ServiceNow and different Front-end web / GUI components using JavaScript, SOAP, and Scripted REST Web services.
  • Configured complete Asset Management from the scratch and developed multiple integrations to populate the Asset tables.
  • Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow with other systems and customization.
  • Managed all Changed Management Information. (Service Now)
  • Created customized login pages, search pages with drop down list in search bar.
  • Worked on the integration of Service Now with Siebel, integrated Service Catalog and Incident module.
  • ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, and Reports.
  • Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
  • Experience with jelly scripting in ServiceNow.
  • Designed Workflows, along with standard Workflow templates which can be reused.

Environment: Service Now (Geneva, Helsinki), CMDB, JavaScript, AngularJS, Java, Html, CSS, Glide Script, REST Web Services, MYSQL

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