PROFESSIONAL SUMMARY:

• Over 5 years of experience in providing high quality technology solutions that address business needs by developing applications and process implementations within mature technology environments.
• 3+ years of JIRA Administration experience in customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes etc.
• Have very good administration experience in maintaining Atlassian products like JIRA, Service Desk, Confluence, Bitbucket etc.
• Administrated and managed Atlassian tool Suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• Implement integration between Atlassian products.
• Hands - on experience in migrating JIRA from Cloud to on-premise versions.
• Hands-on experience in Agile Scrum model, waterfall model, XP Practices like Pair Programming and Test-Driven Development (TDD).
• Conducted formal and informal product design reviews throughout the software development lifecycle (SDLC) to provide input on functional requirements, product designs, schedules and potential issues.
• Implemented continuous build and continuous integration/deployment process using tools like Jenkins and Bamboo.
• Have experience leading multiple teams and projects.
• Prepared detailed Functional Design Documents (FDD) to translate the business requirements specified in functional requirement document (FRD) into programmed application modules.
• Organized and attended code review meetings to discuss the application changes and to ensure aligned to predefined architecture designs.
• Experience in Identifying, debugging and troubleshooting application code-related issues in production.
• Capable to keep track of issues & requests and ensure proper follow-up to closure.
• Ability to quickly understand and articulate technical information and product concepts.
• Ability to organize, prioritize and work under time constraints.
• Excellent communicational, analytical, business and interpersonal skills.
• Comfortable working independently and a good team player.
• Highly motivated to take independent responsibility as well as the ability to contribute and be a productive team member
• Proactive and self-starter with excellent analytical, communication and interpersonal skills.

TECHNICAL SKILLS:

Operating Systems: SCO UNIX, SUN Solaris, Windows, MS-DOS, Ubuntu, Red hat

Languages: C, C++, JAVA, VB.NET, ASP.NET, C#

Database: Oracle, Relational DBMS, PL/SQL, SQL and Enterprise

Scripting Languages: JavaScript, Shell, XML, HTML, VB script, Batch script, Ant, Maven

Tools: MS Office Suite, OPNET, JIRA, Confluence

Build Tools: ANT, Maven, MS build, Cruise Control and Hudson

SCM Tools: CVS, SVN, GIT, Clear Case, TFS, Star Team, Perforce

Processes: SCM, SQL, Work Flows, Continuous Integration.

PROFESSIONAL EXPERIENCE:

Sr. Jira Admin/Developer

Confidential - Lake Success, NY

Responsibilities:

• Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
• Atlassian Systems Administration and Configuration handling JIRA, Confluence, JIRA Agile.
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
• Monitored the logs in case of improper functionality of Jira/confluence for exceptions and Apply the changes on Jira as per Atlassian KB (considering the type of exception)
• Installed new Jira instances when requested by a division and upgraded Jira in production considering the number of projects and issues to improve the performance.
• Installed and managed plugins for Jira in production environment such as Script Runner, Outlook integration for JIRA, JQL Tricks, CCC Last Comment, REST API Browser, Jira Suite Utilities and other.
• Created and configured new JIRA projects and worked with departments to maintain existing JIRA projects.
• Coordinate and Lead onsite/offshore team to implement Clover POS application utilizing scrum model.
• Performed application and system administration tasks, including data backups and scheduled jobs.
• Tested Rest full API using postman according to business requirements and automated the regression testing using Http client in JAVA.
• In-depth understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, Scrum, Clear case, Clear case to Stash Migration, Waterfall methodologies.
• Followed agile methodology, interacted with the client, provide/take feedback on the features, suggest/implement optimal solutions and tailored application to customer needs.
• Provided end-user for all Subversion (SVN) users to effectively use the tool.
• Up gradation, Migration and Fine tuning of Jira/Confluence instance.
• Architect, design and maintain automated build and deployment systems using Jenkins, Subversion, Maven and Nexus.
• Installed, Configured, Maintained and Administered the Atlassian suite which includes JIRA, Confluence, Crowd and Bit-Bucket.
• Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven. Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users.
• Setup Jira & "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• Maintained JIRA team and program tech lead with Change management review dashboards.
• Monitor JIRA logs when performing migrations, troubleshooting user's/system issues.

Environment: JIRA, HPQTP, Service desk, Bitbucket, Stash, Crowd, Confluence, GIT, JQL, SQL Ant, Maven, PERL, portfolio, Shell Scripts, UNIX, Linux, VMware, Zephyr, Infrastructure.

JIRA Admin

Confidential -Foster city, CA

Responsibilities:

• Administration of Atlassian tools as well as other tools.
• Created workflows for projects in Jira defining rules for issue resolution.
• Installed tools for project setup - Jenkins, Jira, Sonarqube.
• Work with teams to understand their processes and configure tools to suit their processes.
• Perform application and system administration tasks including data backups, scheduled jobs, and software upgrade
• Communicate regularly to teams for upgrades, improvements, issues, and outages.
• Installing / configuration, upgrading and customization of Atlassian JIRA tool on Linux machine (virtual machines).
• Configuring the layout, dash board and design.
• User, group and project management.
• Configuring Security and fields.
• Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
• Grant user permission to projects according to the role given by the company.
• Integrating with a source control systems SVN, CVS and Clear Case.
• Upgrading JIRA and Fisheye tools need basis.
• Switching JIRA HSQL database to SQL database/ my sql/ oracle databse.
• Configuring global setting.
• Server Administration and Managing Plugins.
• Perform project-to-project and/or instance-to-instance data migration.
• Upgrading all tools and switching databases.
• Able to research Atlassian best practices in order to implement them in Internal and Client Projects.
• Able to research Adobe tools to best practices in order to implement them in Internal and Client Projects.
• Customizing email notifications.
• Responsible to perform scheduled backup at all levels.
• Responsible for restoring database in case of failure.
• License management of all tools. Working on performance tuning of all tools.
• Assisting users in technical issues and licensing.
• Handling application Support, Incident management issues.
• Perform system administration tasks including data backups, scheduled jobs, and software upgrade.
• Develop and promote standard operating procedures and templates.

Environment: Linux, JAVA script, HTML, CSS, Shell and Perl scripting, JAVA, XML, XML, Postgre SQL, Eclipse, Maven, Web services, Bamboo.

Jr.Jira Admin

Confidential - Bethesda, MD

Responsibilities:

• Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Plan, implement, document, and administer configuration management across multiple projects.
• Responsible for all production related changes/builds/deployments.
• Created SVN branches for future parallel releases.
• Experience in SVN, Jira, and Jenkins.
• Used Jira and TFS for bug tracking and attended daily Scrum meeting.
• Worked with product owner in an Agile\Scrum environment performing Incremental Software development testing.
• Developed Test Plan, Test cases for JDE on the AS/400 ILE application, performed Functional, regression and UAT testing with Users.
• Developed check off list for testing bi-weekly Sprints and Performed end to end and UAT testing.

Environment: Jira, J2EE, iLog JRules, PERL, Shell Scripts, Stash, Crowd, Confluence, GIT, UNIX, Linux SQL Server.