PROFESSIONAL SUMMARY:

• 15 Years of strong extensive IT experience towards Project Management, Agile PMO, Quality Management, Analysis, Testing and Resource Management. Proactive, performance - driven IT professional, with QA Lead experience of more than 10+ years.
• Currently working for the client AT&T in St Louis, MO as Testing Lead with a team of 2 at onshore and a team of 8 from offshore. E2E testing/QA of AT&T Mobile Apps on different platforms - iOS, Android & Windows.
• Extensive experience in SDLC using Waterfall and Agile (Scrum) methodologies.
• Well experienced in Creating Product Plan, Schedule, Estimation and monitoring.
• Extensive experience in Quality Center, JIRA, Rally, TDP - IBM Rational.
• Having experience of working in the Global Delivery Model for more than 8 years and has experience in handling multiple projects at a time both at Offshore and Onsite multiple locations.
• Extensive experience in Agile Ceremonies and methodologies.
• Daily interaction with technology staff including Developers, DevOps Engineers, Product management (Product Owners), and Program management to identify scope of projects and engage in creating Project plan, schedule, monitoring & execution of projects till closure.
• Manage Large and big projects worth of $2 to $5 million across multiple teams and different locations.
• Good Exposure to Global Delivery Model, done resourcing, planning, estimation, performance appraisal, team building for 20- 30 resources at Onsite & Offshore.
• Excellent communication, interpersonal, analytical skills and strong ability to perform as part of a team.
• Great understanding of Agile Manifesto, Frameworks and Principles.
• Exposure to Mobile Automation tool - ZAP-fiX for automating test scripts to be run on various mobile devices. Theoretical knowledge on Selenium WebDriver, have done some POC's as part of Web automation.
• Around 2yrs of experience on VOIP Protocol - SIP
• 4 years of experience in telecom switching projects in Java.
• 5+ years of onsite exposure at client locations in USA, UK.

TECHNICAL SKILLS:

Project Management: MS PowerPoint, MS Excel, MS Visio, Waterfall & Agile/Scrum Methodology.

Domain: Telecom.

Programming: Core Java.

Database: LDAP, MySQL.

Operating Systems: RHL 5, Solaris 8, Windows 7,10.

Protocols: SIP, MGCP, TCP/IP.

IDE: Eclipse4.7, FlexBuilder3.

Requirements/Defect Management Tools: Rational Clear Case, Clear quest, RTC, QC, TDP, Rally, JIRA.

PROFESSIONAL EXPERIENCE:

Confidential, St Louis MO

Testing Lead/Manager

Environment: iOS, Android and Windows native apps for AT&T mobile, tablets, Selenium Web driver for automating web test cases.

Responsibilities:

• The AT&T mobile experience has 4 different versions - 3 Mobile apps and a Mobile HTML web site. Every release has new features being added for AT&T mobile customers. Working in agile methodology demands continuous development and testing in parallel one sprint after another. Interacting with client right from the requirements stage, highlighting about the issues, risks, reporting daily status of project related activities, to delivery of the application.
• With a team of 2 PMs reporting to me at onshore and 10 offshore testing resources, I’m responsible for delivering the AT&T mobile applications into the market on different platforms such as iPhone, Android & Windows. These apps are both in native and browser version. Every 3-4 months we work on new versions of the app and after several rounds of QA/UAT testing on the app, they go Live to the end user.
• Plan, execute, and finalize projects within triple constraints working in an Onshore/Offshore delivery model - delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members to deliver projects according to plan.
• Identify, effectively communicate, resolve project issues and risks and develop risk mitigation plans. Effectively communicate project health to stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.
• Have in depth knowledge of E2E Mobile Application to support wider range of Mobile Operation System, Mobile Devices and Tablets, our project feasibility guidelines and, most importantly, our proprietary customizations to Enterprise Mobile Platform with users to assist in determining current operating procedures, clarify program intent, identify problems and suggest modifications to adapt existing programs to new requirements and to increase operating efficiencies.
• Fair knowledge to automation tools such as Selenium Web driver, ZAP-fix and Mobile labs to automate test scripts.

Confidential, CT

Test Lead

Environment: Eclipse Galileo, RTC

Responsibilities:

• UDA (Unified Desktop Application) is a PC based software application that is used by many Stock Exchange brokers around the globe who do world-wide trading by making calls, texting & voice mail features.
• Every release has a new set of features added to the product and the same will be tested offshore by my team before releasing the product for System testing. The team identifies the defect well before in hand and informs the development team about them before the Quality Testing team raises a bug. Our team is an interface between the Dev and Quality Engineering team working together to report issues and the status first-hand to the management team both offshore & onshore.
• Smoke testing of daily/weekly builds, writing test cases, execution and Reporting the status/defects to the management team both at onshore & offshore.

Confidential, CT

Test Lead

Environment: Audio Codes Media Gateway, Cisco Call Manager, Avaya PBX.

Responsibilities:

• Interoperability testing with the third-party vendor devices
• Testing our client’s VOIP product with other vendors in the market like Cisco and Avaya. Also testing the SBC (Session Border Controller) functionality of the Media Gateway from Audio Codes.

Confidential, CT

Test Lead

Environment: PHP, XML, HTML, AJAX, JSON, JQUERY, MYSQL.

Responsibilities:

• UDA stands for Unified Desktop Application based on a client/server model on the user’s desktop that is used to make/receive calls just like a physical telephone. There are two modules here client (UDAC) and server (UDAS).
• To test the individual UDAC and UDAS, PHP simulator was developed to verify the XML message exchanges between the components. This would aid in unit testing of the individual modules without any dependency on the other modules.

Confidential, CT

Test Lead

Environment: Linux, C++, libCurl.

Responsibilities:

• Multiple instances of this automation software shall be invoked to simulate multiple Turrets
• Ability to respond to messages from A/S especially for various voice applications.
• Ability to update LineStatus from ApplicationServer.
• Ability to easily upgrade simulator to different Dunkin releases. application/media servers.
• Provides the performance test report based on collected data e.g. CPU usage, successful calls, number of simultaneous calls, CPS, Line Status updates, call failure etc.

Confidential, CT

Test Lead

Environment: Windows, Core Java, Servlet, FLEX, Swing, SQL Server.

Responsibilities:

• IQ/Impact is a PC application that works in conjunction with the trader’s turret. The application provides the trader, the ability to monitor and answer incoming calls as well as place calls on hold, transfer or divert them and retrieve or disconnect the call.
• The Trader can also make outbound calls from the directory, call list, and a follow up list or by manually typing in a number or a contact name. They can also intercom another trader as well as be aware of other trader’s presence. The application can also invoke a screen pop within Outlook or any web browser-based application.

Confidential, CT

Test Lead

Responsibilities:

• This job involved configuring, installing, testing & bug fixing for the IPC’s Alliance switch, TCS server and IQ/Impact application in the network, test it thoroughly and educating the end customer on the usage.
• Also involved co-coordinating with the offshore and onshore team during the installation task. Have installed/configured for 4 different clients, onsite.

Confidential

Test Lead

Environment: C++, LDAP Netscape Directory Server

Responsibilities:

• Registration server keeps track of the SIP users registered (called binding) with a database called Location services, provides authentication capabilities to registrations. Registration details are maintained to provide SIP access to only valid users. Whereas the Location Services contains a list of bindings of address-of-record keys to zero or more contact addresses. Involved in Design, Implementation and Testing.

Confidential

Involved in Designer

Responsibilities:

• Implementation of Common Open Policy Service (COPS) Protocol Frame work. This protocol is basically a Client/Server Protocol where the Server (PDP) analyzes the information, takes the decision, and relays it to the client (PEP). Involved in Design, Implementation, Unit Testing and Bug Fixing. Involved in Design, Implementation, Unit Testing and Bug Fixing.

Confidential

Involved in Design, Implementation, Unit Testing and Bug Fixing.

Responsibilities:

• Law enforcement agencies are authorized to tap and record suspect voice conversations. This provision presently available with circuit switched networks needs to be extended to VOIP network, and trace signaling messages and tap into voice sessions that occur on the IP network as well.

Confidential

Involved in Design, Implementation, Unit Testing and Bug Fixing.

Responsibilities:

• MGCP - protocol used to route packet calls over the IP network. The CSX2100 switch to route MGCP-to-MGCP, both to subscribers on the switch. Additionally, the CSX2100 will serve MGCP-to-PSTN, PSTN-to-MGCP, MGCP-to-SIP, and SIP-to-MGCP calls. Involved in Design, Implementation, Unit Testing and Bug Fixing.

Confidential

Involved in Design, Implementation, Unit Testing and Bug Fixing

Responsibilities:

• Testing was an onsite support at the client’s place in Boca Raton, Florida, to help them in their testing activities and the FCS (First Customer Shipment) requirements.

Confidential

High Level Designer

Responsibilities:

• Call Transfer sub-features - Restricting Call Transfer to certain call types; e.g., intra group only, etc.
• Call Forwarding sub-features - Providing Call Forwarding variations tailoring for BBG usage.
• Intercom Dialing Expansion - Allowing 3-5-digit extension dialing, where the extension number needs not be aligned with the PSTN Direct Dialed address. Currently, the CSX system supports 4-digit extension dialing, where the 4 digits are the same as the last four digits of the PSTN DDD address.
• Assume Dial ‘9’ options to ‘escape’ to PSTN dialing. In this case, special prefixes are assumed for Intercom Dialing.
• Variable length Inter-Digit Timing - Accommodating ‘slow-dialers.’
• Increased number of lines per BBG system - Extending the BBG capacity to allow up to 1,000 subscriber lines per BBG. Involved in High Level Design, GUI and Database modification.

Confidential

Writing test application for validating the framer driver

Environment: C, VxWorks

Responsibilities:

• The product consists of DS3 Line Interface cards - one for incoming traffic and second for outgoing traffic. The DS3 lines carry ATM cells in which IP and Non-IP traffic are embedded. The DS3 Line Interface Unit terminates the DS3. In the receive direction the DS3 header is removed and the Header Error check is performed and the ATM cells are transmitted on the UTOPIA Bus. In the Transmit direction the DS3 framer frames the ATM cells received from the UTOPIA Bus. The T3 driver in the physical layer will ensure that the DS3 line is configured and the Performance monitoring and Alarms handling activities for the DS3 are in place. Involved in writing test application for validating the framer driver.