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Servicenow Developer Resume

Columbus, OH

SUMMARY

  • IT Professional wif 7+ years of experience wif 5+ years of experience in ITSM and ITIL as a Service Now Developer/Consultant and 2 years of experience as java developer.
  • Configured Applications using ServiceNowtool used in ITIL Management. Deep functional and technical knowledge of the ServiceNow platform as well as experience in delivering medium to large - scale ServiceNow implementations.
  • A ServiceNow expert wif experience on implementing end-to-end service catalog, Incident Management Configuration & Asset Management, Change Management and Release Management wif extensive knowledge on Content Management System.
  • Experience working wif e-mail notifications, inbound actions, reports, gauges and homepages.
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
  • Experience in integration of ServiceNow wif various external Web Services and also Email Integration, LDAP integration
  • Experience in IT Operations Management (ITOM) implementation.
  • Experience in configuring the SLAs for various ITIL processes as per the client requirements
  • Good knowledge of CMDB and Asset Management including Service Mapping, Use of BSM Map and defining Configuration item relationships
  • Expertise in building CMS portals on Service-Now platform
  • Integrated wif Active Directory using LDAP for authentication and loaded users, groups and roles into ServiceNow.
  • Experience in RDBMS like Maria DB, MySQL.
  • Experience in developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
  • Experience in SDLC Methodologies such as Waterfall, Agile, Scrum etc.,
  • Experience in Business Process Management (BPM) tools.
  • Experience in Application Architecture, Analysis, Technical, Design, Development, Implementation, Performance Tuning, Testing, Configuration Management.
  • Experience in developing applications Coordinated wif the cross-functional teams and have an experience in off-shore Environment.
  • Web application development using JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap
  • Strong experience in client interaction and understanding business application, business data flow and relations from them.

TECHNICAL SKILLS

Languages: JavaScript, HTML, Java Script, C, C++, J2EE, AngularJS 2, VB, SQL, Python, Django, CSS, CSS3, Jelly Script.

Service Now: ServiceNow, ITSM suite, Remedy, ITOM

Web Technologies: HTML/HTML5, XML, CSS2/CSS3, XHTML, AJAX, JQuery, Angular JS, Bootstrap, TOAD, Web ServicesWeb/Application Servers IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat IDE Eclipse, Net Beans, TOAD

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum Databases Oracle DB, MySQL

Database Tools: TOAD, Maria DB, SQL*Plus10g/9i, Maria DB

Operating Systems: Windows 2000, Windows Xp, Linux, Mac Os.

Version Control Tools: CVS, SVN

Tools: and Packages Rational Rose, Ant, Maven, Log4j, TOAD, MS Office, Dreamweaver QA standards ISO, SOX

PROFESSIONAL EXPERIENCE

ServiceNow Developer

Confidential -Columbus, OH

Responsibilities:

  • As Service-Now Technology Analyst wif experience on implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management wif extensive knowledge on Content Management System
  • SCOM Integration using Evanios.
  • Prepared CMDB solutions for various environments/clients.
  • Configured LDAP Server and LDAP Listener for updating the user and group table record
  • Service-Now Discovery (Fuji, Geneva, Helsinki release): Planning, implementation and Administration.
  • Business Service Maps built through Service Mapping.
  • Planning & executing Servers (Windows\Unix\Linux\ESX\Hyper-V\Solaris- Zones), Network
  • Installed and configured collectors configured credentials and built service watch dashboards in Service watch.
  • Created Buttons and context menus both on form and lists using UI actions
  • Involved in creating ACL's as per the client needs
  • Ensuring that the Discovery process (ServiceNow and ADDM) isrunning smoothly and capture all the CIs in the environment.
  • Creating database views to pull the reports on variables, which are being used by catalog items
  • Responsible for building out UI changes using, CSS, Angular, and JavaScript in the CMS.
  • Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow wif other systems and customization.
  • Used Maria DB instance in order to manage large number of Queries.
  • Responsible for Target Discovery in casewhere some particular information is required for a specific Configuration Item.
  • Involve in migration between various environments in Service-Now using update sets and import sets Worked wif reporting in configuring Service Level Agreements (SLA).
  • Writing Catalog client scripts and UI policies to make client side changes
  • Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.
  • Installed and configured collectors configured credentials and built service watch dashboards in Service watch.
  • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
  • Worked wif reporting in configuring Service Level Agreements (SLA)
  • Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
  • Maintained the Configuration Items and modified the forms and form Sections
  • Involved in creating UI Pages, UI Actions, Catalog UI policies, Business rules, Client side scripting and server side scripting.
  • Created homepages including basic reporting, gauge configuration and dashboards.
  • Worked wif transform maps, data sources and different transform scripts for data loads and management.
  • Created many integrations wif teams using REST, SOAP, and custom processors in ServiceNow
  • End to end Knowledge Transfer to other resources for Discovery related tasks over multiple tools - ServiceNow and BMC-ADDM.

Environment: Service Now Geneva/Helsinki/Istanbul, ITOM, ITSM,ITIL, Maria DB, HTML5, Java Script, JSON, Angular JS, SOAP, Web services, MS SQL Server, Integration, SCRUM.

ServiceNow Consultant

Confidential, Bowie- MD

Responsibilities:

  • Participated in Service-Now Quick Start Implementation process and worked wif Service-Now in the process of implementation of Incident, Change, Problem, Knowledge and Service-Catalog.
  • Moved data in and out of an instance using import sets and transform maps and also auto import of data into service now.
  • End-to- end implementation of ITSM modules IM, PM, CM, SLM, CMDB, KM, and Service Catalogs along wif Service Portal Minimal Customizations.
  • Complex client/server validations, workflows.
  • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
  • Configured and modified the HTML fields and tool bar using the Tiny MCE HTML editor
  • Used ACCESS CONTROL RULES for securing and providing the right access to right person/role.
  • Daily monitoring/update of tasks using SDLC (Sprints, stories etc.) module is Service now
  • Client Communication.
  • Worked on DISCOVERY and set up mid servers and check for the connectivity
  • Used SERVER SIDE SCRIPTING (Business Rules, UI Action) to meet the data requirements set forth by the Customer.
  • Record producers, Maintain Items to provide user an intellectual and easy to understand UI to submit catalog items.
  • Experienced wif SSO (Single Sign On) in ServiceNow.
  • Configuring reports, scheduled reports and created custom charts.
  • Configuring service level management (SLA, OLA).
  • Working knowledge of web applications, networks, protocols and email
  • Involved in configuring the Data Policies and UI Policies as per the requirements
  • Created data sources and loaded the Service-Now tables wif different data formats
  • Responsible for ensuring that all the CIs are registered and these records are correct and up to date
  • Creating database views to pull the reports on variables which are being used by catalog items
  • Developed new service catalog items and fix bugs in incident, problem and change management

Environment: Service Now, Calgary and Eureka, JavaScript, JSON, jQuery, Web services, SOAP, XML, HTML, me frames, UNIX, AJAX, Integrations, ITIL V3, SCRUM.

Remedy/ServiceNow Developer

Confidential, NY

Responsibilities:

  • Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
  • Business Rules were created to insert records in a custom table (user profile) which managed that which user is having which role in which application and an authorization flag was placed which was made as false until and unless it was not approved from Application Approver/owner.
  • Used JDBC and ODBC of Data Sources for setting up the configuration database in Service now
  • Once a role was assigned to the user an approval was sent to the Application owner requesting the approval of that application wif that role.
  • Set up the SLA for the incident, problem, change management processes as per the requirement
  • Established and maintained effective communications wif customers, other technology specialists, and vendors about services.
  • Once approved user could access the list, table, view, form based on the operation assigned to that role.
  • Used system logs to view information about system activity (me.e. Work Flow, Configuration, Transaction, Email, Events, System and Upgrade logs)
  • Working wif process owners and business stakeholders to translate business requirements into functional requirements wifin ServiceNow.
  • Worked on PPM project management and demand management.
  • Worked extensively on LDAP integrations. Very good understanding of Integration wif these varieties of protocols: SOAP, JDBC, and ODBC
  • Coordinated Service Catalog options, including two-step checkout, cart controls, variables and also created notifications based on user requirements and also configured inbound email actions to create incidents or request
  • Worked on UI customizations for forms, lists and UI actions
  • User was restricted to access the list through arguments.
  • Client scripts were used for hiding/showing fields on various forms.
  • Configuring reports, scheduled reports and created custom charts.
  • Involved in LDAP integration wif Service Now for obtaining users and groups
  • Experience wif scripting in ServiceNow
  • Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
  • Worked extensively on LDAP integrations. Very good understanding of Integration wif these varieties of protocols: SOAP, JDBC, and ODBC.
  • Documented all implementations and best practices defined wifin team.
  • Involved in daily, weekly and monthly meetings wif client on the work progress and discussions on the upcoming work.

Environment: Java script, Jelly Script, Workflows, Incident Management, Problem, Change, CMDB, HTML, CSS

ServiceNow Consultant

Confidential

Responsibilities:

  • Configurations: Customizations -IM, PM, CM, AM/CMDB, SLM, SRMS.
  • Integrations- LDAP, CDI, SCCM.
  • Design - Creating Business Design and Technical Design.
  • Development - Customizations, Post go-live Enhancement, creating forms based on requirement, Creating Menus, Creating Server and Client side work flow Components, Multiple Bug Fix, investigation of complicated workflow design and issues, Log Analysis, Unit Testing of Developed Applications.
  • Integration of Service Now wif SCCM/AD
  • Moving SR, Work Order, Workflows, UI Policies SLA, etc. from once instance to another post go ahead
  • Multiple bug fix and enhancement
  • Performed ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming.
  • Worked a few projects wif Mid Server, Web Services, Email and other relevant technologies to integrate tools wif Service Now.
  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions using a number of technical skills.
  • Customizing pages for database operation and HTML in UI Macros for better user Interface
  • Attending daily Scrum meetings to share progress on user stories and stay in sync wif Scrum master and team members
  • Strong fundamentals ITIL/ITSM V3 processes
  • Automation of approvals and Change process
  • Web Service Integration, MID Server Integration, SSO Integration, new project planning and documentations

Environment: HTML, Java Script, Ajax, Java, Servlets, JSP, ibatis, Tomcat Server, SQL Server, Jasper Reports.

Java Developer

Confidential

Responsibilities:

  • Analyzed and addressed requirements in product design
  • Systems integration, including design and development of APIs, Adapters, and Connectors
  • Proficiency in developing SQL, PL/SQL in JDBC wif Oracle 9i/10g as well as client-server environments
  • Written low-level design for features Document Creation, Container Creation and Document Relocation.
  • Test Driven Development / Behavior Driven Development
  • Worked on Multi-threading, Spring, Java Collection
  • Developed the Admin screens using JSP and JavaScript
  • Development of software and web applications using common commercially accepted programming languages (HTML, JAVA, XML, CGI, Visual Basic, C++).
  • Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc.)
  • Developed XML parser classes by using JAXP and XPATH API for parsing XML documents.
  • Developed ANT build scripts to compile and create jar files for EJB deployment in the production
  • Involved in development of presentation layer using JSP and Servlets wif Eclipse IDE 3.4.
  • Developed an interface for parsing XML and storing it in the DB2 database and vice versa
  • Worked wif HQL and Criteria API from retrieving the data elements from database.
  • Review code developed by team members to ensure adherence to technical specifications and operational standards, and provide feedback on improvements

Environment: SQL, HTML, Servlets Java Script, Ajax, Java, JSP, ibatis, Tomcat Server, SQL Server, Jasper Reports.

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