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Production Support Lead Resume

San Francisco, Ca


  • To obtain a position as software engineer in a fast - paced technology company and groom myself with varied responsibilities and creating a potential for advancement.
  • Around 11+ years of IT experience in software analysis, design, development, maintenance and support of different applications using Standalone, Web and Client/Server technologies in N-Tier J2EE Architecture on various UNIX (Solaris/Linux) and Windows environments.
  • Experience in complete software development life cycle including Analysis, Design, Development, Testing, Implementation, Maintenance and Support.
  • Worked in diversified areas like Retail and Telecom Domain.
  • Good implementation knowledge of OOPS concepts.
  • Experience in developing Application & Framework using MVC Architecture SPRING MVC, J2EE Design Patterns and Core Java Patterns.
  • Strong server side coding experience using Core Java, Servlets, JSP, JUnit, XML in Unix and Windows environments.
  • Hands on experience in using various Application servers like Weblogic and Web Servers like
  • Extensive experience in IDEs like Eclipse and IntelliJ.
  • Working knowledge in multi-tiered distributed environment, OOAD concepts, good understanding of Software Development Lifecycle (SDLC) and familiarity Service Oriented Architecture (SOA).
  • Extensive knowledge of SDLC (Software Development Life Cycle) such as Waterfall and Agile.
  • Experienced in CI (Continuous Integration) practice and its tools like Electric commander and Jenkins.
  • Worked with different DBMSs like Oracle 9i/10g/11g and MySQL.
  • Experience in using version control and configuration management tools like SVN and GIT.
  • Experienced in supporting distributed applications using an industry accepted ITIL standard (IT Infrastructure Library).
  • Experience in application performance and monitoring tools like Splunk, Grafana, Graphite and New Relic.
  • Good exposure to application performance testing tool JMeter & Blazemeter.
  • Experienced in ticketing tool ServiceNow.
  • Good exposure to scheduling tool CA Workload Automation.
  • Successful in meeting new technical challenges and finding out solutions to meet teh business needs by interacting with teh client and stakeholders.
  • Quick Learner and adaptable to new technologies in short span and implement them in real time projects for fast and quality development & productivity.
  • Highly motivated team player with good Interpersonal and Customer Relational Skills. Proven Communication, Leadership Qualities and TEMPeffective Analytical & Problem-solving skills.


Programming Languages: Java, Ruby, SQL, Flex

Java/J2EE Technologies: Spring, Servlet, JDBC

Web Development: JSP, Servlet, CSS, XML, JSON

Frameworks: Spring MVC, SOA, Cairngorm


Messaging Technologies: IBM WebSphere MQ Series

Application/Web Servers: Web Logic, Apache Tomcat

Methodologies/ Design Patterns: OOAD, OOP, MVC, DAO, Singleton

Databases: Oracle9i/10g/11g & MySQL 5.1

IDEs: Eclipse, IntelliJ

Build Automation: Ant, Maven and Gradle

Testing and Logging Frameworks: JUnit, Log4J

Tools: Microsoft Visio, TOAD, SQL Developer, Adobe Flex builder 3

Continuous Integration: Electric commander, Jenkins.

Infrastructure Automation: Chef

Development Approaches: Agile Application Development (AAD), Waterfall

Performance Tools: JMeter, Blazemeter

Operating Systems: Windows, Unix, OS X Yosemite

Application performance and Monitoring tools: Splunk, Grafana, Graphite, New Relic

Ticketing and Issue Tracking Tools: ServiceNow, Jira

Scheduling Tools: CA Workload Automation


Confidential, San Francisco, CA.

Production Support Lead


  • Worked on maintenance, minor enhancements and production support of ecommerce applications.
  • Provided L2 support on Incident Tickets/outages and problem management as per ITIL framework.
  • Incident, problem & change management.
  • Minor bug fixes and outage handling.
  • Have worked on various internal products used for Product and category management, Marketing content management, pricing and promotions and Order Management System.
  • Performed application availability, health checks and functional testing during minor and major releases/changes.
  • Validation of business requirements.
  • Redesign teh application functionalities for better client experience and performance.
  • Delivered teh solutions keeping focus on client’s expectations / SLAs
  • Worked on weekly, monthly and ad-hoc reports for senior management review.
  • Involved in preparing run books, process documents for multiple applications.
  • Motivated and assisted teh team members to face teh challenge to meet client’s requirement.
  • Created Disaster recovery plans for peak volume days (Black Friday & Cyber Monday).
  • Performance/Load testing teh production environments to make sure teh systems are peak ready and perform well under high load.
  • Worked as teh one of teh Technical Product Owner for Order Management System.
  • Developed automation tools and scripts to improve teh availability, manageability and operability of services
  • Involved in development of multiple automations and tools to halp teh operations team minimize teh day to day redundant work and error prone tasks.
  • Ensured correct checks/metrics are in place for teh monitoring of business-critical functions.
  • Created application metrics dashboard on Grafana and Graphite.
  • Ensured Root Cause Analysis for all teh severities are done on time.
  • Mentor and guide team members, co-ordinate with onshore counterparts.

TOOLS/TECHNOLOGIES/ENVIRONMENT: Java/J2ee, Spring, Apache Tomcat 8, Angular JS, javascript, Gradle, Chef, Splunk, Subversion, Git, Splunk, Jenkins, IBM MQ, JMeter, Collectd, Git, Apache Log4J, JIRA, Unix, PUTTY, Soap UI, Eclipse, Grafana, Graphite, Toad, SQL Developer, IBM Websphere MQ, WinSCP, CA Workload Automation, ServiceNow, New Relic.


Software Engineer


  • Developing applications using Adobe flex, actionscript and Java.
  • Managing development of sub modules, resource planning, providing technical leadership, reporting progress to project manager.
  • Implementation of tools for automated unit testing and code quality tracking.
  • Code Walkthrough, Design Review and Version Management (Star Team, SVN)
  • Coding for front-end and middle tier logic of teh application.
  • Unit testing and System integration testing.
  • Developing project standards
  • Worked on y-files for graphically representing circuits and network diagrams.
  • Defect Fixes and support.
  • Evaluation and implementation of software development and testing tools.
  • Ensure adherence to quality processes.
  • Been a part of ORT of teh system after teh product went Live.
  • Been independent worker in most of teh modules.
  • Mentoring new people joining teh project, for a complete walkthrough of teh system and domain knowledge.

TOOLS/TECHNOLOGIES/ENVIRONMENT: Java/J2EE, SQL, Tomcat, Eclipse, Toad, Tortoise SVN, Flex, Oracle 10g, Weblogic, Adobe Flex builder 3, y-files, SQL Navigator.

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