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Sr. Service Now Developer/admin Resume


  • Over 7 years of experience in software analysis, design, &development of enterprise applications.
  • Over 5 years of experience in ServiceNow platform as bothDeveloperand Administrator. successfully implemented ServiceNow project in desire timeline independently managed the client interactions and escalation.
  • Designed, developed and delivered end to end customer self - servicecatalog on ServiceNow from Dublin release And on.
  • Expertise on creation of workflows forServiceCatalog items in ServiceNow.
  • Participated in process designing sessions and documented ITIL process flows
  • Identify and accomplish opportunities to provide additional value to our clients.
  • Direct hands on experience on various ServiceNow modules likeServiceCatalog Requests, Incident, Problem, Knowledge base, Change management, CMS Reporting, Gauges, Integration with Web Services.
  • Good hands on experience in configuration and customization of various ServiceNow applications.
  • Good knowledge of CMDB and Asset Management.
  • Experience in handling tables on CMDB and also had a profound knowledge and experience on DISCOVERY & SERVICEWATCH.
  • Functional knowledge and implementation experience of ITSM frameworks.
  • ServiceNow Administration and Production support including maintenance of lower life cycle instances.
  • Strong understanding of ITILV3.
  • Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
  • Experience in Installation and Configuration of different modules ofServiceNow.
  • Using Bi-directional integration which is more complex than uni-directional integration.
  • Migration INTEGRATION of Knowledge from CAServiceDesk, BMC Remedy into ServiceNow.
  • Developed script on server side and client side for BUSSINES RULES, UI POLICIES, UI ACTIONS, and UI MACROS & CLIENT SCRIPTS.
  • Creating UI script for AngularJS (1.3 framework).
  • Strong experience in JavaScript used in client scripts, business rules, UI policies, UI actions
  • Setting up Discovery Application and configuring it to update the CMDB Accurately.
  • Automating simple and complex multi-system tasks on remote servers using Orchestration
  • Managing Puppet configurations using Orchestration activities
  • Configuration Development and development of Requirement Integration components (SSO, LDAP).
  • Development experience adhering with SDLC processes.
  • Hands on experience in web development using HTML, JavaScript and CSS
  • Using SOAP or REST web services to e-bond the two instances(plumbing)
  • Extensive experiences include writing Business Requirement Documents (BRD), Functional Specification Documents (FSD), Business Process Re-engineering (BPR), Use Case Specifications, and System Development Methodology (SDM).


ITIL: ITSM, Service Now, ITIL, CMS

Programming Languages: Confidential, Confidential ++, Java, SQL, PL/SQL

Application Servers: IIS 5.0, Apache, Tomcat, WebLogic Operating Systems Windows/XP, Unix/Linux

Software Methodologies: SDLC, Waterfall, Agile, Scrum, StartNow Databases Oracle 10g, MySQL, SQL Server

ServiceNowVersions: Berlin, Calgary, Dublin, Eureka, Fuji, Geneva, Helsinki

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC

Scripting Languages: JavaScript, Glide Script, HTML, CSS, Angular JS, XML, XHTML



Sr. Service Now Developer/Admin


  • Maintained the Configuration Items and modified the forms and form Sections.
  • A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management. cloning. Good knowledge on Single Sign on and event based integrations.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets.
  • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge,ServiceCatalog, CMDB in ServiceNow.
  • Worked extensively on Configuration& Asset Management, Change Management and Release Management.
  • Development of requirement integration components (SSO, LDAP, SOAP).
  • Worked on UI Macros to create pages as templates on requirement from the stake holders
  • Configured multiple forms for Asset module using Configuration Management Database.
  • Resolving typical Users access and roles issues by checking active directory and users table.
  • Pulling reports and scheduling the reports as per the client requirement.
  • Creating database views to pull the reports on variables which are being used by catalog items
  • Creating the UI pages to use them in catalog items, Implemented using UI scripts.
  • Analyze problems; create new solutions and new techniques.
  • Reports,ServiceLevel Agreement, Notifications, and Alerts.
  • Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
  • Has been part of end user self-serviceportal management.

Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows 7/Unix.


Service Now Developer/Admin


  • Assisted client implementing the MSP (ManagedServiceProvider) instance forServiceNowand domain separation forServiceNowInstances.
  • Worked with client and functional requirements withinServiceNow.
  • Designed and implemented new functionality using Business Rules, UI Policies and Access Lists.
  • ServiceCatalog and Request Workflow Design and Configuration.
  • Created complex work flows for both standard and nonstandard catalog items.
  • Designed the Content Management System for various systems which involved layout, CSS andservicecatalog work.
  • Worked on DISCOVERY and set up mid servers and check for the connectivity, became an expert in troubleshooting Discovery tool.
  • Created suggested relationships for configuration items in CMDB.
  • Created Workflows for Incident Management, Change Management,ServiceRequests and SLA's.
  • Created Buttons and Context Menus both on form and lists using UI actions.
  • Designed many email templates by using html and jelly scripting and used them in notifications.
  • Worked with windows team, network team and asset team in order to check for the data collected through discovery is accurate.
  • Written script includes and invoked them in Business Rules and Client Scripts.
  • Created data sources and loaded the ServiceNow tables with different data formats.
  • Created transform maps both automatic field mapping and scripting.
  • Worked on Asset Management and loaded the data into it.
  • Created Knowledge Articles to document the steps in creating the catalog items.
  • Worked on the integration of ServiceNow with Siebel, integratedServiceCatalog and Incident module.

Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows 7/Unix.


Service Now Developer


  • Use & Administration of common platform applications: Knowledge Base,ServiceCatalog, Workflows, SLA's, Reporting etc.
  • Core Application Administration: Policies & Interactions, Application Security, Events & Notifications.
  • Managing client scripts, UI policies, UI actions and Data policies.
  • Moving data in and out of an instance using import sets and transform maps and also auto import of data intoservicenow.
  • Reported inconsistency of form fields and maintenance of CMDB CI's.
  • Administered all of the windows machines and application with the help of Power Shell.
  • DefiningServiceLevel Agreements (SLAs), notifications, and reports.
  • Develops new applications from beginning to end.
  • Maintain LDAP integration and user configurations
  • Maintain Single Sign -On integration.
  • Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate
  • Written script includes and invoked them in business rules and client scripts
  • Imported many CI's using import set tables
  • Created data sources and loaded theService-Nowtables with different data formats
  • Created transform maps both automatic field mapping and scripting
  • Also worked on Asset Management and loaded the data into it.
  • Maintains existing applications. Creates code that meets system standards.
  • Integration ofservicenowwith LDAP for authentication.
  • Integration ofServiceNowwith BMC Remedy for ticket creation on change submits.
  • Subject Matter expert on Incident Management, Change Management Process and Knowledge article.
  • Recommends appropriate design alternatives to be implemented based on customer constraints.
  • Develops conversion plans and procedures.
  • Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.
  • Migration of customizations from one instance to other instance.
  • Ongoing Maintenance.

Environment: Eureka/Fuji Server Side scripting, Transform map and transform script, SOAP and REST API.

Confidential, San Jose, CA

UI Developer


  • Involved in development, design and implementation of front end part of the application.
  • Developed the UI Screens using HTML5, XML, Java Scripts, Ajax, JQuery Custom-tags and CSS3.
  • Responsible for the overall layout design, color scheme of the web site using HTML5, XHTML and CSS3 and Responsible for creating detailed wire frames and process flows.
  • Implemented user interface guidelines and standards throughout the development and maintenance of the website using HTML, CSS, JavaScript and JQuery.
  • Worked with CSSbackground, CSSLayouts, CSSpositioning, CSStext, CSSborder, CSSmargin, CSS padding, Pseudo elements and CSS behaviors.
  • Used JQuery to select and manipulate HTML elements and also CSS manipulation.
  • Used JQuery mainly for adding several functionalities to the application (calendar, tooltips, popover, hiding elements validation, making Ajax calls, etc.).
  • Involved in integrating the front end UI to the back end using Struts/Spring framework.
  • Enhancement of existing application utilizing JSP, Created HTML navigation menu that is role based menu items changes dynamically, derived from the database in the form of XML.
  • Developed cross-browser/platform HTML5, CSS, and JavaScript to match design specs for complex page layouts while adhering to code standards.
  • Created graphics including Icons, Images and logos using Adobe Flash Catalyst.
  • Involved in designing Blogs, Recipe pages, Sweepstakes, Dash Intercept etc., for Dash sites using Open CMS XSD, XML, XSLT, JSP etc. Used JavaScript DOM manipulation and JavaScript event to generate the data result in UI.
  • Used Ajax for asynchronously exchanging small amount of data with the server behind the scenes and updating the JSP page.
  • AJAX Script Manager and Script Manager Proxy controls to register JavaScript and webservicefiles. website header, menu, information containers, grid styles, navigation, forms, buttons, icons, images, User components and application widgets creation with suitable color schemes.
  • Workedwiththeteamofarchitectsandback-endDeveloperstogatherrequirementsandenhancethe application functionality and add new features.

Environment: JavaScript, HTML5, CSS3, JQuery, Backbone.JS, require.js, Angular.JS, Node.js, Backbone.JS, DHTML, XHTML, XML, JMS, JSON, Ajax, Servlets, JSP, Notepad++, Dreamweaver, SOAP, DOM, Windows.


Java UIDeveloper


  • Involved in different activities like analysis, design, deployment, unit testing and test case creation.
  • Used Rational Rose for Use case diagrams, Activity flow diagrams, Class diagrams and Object diagrams in design phase.
  • Implemented MVC-Model architecture using Struts, spring and J2EE design patterns for application development.
  • Created forms to collect and validate data from the user in HTML and JavaScript.
  • Used JavaScript, jQuery for user interactions in pages.
  • Developed the web application by integrating Spring Framework and JMS.
  • Implemented the application framework using various design patterns such as DAO, VO, Factory,ServiceLocator, etc.
  • Created Object-Relational mapping using Hibernate. Created hbm.xml mapping for all data table objects and created hibernate- config.xml.
  • Implemented spring transaction management for some database transactions.
  • Implemented the front end using JSP, XHTML, DHTML, XML, CSS and JavaScript.
  • Involved in DOA (Data Access Objects) to retrieve data from database.
  • Deployed application in WebLogic 7.0. Exposed messaging API to customers via XML
  • Developed back end interfaces using embedded SQL, PL/SQL packages, stored procedures, Functions, Exceptions Handling in PL/SQL programs, Collections, Object Types and Row, Table level triggers.
  • Used shell scripts to maintain production and test UNIX servers.
  • Developed Unit Tests and Test Suites using QTester and used log4j for writing into application and error logs.

Environment: JDK 1.6, spring 2.5, Hibernate 3.0, JSON, Oracle 10g, XML, BEA WebLogic 7.0, QTester, Java Script, JQuery

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