Java Developer Resume Lake Mary, FL - Hire IT People

SUMMARY

Consistently reliable software engineer with multiple years’ experience managing escalated customer issues.
An expert communicator with the ability to meet ambitious deadlines for multiple complex scenarios by combining proven technical and analytical skills.
Process oriented with a passion for team success and the flexibility to meet any business need.
Experience includes new product support process implementation, peer mentoring and, and Confidential .

TECHNICAL SKILLS

Languages: Java, C#, SQL, JavaScript

Applications: Perforce, Eclipse, Apache Ant

Application Servers: Tomcat, Confidential NetWeaver AS, WebSphere

Operating Systems: Windows Server, Unix, Linux

Database Systems: SQL Server, MySQL, Confidential BW

Environment: /Application Management Microsoft Active Directory, LDAP (Novell, IBM Tivoli, … ), MS SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Lake Mary, FL

Java Developer

Responsibilities:

Confidential

Application Customer Support

Responsibilities:

SAP Analytics Cloud

Confidential, Lake Mary, FL

Responsibilities:

Project Lead for sub-project involving the development and adoption of processes and tools for customer-to-support communication
Deliveries at project end include: Cloud status dashboard, in-product chat, and client notification framework
Worked closely with product development to help guide implementation of in-product
Evaluate and investigate prominent escalated product issues
Identify and validate product bugs, working with development to ensure full issue resolution
Create and maintain both internal and customer facing documentation
Mentor and upskill peers on Confidential, with a focus on customer success
Maintain a high level of customer satisfaction throughout incident lifetime, specializing in priority contract implementations