SUMMARY:

• Seeking a challenging position in IT Operations and Support/Application ProductionSupport/Performance Testing/Quality Assurance/Software Engineering/Project Management/Planning.

TECHNICAL SKILLS:

LANGUAGES: Java 2/Struts2, Visual C++/MFC/Win32 SDK/ATL, C, XSL - FO, XSLT, XPATH, XQUERY, HTML, XHTML, DHTML, XML, Tag Libraries, JavaScript, PL/SQL, Perl/Python, MS-Fortran,Visual BasicMONITORS Topas Monitor, IntroScope, New Relic, Splunk, Appworx, AppDynamics (APM)

SOFTWARE: Moxie, SOAP UI, Exact Target (Salesforce), SOAtest, ServiceNow, ALM, Remedy, Confluence, Arbortext Editor 5.4, Altova XMLSPY 2011, Antenna House Formatter V5, Oracle SQL Developer, Data Modeler, Dream Weaver MX 2004, MS-Excel, LOTUS123, Embarcadero Rapid SQL 5.1, OrCad, MS-WORD, MathCAD/MatLab, Pspice, Novell Perfect, Works, Mac Draw, Corel WordPerfect, MS-Power Point, ClearCase, MS-Visual Source Safe, MKS Source Integrity, CVS, AccuRev, Project Insight, BoundsChecker, BusinessObjects, TextPad, Eclipse JDE, SameTime, InstallShield 6.0, Jira

DATABASES: Oracle 10g/11g/12c, Sybase 11, Sybase SQL Anywhere Database Engine Ver. 5.5, Watcom, MS-Access, Data Manager (Visual Basic)

OPERATING: Windows 10/8/7, Windows XP, Windows 2000, Windows NT 4.0, MS-Windows 95/98, MS- SYSTEMS Windows, Unix/Linux, DECnet-DOS, VMS, MS-DOS, OS/2, Macintosh

HARDWARE: IBM PC, HP9000/700, DECStation 5000

PROFESSIONAL EXPERIENCE:

Service Delivery (SD) Leader

Confidential - Livonia/MI

Responsibilities:

• Responsible for driving platform stability, service reliability, and cost effectiveness using ITIL framework.
• Managed and lead the service delivery organization/projects (with emphasized of ITIL & PMP Principles) with 60+ applications across 900+ servers (Dev, SIT, UAT, PROD, DR), worked with the application service delivery team and additionally accountable for the service delivery team managing the IBM Datapower (datacenters), skilled in managing/mentoring/leading insource/outsource teams and motivating team members to exceed expectations, and to provide continuous improvements suggestions to the teams.
• Worked as a part of the acquisition team, focused on building the steady state support processes and service delivery organization, very diligent to get the projects completed within time and budget (results oriented).
• Setup the ground work and documented the functional requirement for the Synthetic Monitoring of the 60+ applications.
• Created Health Check steps of 60+ applications, and led the project to automate the health check.
• Worked as a Change Manager to approve/reject weekly normal Application and Business Critical Changes (Remedy/ServiceNow) and worked with DevOps/IBM teams for the planning and implementation for these changes and 24/7 interaction with the teams for support.
• Implemented/documented processes, so the vendor/IBM must submit request to the client for approval for any application and infrastructure securities patches/updates because of auditing. As a change manager, I used to review and approve all security patches/updates and infrastructure (software/hardware) updates with the involvement of application teams.
• Organized weekly Change Advisory Board (CAB) meetings for the weekly application/infrastructure changes/issues with application/infrastructure teams. Introduced status of DevOps, generated data for external customers facing applications and the Vendor/IBM in the monthly Operation’s Deck Report and to present at the upper management for future planning for improvements.
• Review/approve of infrastructure changes submitted by vendor/IBM and communicate/discuss with the respective teams regarding the changes.
• Lead Implementation of (Remedy/ServiceNow) Incident, Request, and Change Management processes and presented/trained the application and SD teams. Operation process streamlining leading to increase in system uptimes resulting availability 99.98% during quarter closes. Organized and expedited the vender’s (IBM/Datapower) team response time on P1 and critical P2 issues.
• Saved tons of app/vendor resource’s time/money by suggesting to change the application architecture by incorporating Appworx application to resolve production issues.

Application Production Support

Confidential - Van Buren Township/MI

Responsibilities:

• Provided 24/7 and/or on-call rotation Level-3 RTS Support to the five Mission Critical financial and other Applications, which includes deployment, testing, troubleshooting, resolving production issues with the coordination of application and L1/technical teams, scheduling/rescheduling application’s batch jobs (Appworx), monitoring application/server logs (war, ear, jar, NACHA), and producing issue and business reports.
• Led production outages, problem tickets/RCA (ServiceNow), and application deployments which involved numerous technical and business teams. Testing/troubleshooting mobile devices after each code deployment and resolve customer’s mobile apps issues.
• Generated Standard Operating Procedures (SOPs) for L1 and L2 teams to support/mentor P1 production issues and resolve P2/P3 incidents/requests in a productive manner.
• Created numerous Oracle’s stored procedures (SP) to assist business (internal clients) to review progress reports of the businesses for better planning and automated the SPs to generate these reports on a daily/weekly/monthly basis.
• Improved application support based on ‘Moment of Truth’ reporting (Splunk/Introscope) for better fault visibility and documented/trained new comers.
• Built a global knowledge dependent team instead of traditional people dependent team driving TCO down while improving overall levels of service.
• As a Technical Lead, gets application’s performance feedback from external customers through internal customer service as well as through online feedback system, researched/resolved customer’s issues as a top priority basis; got numerous ‘above and beyond’ s, and handled/resolved (ServiceNow ) incidents/requests (250/yr.) in a timely manner.

Sr. Programmer/Developer

Confidential - Niskayuna/NY

Responsibilities:

• Web Development (Agile methodologies in Software Development), create/design UI by using JSP and write code for Servlets where users enter/save information about different kinds of technical manuals and its due/late dates/status. Testing, debugging, and peer review of the Java code.
• Write XSL-FO and XSLT code to generate hard copy/PDF of the source file (system, article, & component manuals) in XML by using Altova XMLSPY 2011, Antenna House Formatter V5, Saxon XSLT processor 9.0, and Abortext Editor 5.4.
• Create user interface by using Oracle Form Builder 10.1 and create templates for the BI Publisher reports. Write PL/SQL to pull data from the Oracle database and display in the form of a BI Publisher’s report.
• Responsibility to meet the functional requirements, estimation of the time required to write code, build, test, and integration, create a test plan, write technical specifications, propose technical solutions to the project’s requirements, define scope of project, prioritize software development plan, setup the time frame for the release of the product into production, mentor/help new employees, purchasing/ordering of hardware/software/infrastructure by using Material Resource Planning software, dealing with vendors/clients on project requirements on a weekly basis, coordinate vendors, owners of other manual units, and in-house development team to meet customers demand, discuss with the publishing community and the manager about the project status, discuss the schedule with the team members and lead the team on a daily basis.

Sr. Electrical Engineer

Confidential - Niskayuna/NY

Responsibilities:

• Performed Load Analysis for Design Basis Casualty’s (DBC) loads as well as tow electrical loads. Required lot of interaction with peers and advisor to get information about the electrical loads. Designed (with the expertise of the advisor) the Engineered Safeguard Features (ESF) Electrical Distribution System for the MTS.
• Performed research for the selection of the diesel generators and discussed its specification with the vendors and the manager. Wrote a recommendation letter to Naval Reactor about the selection of Class 1E diesel generators for the DBC and for towing the ship. Compiled design requirements according to IEEE and 10CFR50.
• Responsibility to meet load requirements for the required diesel generator, discuss with the manager about the status, discuss the schedule with the team members, lead the team daily, and present the progress of the project on a weekly basis to the project team.

Sr. Software Engineer

Confidential - Niskayuna/NY

Responsibilities:

• Web Development (Agile methodologies in Software Development), create/design UI by using JSP and write code for Servlets where users enter/save information about different kinds of technical manuals and its due/late dates/status.
• Testing, debugging, and peer review of the Java code. Write XSL-FO and XSLT code to generate hard copy/PDF of the source file in XML by using Altova XMLSPY 2004 and Abortext Editor 5.2 & 5.3.
• Responsibility to fix issues/errors XSLT/XSL-FO, release XML Toolset after fixing all the XSL-FO/XSLT issues/requirements based on each batch (bunch of manuals) with the coordination of Bechtel-Bettis, discuss issues of the Technical Manual and the status with the editors, set priorities, and setting up date for releasing the next Toolset software, discuss with the publishing community and the manager about the project status, mentor/help new employees, discuss the schedule with the team members and lead the team on a daily basis.

Sr. Electrical Engineer

Confidential- Niskayuna/NY

Responsibilities:

• Web Development (Agile methodologies in Software Development), create/design UI by using JSP and write code for Servlets where users enter/save information about different kinds of technical manuals and its due/late dates/status.
• Create JSP (Java Server Pages) and Servlets for the application by using Java programming language (Agile methodologies in Software Development).
• Write code to get data objects for displaying data on the web pages and pass back the results into the objects for saving into the XML files and Unit testing/debugging.
• Create/design Sequence Diagram/UML, and present to all the stake holders for approval or modify it according to their requirements and based on the technical solutions.
• Discuss the issues in the implementation of functional requirements with team on a daily and weekly basis. And was responsible to generate the User Manual of the application (Agile methodologies in Software Development).

Project Engineer

Confidential- East Greenbush/NY

Responsibilities:

• Develop applications in C++/C by using Visual C++ 6.0 to communicate the micro controller (MSP430) for the products 1400 Dichot & Personnel Dust Monitor (detects particles in the air). By using these applications frequencies of the element/TEOM (tapered element oscillating microbalance) can be detected and measured, by which particles in the air can be measured. Modification (coding, testing, and debugging) of the firmware of PDM and the user interface of it, after collecting its specification from the project manager.
• Responsibility to meet the functional requirements, create/modify API calls among modules, discuss any issues in the project and schedule, and the status with the project manager.

Engineering & Scientific Consultant

Confidential- Schenectady/NY

Responsibilities:

• I have been using my Power Engineering experience to do the automated testing of the web application of the NYISO (New York Independent System Operator) project CAP, where customers can bid for the electric power (MWh) to sell or buy, and also responsible to provide technical knowledge to other software developers who has no background of power systems.
• Used Java 2 programming expertise to write code by using the concept of HttpUnit with the back end of Oracle 9 for the web application of the NYISO (New York Independent System Operator) project “CAP”.
• Performed QA for the web pages of the applications.
• Wrote a program in C++ by using Visual C++ 6.0 to get the list (includes name, email id, email address and type of employee) of all LTI employees from the registry, parsed and sorted out the list whether the employees were current or not.

Engineering & Scientific Consultant

Confidential - Schenectady/NY

Responsibilities:

• Coding, Debugging, and Testing of Device Summary Editor, Device Summary Max Case Editor, Control Specification Editor, Control Specification Max Case Editor programs in Visual C+ + 6.0 /Sybase, programs was developed to aids the engineer in developing a Device Summary for a generator with either a gas or steam turbine, multiple databases and servers are supported.
• Kept track of Source Code in the Visual Source Safe and organized the code in the source safe for multiple programmers, created Debug version of all the project's (12 projects) dlls and libs, no one was able to create debug version of dlls and libs of these projects since its coded.
• Used BoundsChecker to find Memory Leaks, Invalid arguments, Resource Leaks and Errors and fix it. Also, creates Software Change Request (scr) for bugs/enhancements time to time. Own both the programs 'Control Specification Editor & Device Summary Editor, users create SCRs by which they ask me about any bugs and enhancements of the programs and to resolve it by coding and provides regular status reports to the client.
• Responsible to get involved with the users/clients to get feedback from them about the applications mentioned above and solve their problems of using the applications, write Stored Procedure in Sybase for the applications and by using MS Access pull data/records to fulfill the requirements of the users/clients, help other employees in the group in their projects, if possible, solve it by using the experience/ expertise.

Engineering & Scientific Consultant

Confidential- Schenectady/NY

Responsibilities:

• Wrote SQL/MS Access queries to extract data of the 'F' Class Turbines (over 200 turbines) from MSD Database/Data Warehouse, populated the data into the Saqqara Database (new database), documented the procedure of the SQL queries and analyzed the data. For the Analysis of the data of the turbines, consulted many concern engineers (clients).

Engineering & Scientific Consultant

Confidential- Albany/NY

Responsibilities:

• Testing (QA process) for the electronic product's release planning system, logging of bugs in the Document Management System (DMS) and involvement in the discussion of system’s problems with the client (Matthew Bender).
• Verification of Data by using Embarcadero Rapid SQL and fixing of SQL queries for pulling data from different tables/databases. Testing of Perl scripts for pulling data and responsible for making necessary changes in it.

Engineering & Scientific Consultant

Confidential - Schenectady/NY

Responsibilities:

• Coding, Debugging, and Testing of Substation Design Workstation program in Visual C+ + / Watcom/Sybase. Program was developed as an initial planning tool for preliminary substation design. Responsible for the Cost Estimating Module.
• Provided corrections to the calculation algorithms to improve data accuracy. Developed test methodology for quality assurance. Supported the Initial Planning module with equipment layout logic.
• Kept track of Source Code in the Visual Source Safe and provide technical support (in designing of substation) to other developers. Prepared systems and user documentation for the Cost Estimating Module. Documentation of "Bus Design”, “Cost Estimator”, “Planner/Scheduler", and "Reliability" which are the sections of SDWorkstation.
• Clarified and documented the SDWorkstation Code for future . Coding, Debugging, Testing of Surge Analysis and Substation Grounding workstation (subsystems of Substation Design Workstation) in Visual C++ 4.2 & 5.0.
• Responsible for creation of data tables for saving and retrieving of the data and updating database to ensure data integrity using Sybase SQL Anywhere. Also, responsible for re-writing of Fortran Code and creation of C-wrappers using Watcom and Fortran 77, as well as providing regular status reports to client and project management.