PROFESSIONAL SUMMARY:

• Over 9 years of professional IT experience in the areas of Design and Development of high scalable Applications 5 years of experience as a SalesForce.com administrator and Developer.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.
• Over 4 Years of experience on JAVA.
• Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
• Designed various Webpages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in the application.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Worked with Apex Triggers for automation process.
• Having experience with Apex Classes and Wrapper Classes as mentioned in the business requirement.
• Worked on Visualforce pages and having experience with CSS and Java Script.
• Provided administration support to create new users, deactivate users, modify security and sharing settings for users.
• Have knowledge of Eloqua (marketing automation platform) integration with salesforce.
• Experience in XML, JavaScript, HTML, EclipseandSVN.
• Having experience on support projects providing solutions to Level - 1, Level-2 and Level-3 tickets.
• Having experience on live support activities providing solutions to end users on Production environment.
• Worked on Soap API and Rest API to design and support web services platform.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XML, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.
• Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.
• Having experience on REST methods such as Put (), Get (), Post () and Delete ().
• Having experience on Sales cloud in opportunity management, account management.
• Having experience with partner WSDL, Enterprise WSDL and Metadata API.
• Hands on experience with Sales forceLightningBuilder, Sales forcelightningcomponents.
• Good experience in developingSalesforceLightning Apps, Components, Controllers and Events.
• Created multipleLightningComponents, added CSS and Design Parameters that make theLightningcomponent look and feel better.
• Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.
• Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force.
• Defined assignment rules to route case request to appropriate case support queues.
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented security and sharing rules Confidential object, field and record level for different users Confidential different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Strong working Knowledge in MVC Architecture.
• Gathering requirements from functional consultants and developments based on client requirement.

TECHNICAL SKILLS:

Primary Skill category: Salesforce, C#, .NET

SFDC: Apex, Visual Force, Triggers, Validation Rules, Workflow Rules, Apex Data Loader, SOQL, SOSL, Migration Service Max, SFM wizards, FM Design & Docs, Knowledge on REST API, SOAP API, Salesforce Integration

Web Technologies: HTML, ASP.NET

Servers: Apache Tomcat 5.X/6.X, IIS

IDE: Eclipse, Visual Studio

Scripting Languages: Java script, CSS

Database: Oracle, MySQL, SQL Server

Versioning tools: Team Foundation Server, SVN, Serena Dimensions and Visual Source Safe, GitHub

PROFESSIONAL EXPERIENCE

Confidential, Raleigh, NC

Salesforce Lightning Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App.
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Involved in estimation and analysis for migration from classic to lightning.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.
• Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API’s, apex, visual force and trigger.
• Implemented Single Sign-On with SAML on force.com.
• According to the business user’s requirement, creating Reports and Dashboards.
• Worked with varioussalesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked on Apttus Order Management and Apttus Billing / Revenue Recognition.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Built customizedLightningcomponents replacing the existing ones: using JavaScript on the client side and Apex on the server side.
• Developed apex REST web service classes for external applications to access Salesforce data from various objects.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment:SaleForce.com platform, Lightning, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, GitHub, APPTUS, Eclipse IDE, Subversion.

Confidential, Los Angeles, CA

Salesforce Developer.

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Developed Apex REST web service classes for inbound calls to salesforce to retrieve and save data in salesforce.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.
• Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Enabled and Customized Self Service Portal for contacts and Accounts. Experience with Salesforce Webservices APIs like SOAP, REST, BULK API etc.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• UsedInformatica CloudData loader for data loads to and from external systems.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, CA

Salesforce Admin/Developer.

Responsibilities:

• Developed custom objects, custom fields, custom Tabs, Field dependencies and Validations.
• Implemented workflow rules, approval process and actions.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Developed triggers and classes on various objects for business logic according to requirement.
• Designed and developed APEX program for various functional needs in the application.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits
• Designed various Visualforce Pages for Customization.
• Migrated Current Outlook Connector to Salesforce Outlook which provides for the synchronization of information from Outlook to Salesforce.
• Conducted all data migration using salesforce.com import tool. Migrated data from MS Excel/ CSV files to SFDC using Apex Data Loader.
• Worked on Sales cloud implementation.
• Involved in creating test scenarios in a Sandbox environment, deployment, enhancements, code reviews, design reviews and responsible for modifying the existing code.
• Worked on JIRA for tickets tracking.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications.
• Created email templates and inbound emails using visual force for clients and customers
• Batch reassignment of accounts and opportunities based on organizational changes.
• Designed Custom application interface using Visual Force API and Apex Classes.
• Worked with SOQL and SOSL queries with governor limitations to perform database operations and integrated application with Salesforce.com by using SOAP, REST and web services API.
• Developed Cascading Style Sheets (CSS) for creating effects in visual force pages.
• Implemented Custom logic for lead assignment.
• Worked on Designing of Custom Reports, Report folders, Report extractions to various formats, generated dashboards as per client and application requirements.
• Perform administrator functions such as user management, profiles, roles, permissions, and assignment rules.
• Migration Using Force.com Eclipse IDE.
• Used sales force Ajax toolkit to make asynchronous calls to SFDC data store for optimizing data retrieval process.
• Responsible for writing SOSL and SOQL queries with consideration to Governor limits for data manipulation.
• Implemented various Custom Reports and deployed them for different business user levels.

Environment:SalesForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Sandbox data loading, Eclipse IDE.

Confidential

Salesforce Admin/Developer.

Responsibilities:

• Developed APEX triggers, Apex classes for various functional needs in the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Designed and developed workflows and Process Builders to automate the business processes.
• Bulk import of leads.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created custom objects and defined Lookup and Master-Detail Relationship among the objects.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Performed Analysis for Territory Management and sharing settings.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner portals.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Software Developer.

Responsibilities

• Application development using J2EE Architecture.
• Development of Java business components using the Struts framework.
• Involved in writing SQL queries for the application in Oracle.
• Coordinating with QA for testing.
• Responsible for the UI development using jQuery, CSS, HTML.
• Developed User Manual and Installation Manual.
• Track project delivery commitments and ensure the adherence to schedule.
• Establish and maintain project communications with onshore and offshore divisions.
• Business process review and modelling.
• Data modelling and ER diagrams.
• Develop Functional Requirements Specification (FRS).
• Business process review and modelling.
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis.
• Use case, design - class, sequence diagrams. User Interface design.
• Data Modelling - logical and physical models.
• Mitigate technical risks and issues.
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team.
• Co-Ordinate and manage Global Delivery teams Confidential offshore locations.
• Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
• Create Unit Test Documents as part of code deliverables.

Environment: Java, J2EE, QA testing, FRS, Data modeling, SQl, Oracle. C sharp (C#), ASP.net, Windows forms, web forms, vb6, .NET, WCF, SXLT, XML, HTML, CSS, JavaScript, SQL.