SUMMARY:

• Over 18 years of experience as a Program/Senior Project Manager with knowledge in managing infrastructure, application development and process re - engineering projects
• Strong leader, highly motivated individual with a proven record to drive program initiatives to successful on-time delivery and under budget
• Skilled in developing large-scale IT budget and schedules, creating resource plans and leading the activities of cross-functional team members and outsourced vendors
• Fully versed in applying best practices in planning, organizing and implementing global, cross-functional programs
• Strong interpersonal skills with project sponsors, team members, key stakeholders and vendors. Excellent verbal and written communication skills.
• Skilled in developing program/project status, dashboards, roadmaps, business cases, RFPs and risk/issues management.
• Fully versed in Systems Development Life Cycle (SDLC) and AGILE methodologies
• Experienced in setting up a Project Management Office (PMO) office and governance standards, templates and new processes
• Managed several large-scale infrastructure/data center migration projects, and have a Release Management/Change Management background

TECHNICAL SKILLS:

Hardware/Operating Systems: IBM Cognos TM1, Windows, NT, Sun/Solaris, Unix/LinuxDigital Alpha computers

Web/Application Servers: Apache, Netscape, BEA Weblogic, ATG Dynamo, Blue MartiniWebsphere

Infrastructure: Windows Client/Server, Cisco Networking, VOIP, telephony

Software & Languages/Middleware: .Net, J2EE (Java servlets, EJB), HTML, DHTML, Javascript, Flash

Databases: MS SQL, Oracle, Sybase, MS Access

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• An Office 2016/O365 upgrade project which was rolled out to over 3,000 desktops, and included several dependent application upgrades as a pre-requisite to the Office 2016 migration;
• Implemented a new telephone conference solution, which included an RFP write-up, vendors comparison, and cutover to new solution in an accelerated timeframe;
• Created a new process for identifying and upgrading Embedded Software;
• Worked on a comprehensive Identity Management system upgrade; and
• Various other infrastructure projects including a RHEL5 upgrade project, an OnDemand application upgrade, an IntelliCenter/FireBird upgrade, and several software rationalization projects, etc.
• Managed budget, resources, risks, project deliverables and detailed implementation plans associated with each project, using a combination of light waterfall and agile methodologies.
• Interacted with Microsoft vendor for cloud-based technology on the Office 2016/O365 project.
• Managed infrastructure activities and worked with multiple application/infrastructure teams to create detailed testing, and migration plans;
• Developed communication plans for large implementation roll-outs across the business community.

Confidential, North Chicago, IL

Senior Project Manager

Responsibilities:

• A Data Center migration project, which moved 90+ servers, and 40 applications on the TM1 platform to AbbVie’s new Elk Grove Village data center;
• An Ongoing Support Model project, which included selecting a third-party vendor, establishing offshore / onshore development teams, setting up a Call Center, and developing support processes and procedures for reviewing, prioritizing and managing incidents; and
• Various Infrastructure projects, which included setting up monitoring, rolling out Café software to over 700 desktops, and managing infrastructure related incidents and troubleshooting. Also managed the migration of the TM1 servers from Remedy to ServiceNow.
• Managed infrastructure activities and worked with multiple application teams to create detailed testing and migration plans;
• Created an RFP and evaluation criteria for selecting third-party support and call center vendor;
• Developed incident management and change management processes and procedures;
• Managed day-to-day troubleshooting of infrastructure related requests and incidents.

Confidential, Jersey City, NJ

Program Manager

Responsibilities:

• Managed both internal and external implementation partner resources for this project;
• Coordinated with approximately 20 business units, and followed a modified SDLC/agile methodology from analysis to successful implementation
• Pulled data from four source systems to merge into the CRM, and managed multiple integration points with other systems
• Managed budget, risks, project deliverables, and detailed implementation plans

Confidential, NY / Philadelphia, PA

Senior Project Manager

Responsibilities:

Capital USA, Inc. is the US broker-dealer. Managed a regulatory program related to developing a consistent approach for Books and Records Storage (BARS) management across multiple business units. Highlights were:

• Established a new program governance model;
• Managed the business and IT streams of resources in a weak-matrixed environment;
• Developed a cost allocation recovery model across constituent business units;
• Conducted a cost/benefit analysis of vendor solution options

Program Manager

Confidential, Philadelphia, PA

Responsibilities:

• Implemented a new Customer Relationship Management (CRM) system - Salesforce.com;
• Developed a new Sales Reporting solution;
• Managed a J2EE Web Services project, which migratedall Intranet and Internet pages (over 3,000) to the Macquarie domain from Lincoln Financial Group; and
• Managed a server separation project of over 200 servers, including the Release Management activities
• Managed a global team (some team members in Australia) and all aspects of the SDLC life cycle, from analysis to successful deployment, in a fast-paced environment under aggressive deadlines. Followed an agile, iterative methodology
• Successfully worked with Business Owners and stakeholders to achieve project objectives.
• Coordinated Release Management activities, created implementation cutover plans, and managed the control room activities during cutover weekends
• Created detailed project plans, budget estimates, project deliverables, and managed project resources

Confidential, Secaucus, NJ

Program Manager

Responsibilities:

• Managed an outsourcing project to move a large portion of development and quality assurance staff to an offshore vendor model
• Worked on several process re-engineering projects, which implemented organizational, process and tool changes across the organization
• Developed Release Management policies and procedures, and managed major and minor releases into Production
• Managed a comprehensive infrastructure project, which tested production hardware and software prior to usage
• Managed a Cognos Business Intelligence/data warehouse project, which focused on improving analytics reporting and normalizing product data using Master Data Management (MDM) techniques
• Provided direction to other Project Managers and acted as the formal escalation point for risks and issues management. Managed team members that were dispersed at several international locations.
• Communicated status to senior management and resolved resource conflicts in a weak matrix organization.
• Created detailed plans and effectively utilized the Systems Development Life Cycle to bring projects to successful completion.
• Developed detailed Release Management processes and implemented monitoring of phase gates in support of non-production and production releases. Implemented a new deployment ticketing system which provided improved deployment procedures across teams.
• Worked as part of the process re-engineering team, which was responsible for defining new processes/procedures and implementing them across streams.

Confidential, Jersey City, NJ

Program Manager

Responsibilities:

• Created a .Net Adjustments and Corrections application, as part of Mellon’s $50 million mission critical system (named EOS).
• Built a web portal to provide single sign-on services to plan administrators.
• Managed a data model re-engineering project.
• Developed a web-enabled .Net application (EPG) to replace a client/server application.
• Managed all aspects of the program - communication to stakeholders, team members, status reporting, and governance model
• Projects followed the SDLC life cycle, from analysis to successful deployment. Project teams consisted of 13+ team members (both onshore and offshore locations).
• Created detailed project plans, budget estimates, and managed program resources

Confidential, Jacksonville, FL

Senior Project Manager

Responsibilities:

• Produced program deliverables, maintained project plans and kept costs within budget.
• Established, implemented and enforced development policies and procedures. Utilized the Rational Unified Process (RUP) methodology and a agile/iterative approach to development.
• Implemented quality control standards and established reporting structures.
• Developed executive presentations and senior level status reports to the Legislature.

Confidential, Bloomfield, CT

Program Manager

Responsibilities:

• Established PMO policies, procedures, templates and monitoring for this initiative. There were 19 Project Managers and four Group Release Managers.
• Implemented program level risk and issues management, change management and activity level reporting.
• Developed an integrated MS Project implementation and migration plan.
• Created an MS-Access database for the HR tracking of personnel across organizations. Provided ad-hoc analysis and reporting.

Confidential, San Francisco, CA

Program Manager

Responsibilities:

• Built a J2EE website promoting online email marketing and promotions management;
• Developed an Inventory Management system for on-premise owners on a hand-held scanning device with a Palm OS system;
• Developed a Data Warehouse and Data Mining system;
• Completed several IT infrastructure projects, including the move of the development environment from an outsourced vendor to in-house. Set-up development, QA/Staging and production environments. Implemented a Cisco Voice-Over IP telephone system.
• Developed a phased-based development and deployment strategy for product launches.
• Directed activities of each of the program initiatives (25-30 team members). Formed the project teams, including third-party vendors (e.g., Accenture). Teams followed a rapid Systems Development Life Cycle. Participated in contract negotiations for third-party vendors.
• Created and managed a large IT budget. Developed roles and responsibilities, resource plans and cost estimates. Identified risks and mitigation strategies.

Confidential, San Francisco, CA

Program Manager

Responsibilities:

• Managed all aspects of program - from set-up of the application, infrastructure and processes associated with the program, as well as the design of the marketing and product launch materials
• Directed a 20-25-member global project team
• Set-up development, quality assurance environments, and production environment web hosting. Successfully moved application and database systems to production.
• Worked through database design issues (Oracle back-end) since there were two primary data feeds with extensive matching requirements.
• Gathered requirements, tracked program issues/risks, managed resources, and developed the timeline. Communicated status to executive management. Successfully launched eMarker.com ahead of schedule.

Confidential, Concord, CA

Senior Project Manager

Responsibilities:

• Managed a large-scale re-architecture project, which encompassed redesigning the Web front-end as well as the business logic layer and major system components of the infrastructure. Scope included building e-commerce and personalization modules on the application servers, as well as redesigning the database structure and improving interfaces to back-end systems.
• Managed third-party vendors. Ordered hardware and software needed to support new applications. Transformed mixed NT/Unix environment to a more stable Unix-only (Sun/Solaris) environment to support increased volumes. Established improved development and production environments. Upgraded Cisco equipment for increased network connectivity.
• Utilized a rapid systems development methodology for increased time to market delivery.
• Managed additional projects as well as the re-architecture project, including a corporate office move, a new telephony selection (Cisco’s voice-over IP), an interim billing project, and other vendor-related projects.

Confidential, Los Angeles, CA

Contract Project Manager

Responsibilities:

• Developed an integrated rollover plan and schedule, created staffing plans and established contingency plans.
• Managed hardware and software “Y2K readiness” testing efforts, including change control management, systems integration testing and user acceptance testing. Developed business and IT test scenarios for user acceptance ‘walk-throughs.’
• Project team reviewed and remediated code, completed unit testing, wrote test scripts, and assisted in systems integration testing. Risk Mitigation documents were written.
• Inventory teams took physical inventory at various locations, data was uploaded and matched against a vendor database, risk severity and contingency options were written for items that were not ‘Y2K’ ready. ‘Burn-rate’ budget reports were produced for management analysis and tracking purposes. IBM’s methodologies and standards were utilized for this project.
• Managed various Marketing department projects. One initiative was a Website redesign project. Worked with business users and vendors to enhance the online ‘look and feel.’ Rewrote online content and ad copy. Another initiative included developing responses to Requests for Proposals (RFPs) and other Marketing bid proposals. Rewrote online user manuals, help documentation and operational procedures manuals.

Confidential, Los Angeles, CA

Senior Project Manager

Responsibilities:

• Directed activities of the project at the customer site. Prioritized activities, directed team members, resolved conflicts, assigned resources in a highly fluid, fast-paced environment.
• Communicated with all levels of management, users, vendors, field technicians, service groups, etc. Managed client expectations.
• Obtained parts and materials and solved logistics issues associated with implementing systems in an area that covered over 50,000 square miles.
• Managed quality assurance and user acceptance testing at the customer site. This was a beta test site for Compaq/Digital. Coordinated software releases and change management with Digital’s programming group out of Shrewsbury, MA.
• Resolved networking issues associated with implementing mainframe computers at the new locations and connectivity requirements across a T1 network back to headquarters.
• Tracked project issues, dispatched Adlink/Digital technicians for problem resolution. Managed third party vendors. Developed operational procedures.