SUMMARY:

• A Qualified IT Professional with 8+ years of experience including 5+ years of experience as a Service - Nowdeveloperand administrator.
• Implemented two full project life-cycle projects, including business process analysis and design, requirements gathering and development of business requirements, application configuration and development, end-to-end process testing, quality assurance, training, documentation, communication, and post-production support.
• Expertise in front-end development using technologies like HTML, JavaScript, CSS, AJAX.
• In-depth knowledge of the technical implementation of Incident Management, Change Management, Service Catalog, Problem management, SDLC Scrum, Project and Portfolio management, Fiscal management, Timecards and Reporting modules.
• Experience in designing, developing, Configure, customizing & administrating ITSM suite of applications.
• Align ITSM-ITOM and Business Process Improvement (BPM); identify potential gaps between the process and the capabilities of the teams and tools, provided management sufficient analysis and recommendations to begin the transformation and alignment.
• Experience customizing ITSM Incident, Problem Management and Change Management modules based on user requirements.
• Performed mapping usingServiceNowServiceWatch. Implementation of security validations with JavaScript and Java for front and back end, and mapping connections to Oracle DB.
• Experience in designing, developing, customizing & administering ITSM suite of applications.
• Experience building custom applications onServiceNowplatform.
• Good understanding of Helpdesk / Service Desk process, Change Management process, Asset Management, Change Tasking, Service Level Agreement processes
• Good Knowledge of ITIL and ITSM best practices and best practices in development inServiceNow.
• Solid understanding of Glide APIs, Server side and Client-side scripting inServiceNow.
• Hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Configuration Development and development of Requirement Integration components (SSO, LDAP).
• Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.
• Created complex reports and generated PDF versions of reports using scripting inServiceNow
• Involved in database designing by creating database objects such as Tables, Views, and Indexes and developed code in the mid-tier server integrating Service Now with other IT systems.
• Experience with integratingServiceNowwith other applications using Web services.
• Configure Service-Now tool for the defined processes. Design and develop scripts for any customization required. Supporting Power shell scripting in orchestration workflows. Understanding ServiceNow Platform by creating Portals, setup URL Redirects, and view all components of the portal in a table.
• Experience in Advanced customizations and new widget creation with AngularJS and Twitter Bootstrap.
• Experience in ServiceNow Upgrades from older to newer version.
• Worked on end-to-end implementation of CMDB module using Discovery tool in ServiceNow.
• Experience in Content Management System (CMS) in ServiceNow.

TECHNICAL SKILLS:

Programming languages: C, C++, C#, Java, Python.

Web Technologies: JavaScript, PHP, HTML, CSS, XML, IBM WebSphere, Ajax, Angular js, Bootstrap.

Operating Systems: Linux, Microsoft Windows Server and Clients.

Software Tools: Eclipse, Apache Tomcat, MATLAB, Shell Scripting, Visual Studio, Microsoft Office, AWS, Azure.

ServiceNow Modules: Incident Management, Change Management, Problem Management, Service Catalog, Service Level Management CMDB, Data Loading, Start Now, On Call Scheduling, New Call, Web Services, ODBC Connectivity.

WORK EXPERIENCE:

Sr. ServiceNow Developer

Confidential, Long Beach, CA

Responsibilities:

• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans
• Created a framework for rapid development of Service Catalog along with complex workflows
• Created functional and technical specifications documents for variousServiceNowmodules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now
• Helped SNOW team at TFS for instances upgrades and created a custom module to maintain test scripts
• Expertise onAngular.JSwhich can be used for own built in http provider that allow you to build out rapid REST based web service calls to web based endpoints.
• Have experience in AngularJs for the form validation and calling web API with GET, POST, PUT, DELETE methods.
• Knowledge on Using AngularJS service now for loading of UI macro content on the view changes and also updated the references to scripts and style sheets to include a parameter for last update date so that browsers would refresh the file upon modification.
• Responsible for including and bootstrappingAngular.jsby own for custom applications by using a UI script.
• Created transform maps both automatic field mapping and scripting.
• Strong experience in working on user interface applications and web applications using HTML/XHTML, CSS3, JavaScript, JQUERY,Bootstrap, Ajax, Jelly Scripting, XML.
• TestedServiceNowInstance by moving Developing Instance to Testing Instance by using ServiceNowServiceWatch.
• Managed all instances ofServiceNowat TFS including cloning and was involved in migration of update sets during releases.
• Improved the user experience for Change management application and created a custom risk calculator for RFCs.
• Configured multiple Catalog Items with custom GUI components using UI pages, UI macros, JavaScript, CSS, HTML
• Worked on UI Macros to create pages as templates based on requirement from the stake holders
• Configured multiple forms for Asset module and automated management of inventory for Telecommunications group based on request fulfilment
• Resolved high priority issues with quick debugging techniques and maintained a plan to handle emergency releases.
• Created database views to generate reports from multiple tables, catalog variables and built complex reports using scripting
• Wrote business rules, client scripts using best practices in development
• Created Knowledge articles to document the steps in creating the catalog items, troubleshooting issues with LDAP integration and migration of update sets.
• Developed complex order guides and redesigned old OGs to enhance user experience by developing action driven forms and customizing the Out-of-the-box two-step check out process
• Re-designed workflows using workflow editor, reconciled complicated workflows to simpler form.
• Built utility functions and AJAX functions in Script Includes specific to TFS to be used in business rules and documented them for theServiceNowdevelopment team
• IntegratedServiceNowwith "HPOV" monitoring tool using SOAP Web Services
• IntegratedServiceNowwith other affiliates of Toyota like Toyota Motor Services (TMS)

ServiceNow Developer

Confidential, Chanhassen, MN

Responsibilities:

• Worked on End to End implementation of Discovery.
• Maintained the Configuration Items and modified the forms and form Sections.
• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
• Expertise on creating a new UI page quickly and use UI script and check whetherAngularworking on the UI page.
• Capable of usingAngular.jsfor collect to-do lists and managing them.
• Expertise on designing UI user interface usingAngular.jsweb applications
• Installed MID Servers on remote desktop and conducted tests required for Discovery.
• Imported many CI's using import set tables.
• Worked on Asset Management and loaded the data into it.
• IntegratedService-Nowwith a third party to store all the credentials to avoid breaching up of credentials.
• Monitored ITIL Service delivery via process mapping audits and design procedures. Providing solution and standardized the ITSM process in bid management for to satisfy the customers.
• Experience in developing web pages using JSP, HTML, CSS, XML, Java Script, AJAX jQuery,, Angular js,Bootstrap.
• Worked on customization and configuration ofServiceWatch, Dashboards
• Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
• Supported the team with improvising the Discovery tool and the configuring the CI's.
• Created Dash boards on requirement.
• Reported inconsistency of form fields and maintenance of CMDB CI's.
• Gave suggestions to how the data needs to be moved from one Instance to the other using Update sets.
• Developed automated mappings to schedule the load of flat files on daily, weekly and monthly basis.
• Involved in testing reports for correct mapping of the objects and data.
• Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management,ServiceCatalog, Configuration Management.
• Maintain LDAP integration and user configurations
• More customized and more user-friendly Search Box forServiceCatalog, using the dynamic content (Jelly).
• This is end-to-end development of the catalog which includes requirement analysis, Catalog form design, workflow design along with the dedicated catalog home page using CMS.
• Implemented Workplace and IT Workplaceservicerequests.

Environment: JavaScript, Html, CSS, Glide Script,ServiceNow, Web Services, CMDB, Discovery, Prototype, SQL, XML, Integration, Cloud services, Agile.

Service Now Developer

Confidential, Sterling, VA

Responsibilities:

• Provided analysis, design and development of Service-Now ticketing and incident management systems to support the company's technical operations.
• Provided ServiceNow configuration and customization assistance including workflow administration, report setup, data imports, custom scripting and third-party software integrations.
• Worked on designing, configuring and customizing new applications and modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration and Reporting.
• Worked on implementing CMDB module using Discovery tool in ServiceNow.
• Gathering information from device up using Discovery.
• Worked on Configuring the IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Developed UI forms, fields, notifications, SLA workflows and JavaScript server/client code.
• Worked on creating, monitoring, modifying and publishing service catalog workflows with approvals.
• Created transform maps both automatic field mapping and scripting.
• Gathered requirements from stakeholders at various phases to leverage ServiceNow within organization on End user self-enablement portal using CMS.
• Interface extensively with all areas of the organization including Operations and Development.
• Worked in configuring ServiceNow on Windows/UNIX platform with back end as Oracle 10g Database.
• Wrote Custom Reports, scripts to integrate with 3rd party software.
• Created Update sets to move customizations between different systems.
• Created full documentation for Service-Now applications.
• Provided training and support to all Service-Now users

UI Developer

Confidential, St - Meridian, ID

Responsibilities:

• Designed dynamic and browser compatible pages using HTML5, DHTML, CSS3, JQuery and JavaScript.
• Responsible for creating the screens with table-less design meetings W3C standards.
• Involved in extensive HTML coding.
• Responsible for developing the pages using JQUERY, AJAX data on the front end on the fly.
• Designed CSS based page layouts that are cross-browser compatible and standards-compliant.
• Implemented chained select plug in for JQuery with JSON processing and call-back feature, chain multiple selects with ease.
• Applied industry best practices and standards when project requirements were lagging.
• Implemented different validation control on the webpages using JavaScript.
• Worked with the QA team to fix the bugs, test the load, and performance checking.
• Responsible to track different versions of files using VSS.
• Used bootstrap to get the best and most efficient results.
• Built forms from scratch along with advanced customizations at the level of UI page as per the complex requirements.
• UsedBootstrapframework for the development of responsive pages for desktop, mobile UI, iPad, iPhone and android enabled devices.
• Built pages from mock-ups using JavaScript, JQuery, CSS, and HTML.
• Experience on working with CSS Background, CSS Layouts, CSS positioning, CSS text, CSS border, CSS margin, CSS padding, CSS table, Pseudo classes, Pseudo elements and CSS behavior's in CSS.
• Understanding of application development lifecycle methodologies.
• Knowledge of human factors and usability, best practices for interface design
• Created many standard workflows which are being re-used and propagated and handled many custom events.
• Responsible for theServiceNowtool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
• Created many scripts which include Business rules (server-side code) and modified OOB.
• Created many standard workflows which are being re-used and propagated and handled many custom events.
• Responsible for theServiceNowtool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
• Created many scripts which include Business rules (server-side code) and modified OOB

Environment: HTML, CSS, JavaScript, JQUERY, AJAX, JSON, XML, ECLIPSE, SVN.