PROFESSIONAL SUMMARY:

• Experience on Lightning components and Lightning Applications.
• Over 8+ years of experience as an IT professional, committed to maintain cutting edge technical skills and up to - date industry knowledge including 5+ years of experience as aSales Force CRM Administrator, Developer and 2 years of experience as a JAVA Developer.
• Salesforce Developer and Salesforce Administrator Certified.
• Experienced in all phases of SDLC with proficiency in Requirement gathering, Analysis, Design, Development, Testing, Implementation and Maintenance phases.
• Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Reports & Dashboards, Developed Formula fields, Validation rules, Email generation.
• Extensive work experience in designing custom objects, custom fields, Page layouts, custom Tabs, custom reports, report folders, report extractions to various formats Snapshots, Dashboards.
• Experience in Batch Processing (Batch Apex) with scheduling (Manual & Automated).
• Experience in Salesforce Integration for Data Integration/Synchronization/Replication from Sales force to external systems like Oracle and SQL server.
• Extensive experience in developing APEX classes, Triggers, Visual Force pages, Controllers, writing Workflows, Force.com API, REST API, SOAP API.
• Experience inData MigrationusingImport Wizard, Workbenchand other integration tools likeApex Data Loader, Data Loader.io, Excel Connector, SFDC Data Export, Mass Delete.
• Strong working experience with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Quotes, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience implementing OWDs, Role Hierarchies and Sharing Rules for system security design.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in Apex coding for the implementation of complex business logic with in Governor Limits.
• Experience in SDLC Methodologies like waterfall, Iterative, Agile (SCRUM).
• Experience in Force.com sites development using Visualforce, jQuery, Angular Js, custom labels, AJAX toolkit and CSS.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud and Marketing cloud.
• Worked on lightning for sales cloud service on Leads, Task, Activities.
• Created custom components using Aura definition bundle and flexi pages in lightening based on the requirement, in backend we used triggers and handler classes.
• Experience on Lightning components and Lightning Applications.
• Has done the many integrations and used the Salesforce Marketing cloud connector V5 to connect to multiple salesforce orgs.
• Create and maintain email reporting dashboards, conduct testing and provide test results to Marketing Team.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XUL, HTML /DHTML, XHTML, jQuery, CSS, and Ajax.
• Experience in doing deployments using Force.com IDE, Eclipse, Change sets, Ant migration, SVG migrations.
• Proficiency in assigning Tasks, Events, Attachments, Documents.
• Synchronized ETL flows between various databases and report servers.
• Understanding of Salesforce Change Management.
• A strong appetite for application and learning new technologies with a positive attitude coupled with solid interpersonal communication skills. A good team player with soft skills.
• Monitoring / tracking projects with respect to time over-runs to ensure timely execution of projects.
• Ability to adapt and learn quickly, Self-Motivated and a Team Player.

TECHNICAL EXPERTISE:

CRM: Salesforce.com

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Web Services Formulas, Custom Objects, Validation Rules, AppExchange, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Data Migration, Web Service Integration, S-controls, Sandbox Testing

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, Backbone.JS

Front End Tools: Cold fusion.

Databases DB Utilities: Oracle 10g, Oracle 9i, MySQL, SQL SERVER

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003/7, MS-DOS, AIX

Programming Languages/Technologies: JAVA, J2EE, C, C++, PL/SQL, Unix Shell Scripting, Python.

Web/Application Servers: Apache, Tomcat, IIS

WORK EXPERINCE:

Confidential, San Antonio, TX

Salesforce Admin/Developer

Responsibilities:

• Involved with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Created Custom objects, Custom Fields, Validation Rules, and Formula fields
• Created Custom login VF page for the dealers to access the application.
• Creating Workflow Rules, Tasks, Email Alerts and components to suit to the needs of the application.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Created Page Layouts to organize fields, custom links, related lists, and other components on records.
• Involved in designing, development and Testing of UI Applications using VF Pages and Apex classes, Apex Triggers as per requirement.
• Involved in Service Cloud, Sales Cloud, community cloud Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on community cloud to gain deeper relationships with customers, provide better service by enabling customers to find information and assist each other online. Connected to external channel partners, agents to accelerate deals.
• Created Triggers for email update for any new offer is released and Developed Batch apex along with combination of schedule apex to reduce the data for space utility.
• Used the sandbox for development, testing and code migration to Production.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Created custom settings for seasonal offers like spring, summer etc.,
• Used data loader and data loader.io to store data into the database.
• Worked on Agile environment, in this we developed High-value features and delivered more quickly with short cycles.
• Updating of email and automated email will be send to the reps if any issue is raised by reps.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer.

Confidential, Indiana

Salesforce Developer

Responsibilities:

• Extensive SFDC skills in configuration, customization and development using Service Cloud, Sales cloud, Marketing cloud.
• Implementing Enhancements in Velocity & Salesforce.
• Worked on Mobile development, created customer and partner portals
• Made new feature enhancements on Service cloud, Sales Cloud and Marketing cloud using Lightning and vlocity.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
• Developed Scheduled classes by implementing Batchable, Schedulable interfaces to process large volumes of data.Apex Batch.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Experience on Lightning components and Lightning Applications.
• Developed lightning Apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Worked on vlocity for sales cloud service and Marketing cloud for user friendly UI.
• Experience in working with salesforce.com sandbox and production environments.
• Integrated Salesforce with 3rd party systems using Web services REST/SOAP API and app exchange apps.
• Experience in capturing, analyzing and gathering the requirements for Salesforce.com implementation.
• Experience in working on source control tools like GIT.
• Resolve high priority technical issues within the time frame and try to deliver them in early deployments.
• Triaging ticket and looking over ongoing maintenance activities.
• Manage a project plan through the systems delivery lifecycle for the implementation of enhancements and user stories.
• Coordinate with offshore resources and discussing with them about Defect Fixes.
• Liaison between onshore, offshore POCs and client.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Austin, TX

Salesforce Admin/Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Implementation of Salesforce Health Cloud including Field Service Lightning, Service Cloud.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Hands on experience on Sales cloud and Service cloud
• Developed Triggers, Visualforce pages/controllers, Workflows, Validation rules and Formulas.
• Used Zapier for avoiding automatically cross workflows.
• Integrated with JIRA tool
• Used Salesforce WSDL to integrate with other applications, and use Rest API to make inbound and outbound calls.
• Involved in developing automated e-mail service.
• Developed UI using HTML, JavaScript, AngularJS, CSS and JSP.
• Developed Custom VF pages and Apex classes and have also written various visualforce email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Developed Scheduled classes by implementing Batchable, Schedulable interfaces to process large volumes of data.Apex Batch.
• Designed Account Management, Lead Management, Opportunity Management and Case Management
• Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Migrate existing data from legacy systems, in and outbound using Data Loader and Web Services.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Profiles and Roles and performed security and sharing settings to them.
• Developed new Reports & Dashboards.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, Angular JS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Raleigh, NC

Sales force Admin/Developer

Responsibilities:

• Worked as Support lead, Managing and distributing the work and direct point of contact for the Business.
• Involved in project technical design plan, System Design Document, conversions, Mapping, configuration of portions of the SFDC application.
• Proposed the design of User friendly access to the system and wrote Several VF Pages, Complex Triggers and Classes to achieve the desired result with point and click functionality.
• Followed the Best Practices from Sales force in all customized tasks involving VF Pages, triggers and Classes.
• Worked on Customer Community which was built using Napili Template, used Lightning Components in Community Builder.
• Extensively used Custom Settings and Custom Metadata to overcome usage of too many SQL queries and used to retrieve data effectively from the org.
• Was responsible for Code Committing to Repository(GIT) and prepare the package to move to higher environments using ANT Tool and Change Sets.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data loader & CSV files, and was part of debugging using when scheduled job run fails
• Worked on Congacomposer App, Dealt with Field merge and Sending Fax Through Conga using Conga Templates.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, AngularJS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Austin, TX

Java Developer

Responsibilities:

• Implemented Core Java (API, Multi-Threading, Collections).
• Involved in the analysis, design and implementation and testing phases of SDLC.
• Experience Working with Agile Development methodology.
• Experience working with Git version control systems.
• Worked on designing modules of the applications and have represented those using UML diagrams with Rational Rose.
• Extensively worked with Java Script for front end user interface.
• Designed and implemented the User Interface using OO JavaScript, HTML, XML, CSS, JSP.
• Responsible to manipulate HTML, CSS in JQuery as well as making the pages dynamic using AJAX, JSON and XML.
• Used MAVEN for build and deploying the application onto the Application server.
• Designed and developed the business logic layer and data access layer using different kinds of Data Access Objects (DAOs).
• Create database queries for data insertion, updates and views using Oracle 10g.
• Developed server side utilities using J2EE technologies Servlets in the back-end.
• Worked on JSF and JSP tag libraries for reusable web interface components.

Environment: Java 1.7, J2EE, JIRA, Oracle, Intellij, Postman, JSON, Maven, REST, Spring 4, Hibernate 4.0, JSON, Oracle 11g, Agile, Core Java, BitBucket, Poderosa, Tomcat7.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the SDLC using Waterfall development process.
• Responsible for developing user interfaces using HTML, JavaScript, JQuery, Ajax, JSP,Angular JS and Servlets.
• Responsible for developing spring controller classes, Command classes and configured dispatche-server.xml for Spring MVC.
• Using ApplicationContext.xml created the dependency Injection for the Action classes using Spring IoC.
• Responsible for achieving object relational mapping by configuring the deployment descriptors in Hibernate.
• Responsible for writing stored procedures, queries using PL/SQL to process the data on DB2 database.
• Involved in performing regression testing, unit testing using JUnit.
• Used WSDL and SOAP messages for getting credit card information from third party and used Web Services (JAX-WS) for exchange rate calculations.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Worked on Enterprise JavaBeans is service-side model that encapsulate the business logic of an application.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface

Environment: Java, HTML, Spring, JSP, Servlets, DBMS, Web Services, JNDI, JDBC, Eclipse, Web sphere, XML/XSL, Apache Tomcat, Oracle, MySQL, JUNIT, SQL, PL/SQL, CSS.