PROFESSIONAL EXPERIENCE:

Confidential, Chandler, AZ

Applications Programmer Analyst

Responsibilities:

• Completing customer reported Project Tracking Portal (PTP) access tickets in Microsoft Access 2016, for Wells Fargo (client) server provisioning team.
• Completing customer reported rename hostnames request tickets in Jira tracking system and MS Access 2016, for Server Tracking Server Provisioning (STSP) application support team.
• Creating and executing custom SQL queries in SQL Server 2017 for removing servers, in Infrastructure Server Portal (ISP) for process configuration engineering team.
• Submitted problem tickets in Remedy and PAC 2000 systems for canceling servers in Distributed Server Catalog (DSC) application, for project provisioning management team.

Confidential, Scottsdale, AZ

Application Support Analyst

Responsibilities:

• Resolving support cases of Payroll Point, STE, Symmetry Payroll Forms, and CBS applications in NetSuite.
• Submitting bugs and defects in JIRA issue tracking system for external customers and internal teams (software dev. and Devops teams).
• Provided tier 2 support of Payroll Point, STE, SPF (Symmetry Payroll forms), and CBS applications by editing SQL script files in SQLiteManager.
• Provided tier 3 support by working wif software development and QA teams to test Payroll Point, STE, and SPF software applications during deployments.
• Examining XML files in SoapUI 5.3, which are submitted by customers for troubleshooting location codes and addresses for geocoding.
• Researching and troubleshooting Java code/structures in Eclipse IDE.

Confidential, Chandler, AZ

Systems Support Analyst

Responsibilities:

• Completing customer reported tickets of Microsoft Visual Studio 2010, and Visual Studio 2015 for creating and removing team projects in team project collections; for different Wells Fargo (client) analytics/reporting teams.
• Completing customer reported tickets of Team Foundation Build 2015 for building custom apps for specific enterprise software platforms, for teh Software Lifecycle Tech. team.
• Troubleshooting customer reported active directory access requests in Active Directory Users and Computers tool, for teh Software Lifecycle Tech. Team.
• Providing application support for resolving customer reported tickets in CA Harvest Software Change Manager 12.1, Apache Subversion 1.8.1, IBM AntHillPro 5.0, and IBM Urbancode Deploy 6.2 software queue mgmt. systems.
• Creating documentation for building test accounts in TFS 2015 development and production environments; and for branching team projects in TFS 2010, and TFS 2015 production environments on team wiki webpage.

Confidential, Tempe, AZ

Application Support Engineer

Responsibilities:

• Providing technical and application support for Electronic Signature Service (ESS), and global Esignature software applications. Providing tier 2 and tier 3 application support by opening and closing change orders, in Servicenow ITSM portal.
• Performing application deployment of global Esignature, and Electronic Signature Service software applications.
• Providing on - call support of Electronic Signature Service and global Esignature software applications, and performing weekend validation during production support release/change management events.
• Performing validation of Electronic Signature Service and global Esignature software applications in Oracle SQL Developer 4, Red Hat Enterprise Linux 6, Tibco BusinessWorks 6.1, and Tibco Administrator 5.7.1.
• Performing Tibco application monitoring of global Esignature application using Tibco Administrator 5.7.1, and Tibco BusinessWorks 6.1.

Confidential, Scottsdale, AZ

Field Support Engineer

Responsibilities:

• Installing and implementing Fraudnet, fraud detection and prevention software; for financial institutions and merchants. Recreating, troubleshooting, and resolving user issues in test, and production environments of Fraudnet.
• Creating custom queries in Oracle Sql Developer 4 for data mining in Fraudnet.
• Generating xml extracts using SoapUI 5.0 for clients.

Confidential, Scottsdale, AZ

Application Support Analyst

Responsibilities:

• Providing technical and application support for CCA 2.0 and EDC software applications; on-site and off-site. Recreating, troubleshooting, and resolving user questions in pre-production, test, and production environments of CCA 2.0 and EDC applications.
• Recording and maintaining customer reported tickets for CCA (call center app.) 2.0 and EDC (electronic data capture) software applications in Sysaid 8.1 ticketing system.
• Resolving problems impacting application availability by generating custom queries in SQL Server 2008 R2, and SSMS 2012 wif a high degree of quality for data manipulation tasks.
• Testing changes in CCA 2.0; and documenting deployment config. Changes in prod. Support environments in SharePoint Designer 2010 for QA, data mgmt. and appl. development teams. Updating XML scripts for data quality teams in SoapUI 4.6.
• Creating defects and requirements documentation in SmartBear ALM Complete software.

Confidential, Chandler, AZ

Performance Engineer

Responsibilities:

• Managing deployer team work items queue in Microsoft TFS 2012 for application lifecycle management (ALM) by updating history, working notes, in queue, and work statuses. Creating config. change, bug, data fix, and operation tasks in Team Foundation Server 2012 for deployment tasks at Tivity Health (client).
• Scheduling, starting, stopping, and unscheduling business intelligence workflows in Informatica Workflow Manager and Monitor 9.1.
• Writing SQL queries in SQL Server Management Studio 2008 R2, and in SQL Server Management Studio 2012 for deploying data fixes, bugs, operation tasks, enhancements and configuration changes in desktop, network, and web applications.
• Resolving customer reported tickets in HP Service Manager 9.3 for fixing database admin. related tasks, and completing application support requests.
• Recycling application pools; restarting services, and restarting/rebooting app. servers in IIS Manager 7.5 for supporting web applications across various business units (Finance, data admin., etc.). Supporting web applications developed in .NET 4 platform.

Confidential, Scottsdale, AZ

Software Support Analyst

Responsibilities:

• Supporting and maintaining Sage SalesLogix 7.5.4 for customers in network, web, mobile, and cloud environments.
• Writing SQL queries in SQL Server Management Studio 2008 for viewing records in customer’s production databases; for resolving software application issues.
• Troubleshooting software cases wif support specialists and escalating cases to various software application groups.